Customer Service High School

Mary Fort

**** ********** *****

Mesquite, TX ***50

Home Phone 214-***-****

Cell Phone 972-***-****

*********@*****.***

Objective: Customer Service Representative

Experience: Caremark Dallas, TX

Customer Care Representative 10/09 to 06/11

• Answered 100 to 150 inbound and outbound calls from customers daily

• Conferred with customers by telephone or in person to provide information about services regarding their medical plan for prescription drugs

• Reviewed insurance policy terms to determine whether a particular prescription was covered by medical plan

• Utilized customer service skills by educating members about their medical plans, and how they could get the best for their premiums paid

• Made calls to members in order to let them know that their prescriptions was filled and ready for pick up at their drug store of choice

• Contacted Doctors' office and pharmacies for patients in order to obtain verification of refills for prescription drugs

• Worked on various medical accounts such as Medicare Part D, JP Morgan Chase, and T.J Maxx

• Kept a log for complaints from customers with detailed information on how the problem was solved

Chandler Signs Dallas, TX

Account Manager 03/06 to 02/08

• Obtained information on all special zoning laws in order to place new and refurbished signs and banners on the inside and outside of buildings

• Organized and set up sign projects which included contacting leasing agents, landlords, and general contractors

• Managed assigned accounts and established close working relationships with staff and customers

• Identified new business opportunities with existing account base,

• Managed a complete sales process by prospecting need analysis, price negotiation, and purchase approval, closing and follow-up

• Worked closely with the technical support to ensure customer satisfaction after the sale

Southwest Credit Dallas, TX

Client Service Representative 05/04 to 03/06

• Acted as a liaison between clients and collectors on all problems accounts and as a result achieved a win solution for company resulting in approximately 90% of monies owed

• Created reports of all problem accounts by creating a payback contract plan for company

• Ensured compliance with company policy and applicable government regulations

• Worked closely with the technical support team to ensure that contracts were signed in a timely manner

• Entered information into computer system to record client's outstanding balances

Dallas Morning News Dallas, TX

Customer Service 12/98 to 03/06

• Received calls from customers that have missed their news paper

• Called employee's and gave them information so that they can deliver customers paper

• Wrote reports of all calls received regarding missed paper and paper placed on vacation

• Took messages for district managers regarding their region

• Organized and set up filing system for reports

Education: W. H. Adamson High School Dallas, TX

High School Diploma

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