Forrest Duane Goddard

F. DUANE GODDARD

*** ****** *****, *****, ** ***84

H 760-***-****  C 760-***-****  ************@*****.***

GENERAL MANAGER / OPERATIONS / PLANT MANAGEMENT

PROFILE

Strengths in areas of personnel management, customer service, and quality assurance. Proven organization leader with talent for building, motivating and developing cohesive teams to achieve corporate goals. Core competencies include:

Personnel Management Sales Team Building

Plant Operations Customer Service/Support Conflict Resolution

Financial Management Operational Policies/Procedures Quality Assurance

PROFESSIONAL EXPERIENCE

OXFORD PRINT MANAGEMENT, San Diego, CA 2008 - 2009

Charged with the acquisition of new accounts throughout San Diego County, CA including lead generation, customer service, quoting projects, presentations, and prompt delivery.

MATCH MAIL PRODUCTIONS, INC. Anaheim, CA

Transformed startup operation of the direct mail organization into a competitive, profitable business, generating $3 million in annual revenues in 3 years.

President (1997-2008)

Defined company direction, managed P&L, led business planning, and directed multi-functional operations, including finance/accounting, manufacturing, and IT. Created procedure manuals to maintain data security and business continuity, ensuring satisfaction of major client corporations.

 Implemented multi-pronged sales management plan which positioned team for greater success, secured 15 new accounts, and boosted annual revenue to $7 million.

 Authored and delivered Data Security Policy and Procedures to comply with government HIPPA requirements. Secured a large banking customer increasing revenue.

 Wrote a customized plan for disaster response and recovery (Business Continuity Plan). Initiated training for staff and implemented the plan.

 Reduced staff by 12% due to a downturn in business. Eliminated 9 positions company-wide; counseled and trained remaining staff to maintain levels of customer support and quality assurance. Annual payroll savings of $300,000 without any additional attrition.

VP of Operations / Co-Founder (1990-1997)

Authored business plan for startup business, developed infrastructure, and recruited the team. Oversaw design of employee benefits to remain competitive and attract/retain qualified talent. Developed database programs to control and interface with all company operations.

 Created a new department offering digital laser personalization to list of services. Required an investment of $400,000 for printers and the training of programmers and operators. Produced incremental revenue of more than $2,000,000 within the first year.

 Established a Quality Control Library which provided profiles of each job to promote quality assurance. Maintained highest level of quality output in a 2 shift, 5-7 day production environment.

 Initiated the collection of shop floor production data to provide management with job costing information on all production operations. Developed a database for analysis of productivity and costs measurement for each machine and operation.

MARTIN AUTOMATIC, INC., Rockford, IL 1985 - 1990

Western Regional Sales Manager

▪ Stimulated new business and sales across an 8 state region for a manufacturer of OEM equipment for web-fed press manufacturers and end users.

BOWERS PRINTING INK, Hawthorne, CA 1980 - 1985

Sales Representative

▪ Successfully developed leads, captured new business and provided account management.

EDUCATION

UNIVERSITY OF PHOENIX, San Diego, CA – Completed 105 credit hours toward BS in Business Management

WASHINGTON UNIVERSITY, St. Louis, MO - General Education

Professional Development: Dale Carnegie Sales Course

Sandler Sales Institute

Xerox Professional Selling Skills

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