Operations Manager

Jessica Oquita

**** *. ***** *********• Guadalupe, AZ 85283

480-***-**** • E-mail: *************@*****.***

SUMMARY

An office manager with over 7 years experience in Medical Office Operations with fast-paced environments, ability to lead and motivate employees. Familiar with all aspects of daily Business Operations including; Personnel, Human Resources Issues, HIPPA Compliance, Contract Negotiations, Payroll, AHCCCS process and numerous administration functions. Strong Organizational skills associated with Operations, Leadership, and Communication. Accompanied with strong verbal communication, attention to detail, excellent time management, and Bilingual skills. Recognized for adaptability, confidentiality, commitment, and great leadership. Excels at:

• Project Management Medical Billing and Provider Enrollments

• Team Building Rapid Claims Process

• Disability Claims AHCCCS Process

• HIPPA Compliance Staff Training & Development

• Employee Motivation Problem Solving

• Contract Negotiations Bilingual in Spanish

• HFMA Member Payroll

PROFESSIONAL EXPERIENCE

2002-2009

IHMS

Operations Manager

Managed a team of 36 employees including hiring and firing of staff. General management functions that includes performance appraisal activities and addressing performance issues. Evaluating associates performance to assess employee performance which includes coaching, counseling and disciplinary actions. Developed training modules to enhance daily operations. Managed workloads and assigning resources to ensure all deadlines and goals are met. Ensure all objectives are completed with accuracy and timeliness. Provided support for all shifts. Responsible for daily operations and procedures. Managed daily reports to ensure accurate and timely completion of daily duties for all clients. Managed daily communication with clients to ensure expectations were met. Updated daily attendance log to prepare for bi-weekly payroll requirements. As well as processing payroll timely. Maintained weekly and monthly reports for clients as well as corporate personal on productivity. Maintained revenue cycle reports. Completed provider enrollment packets to ensure timely payment for out of stated revenue. Billed out of stated Medicaid plans and completed claims. Management both aspects in eligibility process and billing process. Developed personal and individual reports for clients to manage daily operations and referrals. Assisted in multiple HR functions such as, but not limited to recruitment, reviews and merit increases.

1999-2002

Maricopa County

Eligibility Specialist

Responsible for interviewing individuals in need of medical assistance for both outpatients and inpatients. Provided referrals for housing and other interest of the patient. Updated numerous reports for finance department and secured the well being of the patient.

1997-1999

State Farm Insurance Company

Payment and Claim Processor

Responsible for daily posting of payments and claims. Crossed trained in all payment departments. Experienced in imaging department to ensure accurate results for receipts. Reconciliation of payments to ensure accurate and timely posting.

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