Customer Service Manager

CURRICULUM VITAE

Name: Christopher David McCready

Address: ** ******* ********, ** *** Bakers Court,

Ravenhill Road, Belfast BT68QU

Telephone: 077******** (Mobile)

Email: **************@*******.**.**

D.O.B: 11TH June 1987

Marital Status: Engaged

EDUCATION QUALIFICATIONS

1998 -2003 Strangford Integrated College, Carrowdore

GCSE - English Language ( C ), English Literature ( C ),

French ( B ) , History ( A ) , Information Technology ( C ),

Mathematics (C ),Science Double Award ( C ),

Spanish ( C).

2003 – 2005 Strangford Integrated College, Carrowdore

A Level - Film Studies- C, Spanish - B, French - C

2009-2011- NCTJ Diploma in Broadcast Journalism at Belfast Metropolitan College

EMPLOYMENT HISTORY

September 2007 – Present: Winemark off sales- Stranmillis

Title: Assistant manager

Duties: To greet customers, help them with decisions they might have when selecting a certain type of alcoholic beverage, keep place tidy at all times, do daily book work, i.e. change orders and daily z reads of cash, faxing rotas, sales reports and stock reports to head office, daily stock takes, daily telephone ordering for products needed in shop, staff management, and always making sure shop sales are at the highest standard and that the other members of staff are contributing as well. I deal with the general public everyday by means of face to face or telephone conversations and I believe that customers are always right.

Achievements: Whilst at this job, I have learnt how to handle money more efficiently, do daily rotas, how to deal with customer problems and to work as a team, and how admin responsibilities work.

February 2006-August 2007- Neil McCready Joinery - Donaghadee

Title: Apprentice Joiner

Duties: Fitting floorboards, kitchen and bathroom units, skirting, window

frames and doors in a domestic household to fixing roof trusses

and partitions on a commercial project. I also worked with other

construction tradesmen such as builders and electricians when

they needed help erecting scaffolds or taking down ceilings. I also handled the daily book work, and placed orders from various companies and tradesmen.

Achievements: The things I learnt whilst on the job was to be able to work as

part of a team and alone, to be able to follow technical drawings and plans.

January 2005- February2006 Café Brasilia, Main Street Bangor

Title: Waiting Staff

Duties: Greeting customers, taking orders, presenting food and

beverages in a polite and pleasant manner. Setting and

clearing tables, keeping dining area clean and tidy for

customers to feel comfortable in. I also managed the till, giving

customers correct change and handling cheques and credit cards.

Achievements: My main achievement in this job was working on my customer service skills. I also learnt how to order new products via telephone from other business/suppliers, which give me a lot of self confidence when talking to professionals/customers and how to work as part of a team.

May 2004 – January 2005 MM communications

Title: Call centre advisor (passports)

Duties: To talk to customers in a polite manner and advise them on inquires they might have on completing a passport application or problems they might have with their current passport. Using a computer and Microsoft works was essential for every day work and good listening skills were essential.

Achievements: The main achievement in this job was how to successfully listen and talk to customers, which was essential in this job, and how to work as a team and individually. How to deal with customer problems so that at the end of the conversation both customer and yourself felt comfortable.

INTERESTS

I regularly enjoy playing football with my father, brothers and friends. I enjoy travelling to many countries like Spain, Bulgaria, America and learning about different cultures. I also enjoy listening to music and one of my favourite interests is going out with friends and meeting new exciting people. In any job I have had I always remember that the customers are always right.

VOLUNTARY SECTOR AND MEDIA EXPERIENCE

• Belfast’s Blast FM- Creating a radio show for the Belfast Public and working with a team within a 3 hour time slot each week. Using own initiative to create a radio proposal, writing scripts for certain shows and to come up with new and exciting ideas each week. Duration- 1 Year.

• Belfast’s Feile FM- Created a two hour trance based show in West Belfast set Radio station in which I had to create a show, organize interviews, find research relating to the show and work with a large team to make sure that the show ran smoothly.

Duration- 6 Months

• Castlereagh FM- Created a radio show for the Belfast Public and worked with a team within a 3 hour time slot Using own initiative to create a radio proposal, write scripts for show and to come up with new and exciting ideas for a weekly show.

Duration- 6 Months.

• Belfast Met Online- Created a radio show for the Belfast Public and worked with a team within a 3 hour time slot. Using own initiative to create a radio proposal, writing scripts for show and to come up with new and exciting ideas for a weekly show.

Duration- 6 Months.

• Irish Football Association –I have been working with the IFA for over two years now as a freelance Journalist, in which I travel and meet up with local sports stars, staff and referee’s from different sports. I arranged interviews, used video technology, sound technology and lighting equipment. I helped design the IFA’s new website, interview new sponsors and organisations and created online sporting features.

Duration – 2 Years

REFERENCES

Name: Dr John Coulter Name: Joanne Herron

Position: HND Broadcast Journalism Position: Manager

Co-Ordinator Company: Winemark

Company: Belfast Metropolitan College Address: 64 Stranmillis Road Belfast

Address: Millfield Campus BT95AD

Telephone Number: 028-****-**** Ext 3408 Telephone No: 075********

Winemark Courses Completed

• Anti Bullying and Harassment Course- Training on how to deal with bullying in the workplace and what can be justified as bullying.

• Off Limits Training Programme- Intense training on how to deal with underage drinkers and what identification is acceptable in off license premises.

My personal attributes

I have a qualification in Broadcast Journalism in which I gained a lot of experience on Quark Express and have learned to adjust my writing skills depending on the topic I am writing about.

I am very independent and I am able to use my own initiative to work by myself but I am also able to play a very active role in any team work necessary. I am used to working shifts and weekends so weekend work does not phase me at all.

As I have mentioned, I have plenty of experience in Quark and Page Design. I am also very computer literate and I am able to pick up new systems very easily.

For the past two years I have been working to deadlines in college. We were set assignments every week and each time I delivered on time.

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