HR Generalist
Resume:
JENNIFER D. TOSE
Abington, MA 02351
*************@*****.***
Professional Experience
MAXIMUS, Inc, Boston, MA 5/2007- Present
Human Resources Generalist
• Acted as a first line contact point for all first-level Human Resources issues within the project, including issues regarding benefits, compensation, and other work related issues.
• Served as a first line contact point for all payroll related issues including timesheets, direct deposit, and timesheet corrections. Main contact for corporate payroll and field employees.
• Served as a liaison between the Human Resources Department and various temporary agencies.
• Processed and calculated monthly merit increases and ensures performance reviews are completed by management correctly and on time.
• Responded to and investigated employee grievances.
• Attended unemployment hearings.
Planned and executed orientations for new employees and prepares benefit packages.
• Administered all leaves of absences (FMLA, MMLA, Medical Leaves, Personal Leaves, etc), workers compensation claims, maintains OSHA log, and assists HR Manager with ensuring ADA compliance.
• Assisted in recruitment, selection, on-boarding and retention of staff.
• Conducted audits and prepared for authorization of monthly incentives and quarterly bonuses.
• Processed tuition reimbursement benefits for all staff.
• Guided HR clerk in the maintenance and auditing of personnel files.
• Planned and executed company-sponsored employee events.
• Performed exit interviews for departing employees.
• Served as the HR Representative for several cross-functional teams.
• Collaborated with project management staff to reduce Contact Center temp attrition by 35%.
Human Resources Assistant
• Served as a liaison between the Human Resources Department and various temporary agencies.
• Assisted the Human Resources Manager with various administrative tasks in each department.
• Planned and executed orientation for new employees and prepares benefit packages.
• Facilitated in recruitment, selection, and retention of staff.
• Performed all exit interviews for resigning employees.
• Assisted in the planning and execution of company-sponsored employee events.
• Acted as a co-lead for the project “Spirit Team.”
SUN LIFE FINANCIAL, Wellesley, MA 10/2005-4/2007
Customer Service Representative
• Effectively communicated with customers and agents in regards to inquiries and concerns related to fixed and variable annuity products.
• Provided exemplarily customer service.
• Created and coordinated team events, incentives, and a newsletter.
• Mailed, emailed, and faxed paperwork, statements and tax forms as requested.
Education
M.S., Human Resources, 2010
Suffolk University, Boston, MA
Core Competencies:
• Employee Relations
• Strategic Human Resources
• Recruitment and Selection
• Compensation and Benefits
• Global Human Resources (Focusing on Developing countries)
• Virtual Human Resources
• Human Resources Information Systems (Focusing on the Procurement process)
• Organizational Behavior
B.S., Business Administration, 2005, Dual Concentrations: Management and Marketing
Bryant University, Smithfield, RI
Event Planning Certificate 9/2006-5/2007
Massasoit Community College, Brockton, MA
Professional Organization Affiliations
• Society for Human Resources Management
• Northeast Human Resources Association
• Bryant University Alumni Association
Computer Skills
• MS Office
• MAXIMUS MaxHire (ATS)
• MaxStar (HRIS)
• E-Verify
• Deltek timesheets
• LexisNexis Background Check
• Right Fax
• SPSS Clementine
• Goldmine
• Lotus Notes
• Sun Life Financial’s Mainframe, Superscreen, Transcend, Web Enabled Workflow,
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