Project Coordinator/Customer Svc/Exec Assist

Kirsten E. Smylla

** ******** **.

Pine Bush, NY 12566

Email: *******@*****.***

Home: 845-***-**** Cell: 617-***-****

EDUCATION

**/**** - *******

S.U.N.Y. Ulster Nursing Program

Northeastern University, Boston, Massachusetts

Bachelor of Science cum Laude in Athletic Training June 1995

PROFILE

• Energetic, competitive achiever with the ability to deploy analytical skills,

successfully manage multiple priorities, performance and production under pressure

while efficiently meeting deadlines in a fast-paced environment

• Structured, quick and willing professional who excels at grasping new ideas and

actively implementing them towards goal and project completion within an

organization’s business operation

PROFESSIONAL EXPERIENCE

12/05 – 1/10

MASSACHUSETTS GENERAL HOSPITAL

Boston, Ma MEDICAL PROFESSIONAL

Radiology Anesthesia Coordinator: Responsible for scheduling Anesthesia for Radiological procedures. Maintains and manages anesthesia scheduling information for the anesthesia scheduling calendar and BookIt system. Responsible for maintaining and confirming scheduling with Divisional representatives. Informs Divisional Representatives of PATA requirements. Responsible for consulting with Anesthesia Staff Administrator to determine and coordinate additional anesthesia resources as required.

8/02 – 10/09

MASSACHUSETTS GENERAL HOSPITAL

Boston, Ma MEDICAL PROFESSIONAL

Administrative Assistant: Responsible for managing the Physician Scheduling System. Maintain the physician-scheduling database, making changes and updates as requested/required. Generate and distribute management reports. Work with IT Department to ensure the integrity of the systems. Responsible for training new staff on procedural systems and access including web-based scheduling. Assist in the collection of data, compiling statistics and preparation of reports for administrative and regulatory purposes. Review monthly reports and resolving areas of concern. Monitor Important Findings Alerts. Prepare Division Management Reports and presentation materials. Assist with compiling financial and statistical data. Maintain the Active Staff List and notify operations/IT staff, as required. Provide periodic QA checks of IDXRad physician dictionary. Maintain required records and files. Assist in the organization of necessary meeting materials for the Director of Physician Operations and Associate Radiologist-in-Chief in accordance with their calendars. Maintain superior working relationships with MGPO management, hospital administration, medical staff and departments necessary to carry out goals/projects within sensitive deadlines. Orders and schedules weekly luncheons for meetings.

6/99 – 8/02

MASSACHUSETTS GENERAL HOSPITAL

Boston, Ma MEDICAL PROFESSIONAL

Imaging Services Representative: Understanding and utilizing a network of computerized systems for the purpose of processing information and for archiving and retrieving digital studies. Assumed rotating work assignments, with varying degrees of complexity at multiple sites while managing a multitude of work flows related to the use of Radiology images through out a broad customer base internally and externally to the hospital. Assisted in the development and implementation of the Unread Initiative. Responsibilities include delivery of complete customer service and productivity in the processing of radiology images. Reporting to the Manager of Imaging Services Center.

2/98 – 5/99

SOUTH NORFOLK COUNTY ASSOC. FOR RETARDED CITIZENS

Westwood, Ma MEDICAL PROFESSIONAL

Sr. Case Manager: Developed and implemented individual behavior plans, provided individual and small group instructions in self-care, daily living skills, communication, social and motor skills. Assumed case management responsibilities in addition to new program structure. Maintain daily progress records.

12/96 – 2/98

SPECTRUM HEALTH SYSTEMS INC.: CORNERSTONES COMPLEX

Boston, Ma INDEPENDENT CONSULTANT

Direct Care Staff Supervisor: Supervised up to 22 adolescent females ages 11-17 involved in the Department of Youth Services. Other duties included crisis intervention, support counseling, daily routine planning in addition to on going

in-service training and office management.

1/97 – 12/97

DEPARTMENT OF YOUTH SERVICES: METRO FACILITY

Boston, Ma INDEPENDENT CONSULTANT

Direct Care Staff Supervisor: Supervised 20-40 adolescent males ages 11-17 involved in the Department of Youth Services. Supervised daily routines including preparing juveniles for transport to court & other facilities in addition to progress and intake reports.

9/93 – 6/95

NORTHEASTERN UNIVERSITY

Boston, Ma

Student Athletic Trainer / Personal Trainer : Lane Health Center, Women's Ice Hockey, Men's and Women's Track and Field, Men's Soccer, Men's and Women's Swimming, Varsity Football. Assisted Certified Athletic Trainers with injury evaluation. Administered modality treatments, guided athletes through rehabilitative protocols. Prepared athlete charts, X-rays and insurance claim forms for daily ortho-clinics.

QUALIFICATIONS

Microsoft Office competencies (WORD, Excel, PowerPoint, etc.)

IDXRad, BookIt, ROE, MSO, PACS fluency (Picture Archiving and Communication Systems).

Professional demeanor along with a high level of diplomacy.

Ability to function effectively within a changing environment, developing timelines,

and meet deadlines.

Creative, self-motivated, possess excellent judgment and ability to plan and initiate

new programs and activities.

Ability to work independently and with strong interpersonal skills to problem-solve

complex issues.

Demonstrated writing and editing skills. Strong analytical and problem solving skills

and excellent verbal and written communication skills.

Medical Terminology

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