Customer Service Administrative Assistant
Resume:
LaTasha M. Williams
PO Box ***, Johnston, SC ****2
***************@*****.***
Objective To utilize my excellent customer service skills, organizational skills, and business practices in a professional business atmosphere. I am also looking for a thriving position that I may grow in professionally.
Professional Skills
• Microsoft Access
• Microsoft Excel
• Microsoft Word
• Microsoft PowerPoint
• Data Entry
• Audits
• Filing
• Typing
• Detailed oriented
• Confidentiality
• Computer Skills
• Accounting Skills
• Record Keeping
• Self Starter
• Compliance Procedures
• Organizational Skills
• Quick Books
Education
Associates of Science in Business Administration
Piedmont Technical College Online (currently enrolled)
Graduation: May 2013
High School Diploma
Aiken Academy, Aiken, SC
Graduation Date: 1996
Employment Skills
• Developed ability to work in a fast-paced atmosphere
• Ensured that phone calls were directed appropriately
• Provided information to inquirers about the program (location, services)
• Greeted all visitors, staff in appropriate manner
• Typed memos, correspondence, and reports
• Cash Handling Experience
• Handled all Accounts Payable Reports
• Processed All Referrals
• Handled all patient records (setting up, breaking down, and auditing)
• Handled all compliance issues regarding patient records
• Handled all delinquent accounts to ensure payment
• Collected all mileage and timesheets from staff
• Maintained updated of all policy manuals
• Conducted Foster Parent Trainings
• Maintained All Monthly Spreadsheets and Reports
• Handled All New Employee Orientation and Forms
• Trained All New Hires on Policies and Procedures
• Received, Sorted, and Distributed all mail
• Maintained Up-to-Date Records on Clients
• Data Entry of Employee Records
• Assist in the Auditing of Reports, Employee Verification
• Maintain Excellent Customer Relations and Rapport
• Diplomatically Resolved Client/Employee Complaints on daily basis
• Maintain Accurate Employee Confidential Information in Employee Files
• Answered phones, takes and relays messages in a professional and timely manner.
• Scheduled patients for services to assure their treatment goals are met
• Payroll Functions and sending to ADP to process
• Reconciliations, Month-End, Year-End, and Audit Preparation
• Communicated with patients clearly explaining the clinic’s practices for insurance, co-payments, and scheduling appointments.
• Called insurance companies before each patient’s first visit to verify their insurance coverage.
• Perform the day-to-day efficient operations of various departments and any other tasks as assigned
• Performed other office support work for staff as needed.
• Auditing of Records
Employment History
Administrative Assistant, Enlow Trucking LLC, Johnston, SC
Records/Billing Specialist, Georgia Safe Therapeutic Foster Care, Augusta, GA
03/08 – 05/11
08/06 – 03/08
Billing Assistant, Gansel E. Bryan, MD, Aiken, SC 10/05-02/06
Admissions Coordinator, University Hospital, Augusta, GA
Patient Registration, Edgefield County Hospital, Edgefield, SC 05/03-10/04
02/01-08/02
References Available Upon Request
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