Operations Manager
Resume:
Elvia Ochoa
Manager of Operations
Fort Worth, TX 76133
***********@*****.***
Professional Summary
ELVIA G.OCHOA
OBJECTIVE
Strong work ethic and 20+ years in warehouse and inventory management. Hands-on experience, committed to getting each job done as quickly, efficiently and safely as possible. SKILLS
WMS
Deadline-driven
Material handling
Troubleshooting
Forklift operation
Team leader
Hard working and self-motivated
Proficient in MS Office
Organized
Material inventory skill
Shipping and receiving
Fast learner
Quality assurance
Safe driver
Material packaging
Positive and friendly
Retail merchandising experience
Detail-oriented
Excellent work ethic
Opening and closing procedures
Computer literate
Credit card transactions
Retail sales
Merchandising
Stocking
Motivated team player
Fluent in English and Spanish
Inventory management
OSHA standards
WORK HISTORY
September 18, 2023 - February 12, 2023
Operations Manager Kyte Baby
• Lead and manage daily operations to ensure efficiency and effectiveness in all processes.
• Supervise staff across various departments, providing guidance and support to enhance team productivity. This is a a team of 4 departments with 30+ employees.
• Foster a culture of process improvement by encouraging innovative solutions among team members. July 2, 2018- September 15, 2023
Supervisor, Fullfillment Saddle Creek Logistics
Started as a Lead Inventory Control.
Delegated job duties to the team.
Created manual schedules
Verified all recounts
Did any proper adjustments
Input Daily Inventory reports
Researched any discrepancies
Input all data to incoming logs spreadsheets using MS Excel, and MS Word. Used RF scanners
Filled in for the lead for receiving and shipping. Recently was promoted to Supervisor Fullfillment 2020 Shipping and Receiving
Promoted to Sr Supervisor Fullfillment 2021
KRONOS
KPI reports
Email Client with issues
Delagate to Supervisor of expectations regarding goals for Lean, Safety, Financial, and Leadership Make decisions depending on Daily order volume to meet Labor to handling goal. SEPTEMBER 2015-June 2018
Warehouse Lead Mattel Toy Store Fort Worth, TX Forklift Driver
Weekly Audit Reports
Report all discrepancies and make the proper adjustments when Cycle Counts and maintain a log
knowledge with Microsoft MS and Excel
Delegated job duties to associates
Trained new associates
Pulled orders for customers, put merchandise on pallet, shrink wrap, then put there shipping labels, using a forklift I would take them to the shipping lanes. 01/09/2011- 07/29/2015 S & E Homes Fort Worth, TX
Job Duties:
Responsible for basic model home improvement repairs and upkeep, including using a variety of tools to put hardware in as needed inside the manufacturing home. 08/2008 - 10/2010 Sam’s Club NRH, TX
Associate/cashier
Job Duties:
Displayed excellent customer service skills in dealing with everyday customers in a fast paced environment. Ring items out while handled cash, checks, and credit cards. 10/2003- 07/2007 Cheaper Than Dirt Fort Worth, TX
Material Handler, Receiving & Shipping, Returns, and Customer Service Job Duties:
Verify bill of lading or packing slip. Signed incoming shipment from freight line, UPS, Fed-Ex, DHL, and USPS.
Verified correct merchandise and quantity as per packing list states. Printed out label bag, tag items, and stock to inventory. Reported discrepancies to Supervisor, Merchant/Buyer, and Vendor. Delivered packages to the right person and/or dept. Input all data to incoming logs for spreadsheets using MS Excel, and MS Word. Kept track of what came in, who received it, who worked on it, if everything as per the packing slip state is correct, what location it was put in for inventory update. Made copies of all the paperwork turned in for our records then filed per vendor and date. Experience as a forklift driver
Processed returned items from customers
Inspected if item is damage, so it can be returned to vendor if it was resalable it was put back to stock/ inventory
Contacted customer about any issues or verify for exchange, refund, or in store credit. Processed checks, credit cards, money orders or gave refund customer. Contacted vendor for a PO# to ship out damaged merchandise Kept a record of PO's, total cost of shipment and the part # using MS Excel. Pulled orders for customer using a scanner
Packed and shipped orders using UPS, USPS, and Fed-Ex LANGUAGES
Speak English and Spanish
Authorized to work in the US for any employer
Work Experience
Warehouse Inventory Lead
Mattel-Fort Worth, TX
September 2015 to June 2018
Education
None
Skills
• Order Picking
• Logistics
• Shipping & Receiving
• Inventory Control
• Materials Handling
• Warehouse Management
• Forklift
• Order Picker
• Warehouse Supervisor Experience
• Packaging
• Excel Microsoft (10+ years)
• Computer Literacy
• Lean
• Merchandising
• Kronos
• 5S
• Microsoft Word
• Load & Unload
Languages
• Spanish - Fluent
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