Experienced Customer Service Representative
Resume:
Christie D. Hammond
Asheboro, North Carolina 27205
Home: 336-***-****, Cell Phone: 336-***-****
Email: *******@***.***
SUMMARY:
Seeking a challenging long-term position that will utilize my professional Computer, Billing, and Office skills with an organization that offers growth opportunities as a reward for superior performance.
Furthermore, my involvement in Retail Management and Disability Assistance has provided me with excellent experience in Public Relations and Customer Service.
CAREER HIGHLIGHTS:
11 years Customer Service experience as well as 9 years experience in sales.
Aided and enrolled customers in personal and group insurance packages, renewals, and monthly collections.
Experience assisting persons with Developmental Disabilities, Mental Illness, Substance Abuse and handicaps acquired through involvement with Group Homes and Community Support.
Supervision of contracts, journal entries, daily billing, and meter read requests for over two thousand client accounts on a one to five year basis.
Managed as many as twelve employees on two shifts, and hosted special events.
Skilled with a variety of software programs including: Windows 95 through Millennium, Word, Excel, Outlook, FileMaker, Cal-Type, and E-Automate.
CAREER EXPERIENCE:
Community Support Para Professional, Therapeutic Alternatives, Asheboro, North Carolina
(Oct. 2007 to present)
As a Para Professional working in the community with adults that have Mental Illnesses as well as Substance Abuse, my responsibilities include:
v Offer one on one service to individuals that live in the community to accomplish independence and success following a goal completion program.
v Transport the client to Mental Health, Substance Abuse and all other appointments to comply with doctor’s orders.
v Daily Documentation to assess the progress of completion of goals.
v Complete ongoing State Mandated training classes.
Sales Manager, Dillard’s, Asheboro, North Carolina (July 2006 to Oct. 2007)
As Sales Manager for this upscale Department Store my responsibilities include:
v Supervision of the Cosmetics, Fragrance and Lingerie Departments.
v Complete monthly schedules for each department and discuss sales goals.
v Follow visual guidelines for floor moves and updates.
v Coordinate all “special events” for each department.
Contracts Coordinator, Advanced Business Equipment, Asheville, North Carolina
(Dec. 2003 to May 2006)
As Contracts Coordinator for this corporate office equipment vendor with over two thousand clients throughout Western North Carolina my responsibilities include:
v Supervision of Contracts department, including opening and closing procedures.
v Preparing daily contract billing, journal entries, and data entry.
v Communicated effectively with clients regarding meter read requests and general inquiries.
v Utilized the FileMaker, Cal-Type, and E-Automate software programs
Store Manager, CATO Corporation, Asheville, North Carolina (Sept. 2000 to Jan. 2004)
As Store Manager for this retail-clothing store my responsibilities include:
v Hired and trained new associates.
v Managed sales floor, visual merchandising, weekly shipments, scheduling, and sales reports.
v Responsible for cash registers, inventory and payroll.
v Supervised up to twelve employees on two shifts, and opening and closing procedures.
CBI Worker, Therapeutic Alternatives, Asheboro, North Carolina (Jan. 1999 to Sept. 2000)
As a CBI Worker for this reputable facility my responsibilities include:
v Assisted mentally disabled persons with daily medications in a group home setting.
v Worked one on one with the client to ensure proper support and services.
v Supervised completion of daily chores and work ethic success in a goal completion program.
Insurance Sales Representative, Western-Southern Life Insurance, Asheboro North Carolina
(Sept. 1997 to Dec. 1998)
As an Insurance Sales Representative for this well known Insurance Agency my responsibilities include:
v Personal and Group Insurance sales, customer service, and cold calling.
v Monthly collections, billing, account services, and renewals.
v Computer presentations, and sales pitches.
EDUCATION:
1989-1992 Graduated from Southwestern Randolph High School with Advanced Studies Diploma
COMMUNITY INVOLVEMENT:
When working for Therapeutic Alternatives as an assistant to disabled adults I participated in a variety of community activities. These experiences I feel have helped me with my customer service skills as well as proved as a catalyst for constructive problem solving as well as educating the public. I feel very rewarded for having such amiable experiences. I also work in the Events/Promotions field through Mass Connections and Talent Pool Inc. This experience has also contributed to my people skills and customer skills in working directly with the public.
REFERENCES:
Dillard’s Asheboro, North Carolina
Rodney Burgess, Area Sales Manager
Cindy Crum, Area Sales Manager
Advanced Business Equipment, Asheville, North Carolina
Dawn Fry, Supervisor
Georgina Alexander, Co-worker
CATO Corporation, Asheville, North Carolina
Dallas English, District Manager
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