Customer Service Manager

Karisa Miller

Lockhart, TX *****

************@*****.***

951-***-****

Objective:

I am seeking a full-time position with the intention to develop, grow from within, and become a dedicated leading role within your company.

SKILLS:

I've used my previous job and internship opportunities to gain an eclectic set of skills. Some of my accrued occupational skills and employee qualities are:

- Typing 65 WPM

-Scheduling/Maintaining Office Calendar

-Administrative & Managerial experience.

-Professional phone etiquette

-Basic A/R (Accounts Receivable) & Customer Refunds

-Basic office duties: scanning, faxing, filing

-Excellent capacity to organize

-Department Head Liaison

-Proficient in Microsoft Word, Excel, and PowerPoint

-Interviewing/Screening Customer Service Staff

-Exemplary Customer Service

-Creative problem-solving

-Strong Verbal and Written Communication

-Reliable and Punctual

-Efficient and Self-motivated

-Personable and Helpful

-Fast Learner and Hard Worker

-Competent & Conscientious

EXPERIENCE:

Brands on Sale 11/2010-08/2012

Redlands, California

Customer Service Manager/Accounting Assistant

Responsibilities include managing the Customer Service team to achieve quick and effective resolutions with positive results for our customers as well as our business. I was also responsible for writing and developing the Customer Service handbook, and assisting the financial department with confidential customer refunds. Day-to-day tasks involve consistently answering store emails from our Amazon, EBay, and Yahoo! Marketing Channels in a time-appropriate manner and corresponding with the warehouse and upper management, including the purchasing department, accounting department, human resources, CEO's, amongst others. I represented the customer service department on the hiring panel and created customer service job listings. This position has required strong computer skills to navigate our databases, Microsoft Word and Excel, as well as the Internet. My position required attention to detail, team leadership skills, creative writing, and even modeling the costumes for our store website. Along with managing Customer Service, I serve as an Accounting Assistant for our busy Accounting department. Currently, I manage customer refunds for each marketing channel, correspond between our Purchasing Manager and Accountant to investigate and rectify any A/R discrepancies.

Brands on Sale 7/2010-11/2010

Redlands, California

Customer Service Representative

This position entailed Customer Service and Internet Sales, where I assisted new and existing customers with their orders over the phone. This often required problem solving and investigation and becoming very familiar with our extensive product line. It was imperative that I worked quickly and efficiently in extremely fast paced environment throughout our busiest seasons. I maintained our Review Board daily to notify customers of backordered items and substituting or cross-selling to keep their order in place. Use of the store website, internet, experience with the HighJump database, phone system, email, and various vendor websites were part of my day to day tasks. This position was the foundation to my fast transition to the management level.

Jersey’s Pizza 6/2009 - 4/2010

Redlands, California

Cook/Server

Working at this demanding fast-paced restaurant/ bar included preparing food, timing plating, working quickly and efficiently, cleaning, serving, waitressing, cash register, assisting the bar, and closing.

The Annual Fundraiser 2/2008 – 11/2008

UC Santa Barbara

Donor Solicitor

Responsibilities consisted of contacting parents and alumni of the university, graciously asking them to donate to our on-campus, non-profit student programs. This task required a high level of salesmanship, patience, courtesy, and confidence. This job demanded a strong sense of customer service, effectively communicating the value of UCSB programs, phone etiquette, ability to build rapport, and exemplary organizational skills.

Evans Enterprise 7/2006 – 9/2006

Riverside, CA

Intern

Evans Enterprise is a family-owned advertising and voice-over business. I was given the opportunity to write advertising copy for various clients, as well as demos to promote the Evans Enterprise services. This internship involved working within strict deadlines, often given last minute assignments with immediate deadlines. This opportunity required contacting vendors, assisting with office marketing, and basic office duties and errands.

EDUCATION:

Eisenhower High School

2002-2006

Diploma

UC Santa Barbara

2006 – 2008

Studied Psychology

UC Riverside

2008-2009

Creative Writing

INTERESTS:

Community Involvement such as fundraisers for medical research; participating in Marathons

&Triathlons; recreational cycling, swimming, and water polo; and creative writing.

Contact this candidate