-Lori Ragas

*** ****** **** – Candia NH ***** – 603-***-**** (h) or 603-***-**** (c) email: ouya8h@r.postjobfree.com

Objective

To obtain a position as Executive Assistant that will enable me to effectively utilize my extensive organizational and administrative skills as well as my attention to detail to make a highly effective contribution to the company/department.

Qualification Summary

· Highly skilled in program and project management, successfully managing multiple projects simultaneously.

· Self-starter, highly motivated, and flexible with strong communication and organizational skills.

· Demonstrates strong leadership skills with a passion for achieving goals.

· Recognized as an energetic person with a positive attitude and pro-active in the work environment.

· Demonstrates strength in teamwork and cooperation with all departments.

· Superb organization, detail orientation, flexibility, and time management skills.

· Recognized as a creative and effective strategic planner and problem solver who is able to prioritize responsibilities.

· Resourceful leader and capable coordinator in a fast pace business environment.

Job Functions and Experience

Executive Assistant to General Agent & Marketing Assistant

MassMutual Financial Group

Bedford, New Hampshire

October 2009 – Present

· Provides high-level administrative support to the entire executive team.

· Conducts research, prepares statistical reports, and manages and maintains extensive scheduling using Outlook.

· Provides extensive event planning and management for corporate functions.

· Responsible for creating, maintaining, and updating monthly newsletter.

· Responsible for making all updates/changes to agency website.

· Responds to both internal and external requests for account information, statistics, and financial status on policies and other financial accounts.

· Responsible for creating all advertisements for brochures and newsletters for all marketing materials used inside and outside of the agency.

· Maintains strict confidentiality in all matters of customer financials as well as executive team and office issues.

Executive Administrative Assistant

Valed Video Productions

Boston, Massachusetts

June 2002 – October 2009

· Served as primary administrative support to the executive office.

· Responded to complex inquiries for vital and confidential information and office scheduling.

· Managed conference room schedule for videoconferences and legal depositions.

· Responsible for monitoring invoices, executive records, confidential files, and phone logs.

· Responsible for proof reading all brochures, website content, and all outgoing mailings.

· Provided follow-up on all appointments, scheduled depositions, and videoconferences.

· Assisted the executive team in research for marketing purposes.

· Efficiently and proactively maintained organization and professional atmosphere of the office.

Senior Teams Coordinator

FIRST (For Inspiration and Recognition of Science and Technology)

Manchester, New Hampshire

September 19970 – September 2001

· Accomplished the training, supervision, and management of newly hired Team Coordinators and Customer Service Team Advocates.

· Exceeded expectations for growth with 80% (+/-) increase in teams in the program each year for four consecutive years.

· Event production – effectively and efficiently carried out the supervision and management of the administrative, support staff, and volunteers at all events.

· Initiated the improvement and management of the database for thousands of customers by re-organizing the existing database.

· Implemented the creation and updating of the Administrative section of the annual Competition Manual, Regional and National program books, and other successful marketing materials.

Education and Training

· 2009 BA in Organizational Management/Minor in Social and Criminal Justice – Ashford University, Clinton IA. Graduated Sum cum Laude-Dean’s List – 4.0 GPA.

· Actively pursing certificate in Paralegal studies – projected graduation date: December 2010.

· 2005 Diploma in Early Childhood Education – Thomson Education Direct – Scranton PA

· 2002 Diploma in Fitness and Nutrition – Thomson Education Direct – Scranton PA

· 1997 Associates in Business Administration – ICS – Scranton PA

Computer Skills

· Proficient in Microsoft Word, Excel, PowerPoint, Outlook, Outlook Express, and Schedule +

· Working knowledge of Microsoft Access and Works.

· Proficient in FileMaker Pro. Also familiar with Macintosh operating system.

Company Sponsored Courses

· How to Give ‘Knock Your Socks Off’ Customer Service

· Master Your Computer – Custom FileMaker Pro

· Master Your Computer – Custom Excel 2000

· Fred Pryor Seminars; Conflict Resolution and Confrontation Skills

· How to Deliver Exceptional Customer Service

Volunteer Experience

· Board of Directors for the Northern New England Down Syndrome Congress – Secretary 2008 - Present.

· Board of Directors for Manchester Family Support Counsel – 2008 - Present.

· Presently volunteering with after school program for Special Olympics Young Athletes Program.

· Helping Hands Outreach Center – 11 years.

· CareNet Pregnancy Center Counselor – 11 years.

· Shepherding home for unwed teenage mothers – 5 years.

· Youth Group Counselor – 7 years.

· Sunday school teacher – 23 years.

Accomplishments

· Dean’s List (4.0GPA)

· Recently (2009) inducted into the Alpha Lambda Chapter of Alpha Sigma Lambda National Honor Society – Ashford University

· Recognized for contributions to the Easter Seals Program - 2006 –Present.

· Named on list of International Who’s Who of Public Service – 1999.

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