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Manager Customer Service

Eden, NC
August 12, 2012

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August **** to Current: Produce Manager / District Lead Trainer, Food Lion, Pilot Mountain, NC.

Trainer for newly hired Produce Managers and Produce Associates in the district area. Trained in areas of company policy and expectations. Emphasized specifics to job responsibilities and functions as set forth by Food Lion. Support and assist with store “resets” in assigned store and other stores in the district. Decision making concerning keeping or omitting current resets. Responsible for scheduling within allotted hours assigned to the produce department. Procure inventory needs and assessments for department in assigned store. Track sales success and determine order needs according to demand. Effectuate marketing strategies and merchandise selection for sales promotions.

Wayne Sowers

February 2008 to August 2009: Assistant Store Manager, Rite Aid, Stuart, VA.

Responsible for complete store operation in absence of store manager. Built store displays to promote sales by specific merchandising strategies. Strategies included seasonal promotions, sales, and floor displays in high traffic areas. Tallied and evaluated inventory for store front. Managed and implemented customer service needs. Ordered products according to supply and demand. Communication management of vendors to assure sales promotion products were in appropriate supply and delivered in a timely manner. Provided regular supervision of scheduling to efficiently meet customer needs. Provided product ordering according to specific needs of the store.

October 1988 to February 2008: Food Lion, Mount Airy, NC.

(November 2001 to February 2008: Assistant Store Manager, Food Lion

Acting manager in the absence of store manager. Responsible for marketing and merchandising of store products through sales promotions, advertised sales, product displays, and target items. Responsible for inventory control through ordering target items and implementing inventory restraints on products of less demand. Advocated store needs to venders and supervised vendor products and delivery practices. Managed customer service needs of the general public and local businesses. Encouraged strong work ethics in personnel by modeling professionalism, communication skills, and sincere helpfulness towards customers to build a stronger customer service team. Managed inventory supply and demand and ordered according to logical demand of products.

(September 1999 to November 2001: Produce Manager, Food Lion

Responsible for scheduling within allowable hours assigned to the produce department. Managed procurement of inventory to provide a well stocked department. Provided supervision to associates to meet the needs and demands of the department and customers. Created floor displays for product awareness and or sales promotions. Met customer service needs by taking specific orders and fulfilling to produce the final product desired. Managed department appearance, performance, and public relations within the department.

Wayne Sowers

(December 1996 to September 1999: Produce Associate, Food Lion

Filled product displays in produce department. Inspected produce for freshness and public appeal. Replaced and stocked produce as needed. Maintained wet systems, cleanliness, and organizational practices according to Food Lion standards. Tallied and evaluated ordering needs in the absence of produce manager. Maintained department safety of fall risks and organized a safe working area in the employee work room.

(October 1988 to December 1996: Inventory Stock Personnel, Food Lion

Maintained a safe, organized, and clean storage area in back of store for merchandise stock. Obtained stock from stock room and filled shelves with needed items. Responsible for omission of high demand products. Addressed by elevated attention to caption areas. Restocked often and quickly as needed. Responsible for loading and unloading delivery trucks. Operated form lifts and compactors safely and efficiently to meet demands of the job.



1986: Graduate, Patrick County High School, Stuart, VA

- Emphasis on advanced studies.



- Time Management

- Serve Safe Training and Certification

- Work Force Management


Wayne Sowers


- Computer (Word, Microsoft, XP)

- Office (fax, copier, printer)

- Electric and manual pallet jack

- Bailing machine

- Meat slicer and grinder

- Mostly all power tools and accessories



- Increased store sales in current career

- Safety practices of accident free work environments

- Longevity of dedication

- Awards in High School

- Awards in Elementary School



- Ability to learn quickly

- Cooperate and communicate well with others

- Self motivational skills

- Dedication, Dependability, Punctuality, and Policy Abiding

Wayne Sowers


219 Sheppard Road, Stuart, VA 24171-3739

Home Phone 276-***-****

* References

__ Mr. Ted Lawson, Residential Services Manager - Piedmont Community Services

(H) 276-***-**** (W) 276-***-**** - Stuart, VA

__ Mr. Ricky Hall, District Manager - Family Dollar

276-***-**** - Stuart, VA

__ Mr. Gary Hagee, Store Manager - Food Lion

276-***-**** - Hillsville, VA

__ Mr. Matt Wyatt, Store Manager - Rite Aid

276-***-**** - Stuart, VA

__ Mrs. Frankie Lawson, Retired

276-***-**** - Stuart, VA 24171

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