Customer Service Sales

Lisa W. Smith

*** *. ******** **., ******. Al. *6502

Home# 251-***-**** Email: **************@*****.***

EMPLOYMENT

Wind Creek Casino Hotel, Atmore, Al.-May 2009-Present

Front Desk Agent

Greet incoming hotel guest. Review reservation information and check guest in to hotel. Receive payment by credit card or cash, and return correct change. Make new guest players cards and give general casino information. Answer front desk phones. Balance cash drawer daily. Check out guest. Relief Night Auditor. This requires reviewing daily reservation information to insure correct procedures are maintained. Generating reports, balancing total credit card intakes, and rolling the system to a new day. Reviewing guest bills for errors, making necessary corrections. Emailing daily reports to personnel.

Pintoli’s of Atmore, Atmore, Al.-January 2009-May 2009

Waitress

Preparing for daily opening, restocking salad bar, insuring cleanliness of FOH, and receiving incoming food stock orders. Taking customer food orders in a friendly manner. Receiving payment and returning correct change.

Automotive Computer Services, Mobile, Al.-September 2008-January 2009

Accounting Department

Receiving incoming calls for accounting section of proprietary software for automotive industry. Recording detailed information regarding customer resolution needs. Accessing servers remotely through PC Anywhere or DOS to download information to research in order to facilitate resolution. Also traveled to train new customers in the accounting section of software. This required some on site inputting of accounting data.

West Asset Management, Mobile, Al.-August 2008 – September 2008

Recovery Specialist

Collection of defaulted Federal student loans. Requires skip-tracing of borrowers with outstanding balances, informing the consumer of payment options, and setting up payment plans. Documentation of all contact with borrowers. This is a United States Federal Government contract which requires a low-level security clearance.

Atmore Public Library, Atmore, Al. - May 2006 - June 2008

Librarian

Ordered new books and materials for library. Catalog incoming orders. Maintained records on library funds expenditures. Compiled monthly statistical and financial reports. Created Excel spreadsheets to track orders and expenditures. Reviewed vendor statements for accuracy. Assembled information for various grants. Installed software on network computers. Gave basic computer classes and instruction of Microsoft Suite software. Assisted patrons as needed.

First National Bank Atmore, Atmore, Al. – April 2001- April 2006

Bookkeeping

Began as part-time bookkeeper and became full time in October 2003. Assisted customers by phone and in person with accounts. Prepared mail for post office. Worked with unposted items and keyed items to pay or return; balanced daily work. Created and maintained Excel spreadsheets regarding accounts with overdrafts charged off for collections monthly. Maintained correspondence as needed regarding customer inquiries. Responsible for head bookkeeper duties when absent. Compiled monthly and yearly reports. Project coordinator for installation of phone banking system.

First Baptist Church of Atmore, Al. – August 1997- May 2000

Pre-school Teacher

Prepared class of 10-12 four year old children for school. Taught basic skills in numbers, math, phonics and writing. Planned games and craft activities for class.

Mobile Gas Service Corporation Mobile, Al. - July 1985-May 1993

Customer Service/Cashier

Cashier-Received incoming payments and balanced money drawer. Customer Service-Assisted customers in person and by phone with new service, reconnecting service and service calls. Ordered supplies for branch office. Also utilized as a floater to other offices when needed. Trained new personnel. Compiled monthly, quarterly and yearly reports for branch office.

Busch Jewelers Mobile, Al. - June 1984-July 1985

Sales/Bookkeeping

Assisted customers with purchases, simple repairs. Maintained records of sales and income of store. Inventoried new merchandise. Worked as part-time and seasonal help

for approximately 6 years after resigning full time position.

EDUCATION

Graduate May 1983

Mary G. Montgomery High School, Semmes, Al.

SKILLS

Proficient with adding machine

Heavy data entry

Microsoft Word

Microsoft Excel

Typing

Copier, fax, postage machine, etc.

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