Customer Service Manager
Resume:
OBJECTIVE
To obtain a full-time position where I will bring a commitment to teamwork and excellence.
Professional Skills Profile
Practical work experience in combination with strong academic training and credentials in:
• Professional Oral and Written Communication
• Project & Team Leadership
• Customer Service Analysis and Management
• Computer Management Information Systems
EDUCATION
B.S. Management, Liberty University, Lynchburg, VA, Anticipated December 2011
• Specialization: Management
• Computer Skills: Microsoft Office 2010, Adobe, Excel, Access, outlook
• Language Proficiency: Speak and write Amharic
• Experienced team player in multicultural context
EXPERIENCE
Division III Girls Soccer Manager, Bethany College, Bethany, WV, August 2007 - 08
• Coordinated with Coaches to schedule games, tournaments, and scrimmages
• Plan and execute advertising policies and strategies for organizations
• Obtained travel permits for out-of-state games, handle paperwork for guest team
• Work with Foundation staff to ensure fulfillment of sponsorship benefits
Liberty Intramural Sport Program, Lynchburg, VA, February 2011- Present
• Responsible for the daily operation of each sport IMS has to offer.
• Supervise, schedule, and evaluate sports officials.
• Oversee program participants and spectators; verify player eligibility.
• Officiated Games
Smithsonian Institution- Office Assistant January 2009 – march 2011
• Update and maintain databases such as mailing lists, contact lists and client information
• Maintain office filing and storage systems
• Greet public and clients and direct them to the correct staff member
• Organize travel arrangements for staff
COMMUNITY
SERVICE Accumulated more than 200 hours of volunteer and Practicum service for a community outreach program and recreational departments.
Volunteer, City of Lynchburg Homeless Shelter, April 2010 - Present
Practicum, Jubilee Recreational Center, September 2010 – December 2010
REFERENCES Available upon request
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