CORNELIUS Q. WALLACE

*** ****** ****** * Passaic, New Jersey * 07055 973-***-****

Career Profile

Highly regarded Distribution Operations Manager with over 5 years experience leading the delivery functions of distribution operations with up to 101 independent contractors, 4 district managers and over 336,000 newspapers servicing Bergen, Passaic and Morris counties. Recognized for ability to identify continuous change actions to reduce cost, enhance quality and organize distribution functions.

Key Strengths

Process Improvement, Leadership, Strategic Planning

Management Philosophy

In today’s competitive world, the best way to ensure organizational success is to delight the customer. Today’s customers – and tomorrow’s – want responsiveness, low cost and quality. If a company does not meet or exceeds the customer needs, their competition will.

It’s no longer enough for employees to simply “embrace” change: continuous improvement must become a way of doing business, where people actively seek improvements and where systems and processes support a drive initiative. Trust is the key. The work environment must be such that people work without fear, within a culture that encourages pride in both personal and organizational accomplishments.

EXPERIENCE

North Jersey Media Group from 11/18/04 to Current

Distribution Operation Manager from 6/10 to current

• Supervise 4 District Managers, 1 Distribution Clerk, 16 Part time employees and 101 Independent Contractors and 40 temporary employees over a distribution operation consisting of 24 publications throughout 80 towns with a draw totaling 336,544

• Direct every aspect of the day to day delivery operations and distribution center activities to ensure an organized and efficient operation of newspaper delivery

• Ensure proper zoning for products and advertising and established product dispatch order to meet delivery deadlines

• Interview, select, train and coach staff and review employee performance

• Maintain Independent Contractor delivery force and ensure adherence to all legal aspects of the relationship, including maintaining accurate and up to date contract files

• Enforce distribution center and corporate policies and procedures to maintain a clean and safe working environment

• Established and implemented customer service procedures striving for continual improvement while operating within the established budget

• Organized the operation procedures for distribution and demonstrate regular and predictable attendance

• Organized mailed products to weekly subscribers for all weekly products including postage ordering and paperwork for mailings according to the USPS regulations

• Manage inventory for 3 warehouses and department

Bergen Operations Manager from 11/09 to 6/10

• Supervised 2 Distribution Supervisors, 9 Part time employees and 108 Independent Contractors and 40 temporary employees over a distribution operation of 21 publications throughout 70 towns with a draw totaling 215,512

• Enforced distribution center and corporate policies and procedures to maintain a clean and safe working environment

• Established and implemented customer service procedures striving for continual improvement while operating within the established budget and demonstrated regular and predictable attendance

• Created and implemented an organized operation procedure for the Bergen County distribution

• Prepare and follow up with all service errors in Bergen County and made sure service issues were resolved in a timely fashion

Distribution Manager of Passaic & Morris Counties from 9/08 to 11/09

• Supervised 2 District Managers, 1 Distribution Supervisor, 48 Independent Contractors, 8 part time employees and 40 temporary employees

• Responsible for 367 postal carrier routes in 19 towns with a draw totaling 184,225

• Completely organized the operation procedures for the Passaic & Morris distribution

Distribution Manager from 10/06 to 9/08

• Supervised 48 Independent Contractors, 8 part time employees and 40 temporary employees

• Responsible for 209 postal carrier routes in 3 towns with a draw totaling 114,225

• Directed every aspect of the day to day delivery operations and distribution center activities to ensure an organized and efficient operation of newspaper delivery

• Ensured proper zoning for products and advertising

• Established product dispatch order to meet delivery deadlines

• Interviewed, selected, trained and coached part-time staff and reviewed employee performance

• Recruited and contracted Independent Contractors as well as terminated independent contractual agreements, adhering to all legal aspects of the relationship, including maintaining accurate and up to date contract files

• Enforced distribution center and corporate policies and procedures to maintain a clean and safe working environment

• Coordinated staff work schedules and assignments

• Established and implemented customer service procedures striving for continual improvement while operating within the established budget and demonstrated regular and predictable attendance

• Managed to eliminate excessive complaints by practicing dynamic customer service skills

• Simplified the structure of the day to day operations

Warehouse Assistant (Part Time) from 8/06 to 10/06

Same as Distribution Center Assistant position with added responsibilities such as;

• Supervised 10 – 15 baggers every Thursday to ensure the correct product was bagged properly.

• Controlled all necessary paperwork used to identify each zone for accuracy and assurance.

Distribution Center Assistant (Part Time) from 11/04 to 8/06

• Assisted the Distribution Manager with the distribution of multiple products to independent contractors including the unloading and loading products from trucks, preparation and staging skids, insert mailings, route verifications and warehouse maintenance.

Special Operations

September 2007 – Current: Parent Paper Magazine

February 2009 – Current: Tear Sheet distribution; North Jersey Homes

September 2008 to December 2008 – Record Samples

Responsible for maintaining all aspects of distribution of the noted Special Operations including; contracting Independent Contractors and verifying delivery

CONTINUED EXERIENCE

From 1999 to 2006 various Full and Part Time positions; Carpenter Foreman, Farmer, Furniture Delivery, Sales Associate, Overnight Stock, Apprentice Brick Mason.

Details available upon request

EDUCATION

Bamberg Ehrhardt High School from August 1995 to September 1999

Paterson Board of Education; January 2002 High School Diploma

Lincoln Technical School of Union from 2002 – 2003

William Paterson University from January 2006 to September 2006

Details available upon request

COMMUNITY INVOLVEMENT

Youth Football Coach

Disciple of St. Luke Baptist Church

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