Oracle certified SQL,PL/SQL,Siebel 8.0 Marketing Segmentation
Resume:
Prajakta Sachin Kulkarni.
E-mail: **********************@*****.***
---------------------------------------------------------------------------------------------------------------------------------
SUMMARY
Worked on SQL,PL/SQL,Siebel 8.0 for Oracle Marketing and Sales team global support.
Generating daily reports using SQL.
SQL operations and Database management.
Daily, monthly and full system backup of SQL databases.
Telecom Support.
ACHIVEMENTS
Recognition letter received for the best performance in GTL technology team for year 2005.
Best performer award received in CFC India pvt ltd. For the year 2006.
Received 3rd prize from IEEE for technical paper presented on Fiber optics.
EDUCATION
B.E.
Electronics and Telecommunications,Pune University
Diploma in Ind.Etx.
K.J.Somaiya Polytech.
S.S.C.
SOFTWARE SKILL SETS
Database : Oracle9!, 10g.
Languages : SQL and PL/SQL.
Tools : Toad 9i, SQL Plus, Siebel 8.0
PROFESSIONAL WORK EXPERIENCE
Oracle India Pvt Ltd. Bangalore (Vault consulting union)
Duration: 28th Jan 2008 – 10th Dec 2008.
Designation: Software Consultant.
Oracle India Pvt Ltd. Bangalore (Kelly services India pvt Ltd. & Ma Foi Ranstad)
Duration: 8th Feb 2010 – 25th Jan 2012
Designation: Database analyst.
Key Responsibilities:
Oracle Global Market Research Analysis and Support:
Worked with oracle Global Marketing Shared Services team.
Administering and managing marketing activities using Siebel Marketing 8.
Response management, event management in Siebel Marketing. Using Oracle Business Intelligence Answers and Dashboards for reporting.
Creating Segments and Segment Trees, List Formats, Creating personalized email marketing campaigns, Creating Marketing Plans, Programs, Campaigns and Responses, Managing Events Manage Marketing Lists
Successfully supported the Oracle marketing and sales department globally from technology front.
Analysis of data and advising marketing and sales managers about various options
to get perfect customers for organizing events and launching oracle campaigns and products.
Responsibilities include creating and fine tuning multi-strategic complex scripts using SQL and PL/SQL Packages, Procedures & Functions.
Reviewing scripts and modification per the new requirements for new service requests.
Member of interview panel.
Interacting with Oracle marketing and sales teams globally.
Co-ordination with the requester.
Key Challenges:
Excellent and clear email communication with marketing and sales teams,
Proper understanding of the service request raised targeting oracle customers and prospects globally and advising the marketing managers for making the campaigns successful after analysis of database.
Maintaining the SLA.
Key Decisions:
Advising requesters and implementation using SQL and PL/SQL scripts to target the best audience for the marketing/sales campaign/event scheduled.
Analyzing campaign customer response by testing the open rate for various contact channels.
CFC India Pvt. Ltd.(Currently Bank Of America)
Duration: 9th June 2006 –9th July 2007.
Designation: Engineer – Telecom.
Key Responsibilities:
L1 support for Telecom products like Aspect ACD, NICE, IVR, Dialers (Melita, EPRO, Davox), Symposium, Call Pilot.
Act as the front line technical contact to interact with customers (business partners and direct customers).
Document and track all problems.
Key Challenges:
Keep good customer communication, help in professional manner to collect the needed information and proper escalation to higher team.
Be able to resolve remote customer issues, configuration and basic problems.
Maintain the SLA which is part of the customer support targets.
Key Decisions:
To judge, with the team manager a proper support in supporting customers in timely manner. Verify and escalate cases from key customers or accounts.
Escalate sensitive/urgent cases to the team manger and follow up with the customer.
Use proper resources for case resolution; work closely with other teams to locate the best customer solution.
GTL Limited (New Mumbai)
Duration: 19th Jan 2004 - 9th Jun 2006.
Designation: Engineer – Technology.
Successfully handled US based outbound projects from technology front and Managed a team depending on the project requirements and technical needs.
Provides a 99% uptime to our US based clients as per SLA.
Planning and designing of various US outbound projects from technology
Front to meet the needs of US based International Clients as per SLA.
Scrubbing on databases with help of SQL queries.
Maintenance of SQL databases.Generating the daily reports of utilization of SQL database & taking backup of databases for all campaigns on daily basis.
Contact this candidate