DAVID W. PIERCE, PMP, SSGB

***** *. ********* **.

Wichita, Kansas 67206

316-***-**** ostivi@r.postjobfree.com

DIRECTOR OF PMO

Product Development / PMO / Process Development / Turnarounds / SDLC

Testing & Integration / Compliance / IT & IS / ERP / Six Sigma / GMP / ISO-9001

Combining applications engineering leadership with operations knowledge, I helped turn around clients and employers with daunting challenges. Working in broad industries, including medical devices, automated equipment and alternative fuels manufacturing, I saved and made money, creating efficiencies and customer-centric solutions.

My specialty is transforming chaotic situations into manageable and even profitable outcomes by streamlining processes and building relationships. Aligning programs and projects with corporate objectives, I successfully balanced employer and customer needs for firms such as John Deere and Caterpillar. My skills also include:

 Introducing new project management methodologies, improving quality, cost and delivery metrics

 Leading strategic initiatives to successful completion, delivering on time and within budget

 Managing business, vendor and customer relationships

 Communicating business and technical requirements to cross-functional teams

 Building and leading teams to meet increasingly demanding objectives

I earned my BS in Electrical Engineering from Kansas State University and have PMP certification from PMI. Also, I am a Six Sigma Green Belt (SSGB) and expect my Lean Six Sigma Master Black Belt in 2011. I possess a solid balance of hard and soft skills, and effectively communicate technical matters to non-technical audiences.

SELECTED ACCOMPLISHMENTS

Created strategic prioritization plan. Once on board, realized ICM needed cost-effective method to prioritize customer projects. Determined prioritization based on weighted scale, including ROI and alignment with company goals. Improved customer satisfaction rating 35%.

Developed sales tools. Quote time for ICM customers seeking spare parts was excessive, causing lost income. Designed ERP module to include only relevant customer data for phone reps to view, and created e-commerce option. Reduced phone order quotes from three days to minutes, and doubled web sales to $6M/yr.

Positioned company for growth. Hired by KeyCentrix to develop new product to replace legacy pharmacy management system it offered. Led team that created new-generation system using current object-oriented design techniques and development technology (C#, XML, XSTL, and SQL). Application spurred $2.5M in new sales.

Saved John Deere account. Brought on by Weyforth to help repair client relationship with John Deere and quickly determined accountability needed to be established. Immediately documented project requirements and design. Secured client approval, and set policies and procedures for changes. Promoted within nine months.

Solved critical regulatory compliance issue. Selected by Nellcor to remedy a non-compliance finding by the FDA. Quickly determined that the methodology was extremely inefficient and cumbersome. Rewrote the development methodology based on FDA and ISO 9001 requirements and standard was adopted throughout firm.

Enhanced Nellcor’s Test Engineering. Circumvented $250K in expenses through improvements to manufacturing processes, waste reduction, and manufacturing times. Ensured GMP and ISO 9001 compliance, reduced documentation by 60%, and cut development time by 50%, reengineering the development methodology.

CAREER HISTORY

Applications Development and Support Manager, ICM Ventures, Inc., 2007 to 2010. Recruited to lead applications team to support enterprise software and overall IS operations for this $1B+ equipment manufacturer for the alternative fuels industry. Developed and executed key application integration strategies, including SharePoint. Established PMO framework. Managed team up to 22 employees and $2M budget.

Applications Engineering Manager, KeyCentrix, Inc., 2003 to 2007. Directed planning, execution and progress management for portfolio of pharmacy management software projects. Led 12-member team and budgets up to $300K. Resolved customer issues. Delivered quarterly project portfolio update to executives.

IT Director, Weyforth-Haas Marketing, Inc. (BKV), 2000 to 2003. Promoted from Project Manager to develop and deploy custom CRM and web-based promotions applications for major accounts, deploying SaaS model. Designed and built client data warehouses for this $18M consultant firm. Managed $800K client budgets and 25 employees.

Test Engineering Manager, Nellcor Puritan Bennett (Covidien), 1993 to 1997. Supervised design, development, and testing of software and hardware for automated medical testing equipment. Oversaw all phases of project lifecycles and resource allocation. Drafted software documentation and provided application support. Sought and acquired projects from other divisions by demonstrating core competencies.

Earlier: Project Manager, Triple-I, Flight Controls Engineer, AlliedSignal and Boeing

APPLICATIONS/SYSTEMS

ICM Microsoft Dynamics NAV 4.3 (ERP) with Manufacturing and Financial modules

Vendor Management NAV custom add-on

Automated Timesheet Entry system that interfaces with ERP system

SharePoint implementation with custom lists, libraries, subsites, custom workflows and publishing InfoPath forms

Corporate Online Reporting (CORE) – An aggregated data warehouse used to analyze and report important business intelligence

KeyCentrix Pharmacy Benefits Management Processor used to adjudicate pharmacy claims

Pharmacy Management System (RxKey, ScripMaster)

Weyforth-Haas Online application (Conduit) allowing customers to customize promotional material which aligns with corporate office

Customer Relationship Management (CRM) for John Deere/Construction Division

Master Database containing marketing data from 5 sources; record matching, standardization, dup records

NPB(Covidien) Disposable Manual Resuscitator (DMR) automated test equipment (ATE)

Child DMR Value test platform

318 Master Board automated test equipment

320 CPU Board automated test equipment

Universal ATE System Level Tester: one design to support a family of APNEA devices

Authored Custom Design and Development

TECHNOLOGY

Microsoft Work, Excel, Outlook, PowerPoint, Project Server, Visio, InfoPath: expert level

Microsoft Office SharePoint Server (MOSS 2007) strong with designing custom lists, libraries and workflows

Microsoft SQL, Access, Visual SourceSafe strong, trouble ticket systems with integrated workflow

National Instruments LabView instrumentation software

Microsoft Dynamics NAV v4, Financial, MRP, lead team making custom enhancements.

Rational RequisitePro (requirements documenting tool), DocLink (documentation storage and workflow system).

Lead custom application development teams using object-oriented design/programming, .NET, Java, JavaScript, XML, AJAX, XSLT and SQL environments.

Lead development of business intelligence tools; data warehouse and corporate reporting systems.

Additional: I am a long-time youth sports coach, avid woodworker and enjoy playing piano.

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