Customer Service Sales
Resume:
Sherry Branch
Raleigh, N.C 27604
Cell: 919-***-****
***********@********.***
Headline: Experienced Customer Service Representative with effective listing and verbal communication skills able to succeed in a fast paced environment.
Experience: Rim Tyme Durham, NC
Collection Manager/Customer Service Dec.2011 to Present
• Successfully resolving client discrepancies.
• Accountable for reducing delinquency for all accounts.
• Responsible for processing customer refunds and short payments.
• Provide excellent & considerate customer service in sales as well as collections.
• Responsible for filing any and all legal actions when necessary.
Moveable Cubicle Raleigh, NC
Collection Manager/Customer Service June 2004 to Dec. 2011
• Responsible for maintaining effective internal communication with all parties impacted by collection efforts.
• Verify validity of accounts discrepancies by obtaining and
investigating information from sales, customer service departments and from customers.
• Manage existing collection activities to ensure optimal use of resources and systems.
• Manage vendor relationships with 3rd party collection agencies.
• Informed customers of estimated delivery schedule, service contracts, warranty, and other information pertaining to purchased and or rented containers.
• Compiled lists of prospective customers for use as sales leads.
Tickle Imports Raleigh, N.C.
Accounts Payable/Customer Service May 2003 to June 2004
• Managed over 300 accounts receivable and payable accounts.
• Processed purchase order requests.
• Provided customer service to inbound callers.
• Executed daily and weekly operations of records control, filing and office supply purchasing.
Sherry Branch, cont’d
***********@********.***
BTI (Call Center) Raleigh, N.C
Customer Service Lead/Trouble Management Jan. 2001 to May 2003
• Served as first point of escalation to all Customer Support representatives.
• Maintained Lead Log book with daily issues and communicated turnovers with the next shift.
• Properly managed the call center service requests for all active sites, including but not limited to new service requests created, service requests assigned to technicians and managed the closure of service requests.
• Opened and/ or worked trouble tickets and provided customers with hourly updates until trouble was resolved.
• Worked with CSR's to ensure departmental goals and objectives were met and customer’s expectations were exceeded
Home Depot (part-time) Durham, NC
Retail Customer Service April 1998 to Oct. 2002
• Provided Customer service for home decor department.
• Processed special orders.
• Trained and evaluated performance and productivity of new cashiers.
Verizon Durham, NC
Data Entry (Call Center) Jan.1999 to Jan.2001
• Responsible for timely entry of orders for telephone directory department.
• Updated and completed existing records for telephone service.
Sherry Branch, cont’d
***********@********.***
EDS Durham, NC
Customer Service Supervisor (Call Center) Feb. 1998 to Jan. 1999
• Ensured adequate phone coverage at all times.
• Monitored and reviewed all Customer Support Representatives to ensure all policies and procedures were followed.
• Trained and mentored Customer Support Representatives.
• Performed Quality Assurance by listening to pulled calls and reviewed finding with each Customer Support Representative.
• Assisted customers in understanding monthly invoices from Prime Star Satellite Company.
• Collected payments for satellite service.
• Assisted customers in switching their home and/or business long distance telephone service to AT&T.
Melton’s Auto Salvage (part-time) Mt. Olive, NC
Customer Service/Sales June 1986 to Dec. 2010
• Responsible for approving purchase orders for scrap cars and parts.
• Finalized the quote price of automobile parts Sales.
• Controlled inventory using Pinnacle Software.
• Dispatcher
Education: Wayne Community College Goldsboro, NC
1988 to 1990
References: Available upon request
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