Customer Service Quality Assurance

Eric Nelson

********@*****.***

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**** ****** ****** 443-***-****

Edgewood, Md. 21040 (410) 671- 6470

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Objective: To obtain a position with a progressive organization, that supports a team inspired environment.

Employment History

Prime Inc. Truck Driver

December 2009 – Present

To drive and deliver refrigerated loads from origin to final destination(s) in a safe and timely manner in all lower 48 states, as a lease operator. To ensure that my vehicle is always in peak operating condition and immediately take care of any defects. To adhere to all DOT, HAZMAT and Fmsca rules along with state and local rules and regulations.

Metropolitan Police Academy (District of Columbia) Recruit Officer

September 2008- August 2009

To train to become a police officer which included coursework in police procedures, psychology, police-community relations, criminal law(DC Code), first responder, laws of arrest, search and seizure, physical training defense and defensive tactics, legal issues, HAZMAT, CPR training and firearms proficiency.

Maryland Transportation Administration Bus Supervisor

March 2006- September 2008

Maintained the operational integrity of the Maryland Transportation Administration’s bus service. Ensured that all drivers operating coaches, did so in accordance with the union contract. Completed and submitted daily reports. Provided prompt transportation services for residents throughout the Baltimore and Annapolis metropolitan area. Currently hold a Class B license with a passenger endorsement.

Broadway Transportation Delivery Driver

September 2005- February 2006

Responsible for making wine deliveries to local retail liquor stores in the Washington D.C. area, on a daily basis.

Responsible for verifying product invoices.

Responsible for loading trucks for delivery.

Responsible for collecting C.O.D. money from cash paying accounts, verify amounts.

Hertz Rental Car Corporation

June 2005- September-2005 Transporter

Responsible for safely transporting rental vehicles to and from various facilities, throughout the state, for cleaning, rental, maintenance and turn-back purposes.

Environmental Safety Products Lane Inspector

April 2005- September 2005

Responsible for conducting vehicle emission inspections on any vehicles that arrive for bi- annual emission test. Duties include collecting payments and overseeing the overall safe operation of all vehicles in the lane. Sound judgment prevailed when possible safety issues arise.

Tier Technologies Deputy Director

January 2004- November 2004

Responsible for overseeing the daily operations of the Maryland Child Support payment center. Provided direct managerial supervision to 35 staff members, including two supervisors. Maintained expedient and proficient processing and reconciliation of all child support payments.

Liberty Checkprinters Assistant Operations Director

October 2001- January 2004

Responsible for the daily operations of a check printing facility. Provided managerial supervision of 26 employees on two shifts. Responsible for general Human Resources functions, including but not limited to, interviewing new hires, performance reviews and processing electronic time sheets on a bi-weekly basis

Ikon Document Services Shift Manager

October 2000- October 2001

Responsible for managerial support and supervision of employees, including overall time and budget requirements, while producing outsourced document litigation for customers on a deadline basis.

FedEx Ground (Formerly RPS) Inbound Supervisor

October 1996- October 2000

Responsible for quickly and efficient loading of (18) vehicles for daily operations

Responsible for ensuring the preload operations as specified in budget guidelines.

Responsible for screening, interviewing and hiring of prospective employees.

Responsible for introducing new processes to (26) employees on the shift.

Responsible for training and quality assurance related to the preload.

Roadway Package System (RPS) Pickup and Delivery Coordinator

Trained contractors and temporary driver on proper driving techniques, D.O.T. regulations and driver safety courses. Performed time studies, designed routes, re-engineered routes and managed D.O.T. files, and prepared reports for same.

Roadway Package System Customer Service Representative

Received and processed incoming calls to trace packages for customers

Scheduled package pickups

Maintained the service standards regarding telephone inquiries

Communicated vital information to field personnel

Education

Point Park University, Pittsburgh, Pennsylvania

Bachelor of Arts in Journalism and Communications

Accomplishments

Ten years experience with FedEx Ground

Increased dock cost savings to 4th of 200 terminals in the U.S.

Strong leadership skills as demonstrated in career progression

Certifications & License

Maryland Real Estate License 2005

Foundations of Leadership (MTA) 2007

Civil Disturbance Basic Training 2009 (Metropolitan Police)

Notary Public of the State of Maryland 2008

References available upon request

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