Lhousseine Guerwane

Avda Camilo Jose Cela. * P 02, 10. Ciudad Real, Spain

(34-926-***-***

ovuw54@r.postjobfree.com

EDUCATION

****- ****: B.A Degree. Double major in Spanish and French languages

Western Kentucky University (WKU), Bowling Green, KY. USA

2001-2003: Associate Degree (DTS). Major: Tourism and hospitality management

L’Institut Supérieur du Tourisme (IST). Marrakech, Kingdom of Morocco

1997-2000: High School Diploma. Major: Modern Languages, English Studies

Lycee Ibn Abbad. Marrakech, Kingdom of Morocco.

HIGHLIGHTS OF PROFESSIONAL EXPERIENCE

Company name: Castilla-La Mancha University. Ciudad Real, Spain

Program Coordinator name: Dr.Eduardo de Gregorio-Godeo, +34-926-***-*** ext. 3113

Job title: English Language Teacher

Date: September 2010-present

Responsibilities: I teach English to Spanish Speaking students, faculty and stuff at the University.

Company name: Panera Bread. Bowling Green, KY. USA

Manager name: Mr. David Bunch, 270-***-****

Job title: Certified Baker

Date: November 2007-August 2010

Responsibilities: While attending WKU, I worked night shift as a certified baker and a baker trainer.

Company name: US Bank Home Mortgage. Bowling Green, KY. USA

Manager name: Mr. Melvin Middleton, 1-888-***-****

Job title: Customer Service Representative

Date: December 2005-October 2007

Responsibilities: I served the Arabic, the Spanish and the French speaking customers in researching and resolving any problems and errors they have in their accounts. I advised my customers the different mortgage loans and options. I translated their documents from Arabic and French into English and vise versa. I also helped different departments while interpreting for them.

Company name: Dillard’s at The Greenwood Mall. Bowling Green, KY. USA

Manager name: Mr. Todd Geon, 270-***-****

Job title: Sales Associate / Customer Service Representative

Date: October 2004-December 2005.

Responsibilities: I assisted national and international customers in their selections, I operated cash registers, I helped in interpreting for non-English speakers. I helped with the yearly inventory and I trained new associates. I also worked as a customer service associate solving customers’ issues.

Company name: Walt Disney World. Epcot Center. Orlando, FL. USA

Manager name: Mrs. Amy Donnie 407-***-****

Job title: Cultural Representative of Morocco

Date: July 2003-September 2004

Responsibilities: As a cultural representative I taught the Disney guests the language and traditions of my country by guiding tours around the Moroccan pavilion and organizing cultural events. I organized fun activities for the kids. I also worked as an interpreter, guest relations representative and retail sales.

Company name: Dar Jani Guest-house. Kasbah, Marrakech, Morocco

Manager name: Mrs. Janice Taylor (212-**-**-**-**

Job title: Manager and Tour Guide

Date: August 2000-Jun 2003.

Responsibilities: I supervised the employees, I organized trips and cultural activities for the guests, I taught my guests the culture and history of Morocco and I assisted the general manager in interpreting and translating from Arabic into English. I ensured an excellent service and nice stay for my guests.

INTERNSHIPS

Jun 25th-August 02nd 2009: Study Abroad Program in Segovia, Spain. At the end of the program, my classmates and I performed a medieval Spanish play in the famous La Plaza Mayor square.

May 22nd-August 15th 2003: I had a professional training as a cultural event organizer at Al-Mogar Hotel, Agadir, Morocco

Responsibilities: I organized daily trips for tourists to different historical sites and I introduced them the Moroccan history and traditions.

January 10th-January 20th 2003: I had a professional training in the International Climate Change Conference in Marrakech, Morocco

Responsibilities: I distributed pamphlets, I directed the international conference participants, I helped in the physical setting, and I interpreted from English into Arabic and French.

May 29th-July 18th 2002: I had a professional training course in Sheraton Hotel. Marrakech, Morocco.

Responsibilities: I worked as a front desk receptionist, I answered the guests’ questions about the Moroccan culture and I directed them to different places to visit in Marrakesh.

September 5th-October 1st 2002: I had a training at the International Film Festival of Marrakech, Morocco.

Responsibilities: I transported guests and journalists from the airport and the hotels to different festivals’ sites, I interpreted from one language to another and I distributed pamphlets, invitations and tickets.

VOLUNTEER WORK

The Bowling Green International Festival (four consecutive years): I promoted the study of languages and the study abroad with WKU, I also helped Mrs. Myers in representing the Moroccan culture through setting the Moroccan table at the festival.

The Kentucky Regional Language Festival (three consecutive years): I watched high school students while taking the language exams, I explained to them the exams process, and played the listening section. I was also a member of the jury that was selecting the best art works of the students.

The Study Abroad Fair (three times): I assisted the study abroad office in promoting the study abroad programs.

The International Refugee Center: I assisted the Iraqi families to adapt to the new culture and the environment, I taught them the language and I helped them getting their administrative papers processed.

The WKU Medical Center (four times): I assisted the Arab and international students in understanding and completing the medical forms, insurance and treatments.

The WKU International Orientation Day (two times): I assisted the new international students in understanding and adapting to campus and the new culture.

The International Education Week (two times): I coordinated between different performing groups, I distributed pamphlets and I helped with the physical sitting.

AWARDS / SCHOLARSHIPS

Teaching Assistant scholarship in Spain

Bowling Green, KY International Festival Award

Western Kentucky University President Award

WKU Study abroad Scholarship

William R. Walls, JR., International Travel Award

Panera Bread Distinguished Certified Baker Award

US Bank-Home Mortgage Customer Service Award

Walt Disney World International Program Certificate

L'institut Supérieur du Tourisme: Jammel-Fna Square Project Award

The American Language Center of Marrakech: Drama Award

ACTIVITIES

In Morocco:

The American Language Center: Drama and Journalism clubs. I was an active member for 4 years.

The French Cultural Institute of Marrakec: Drama and Cinema Club. I was an active member for 6 years.

In both centers, I participated in and directed a number of plays. I was an assistant director of the drama Club at the French center. Being involved in the theatre clubs was a great opportunity to not only practice English and French but also develop my public speaking skills, projection and articulation.

In the United States: (At Western Kentucky University)

The Student Government Association, senator: I addressed the students’ issues to the committee. I was an active member for one year.

The International Club, activities coordinator: I would get international students together for parties, a cultural exhibition or presentation, trips to other cities and states. I participated in the international night and education week at WKU. I was an active member for four years.

The Latino Organization, officer: we used to get together once a month to discuss problems that the Hispanic community might have and do our best to help. I was an active member for 2 years.

The Spanish, The French and Arabic Clubs, vice president: I gave presentations to encourage students to study abroad and study languages, and I also invited Hispanic and Arab students, professors and locals to give presentations. I was an active member for 2 years.

La table Française: I used to practice French with my fellow students, and we discussed many French cultural aspects and history. I was an active member for 4 years.

INTERESTS

Languages: Arabic, Berber, French, Spanish and English (fluent). German (intermediate).

Drama: I was featured in a number of theatrical productions in the countries of Morocco and Spain.

Traveling: I have visited 17 states and more than 30 cities in the USA. I have also visited Belgium, England, Egypt, France, Germany, Holland, Italy, Morocco, Portugal, and Spain.

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