Software Manager

Reynold D. Holmes

**** **** **** ******

Brooklyn, N.Y. 11210

Cell # 347-***-**** **********@*****.***

OBJECTIVE: To excel in my technical skills in a position which offers challenging Responsibilities?

2006 – 2011 Travelers: Claims Analyst:

• Daily Responsibility: Responsible for scanning, filing and maintaining claim files for officers and RAs. Fax accounting statements to brokers as needed. Organize “A” mail for officers & RAs for closed & imaged files by creating special folders to store in file room. Working on new assignments, this entails heavy filing, Lifting and Scanning, Xeroxing files, mail correspondence.

• Offsite Storage Activities (Iron Mountain/Opus): Use Opus to process weekly retrieval orders of claims, underwriting and accounting files from Iron Mountain, Close claim files and scan to Iron Mountain boxes for offsite storage. Preparing the Marine Underwriting files then sending to Iron Mountain.

• Leadership and Other Duties: Assisting employees with printer problems: Printers not printing, Installing new printers and printer cartridges, paper jams, and cleaning the printers, Assisting employees with phone and voice mail problems, Create greetings, activating greeting, Transfer calls and all assisting in conference calls, creating a call list.

ST. PAUL REINSURANCE MANAGEMENT CORP., New York, N.Y.

Technical Support Specialist – Telecommunications

• Telecommunication Video Conferencing, phones and Speakerphone, fax. Maintenance on the Definity System-75 (G3SI-V9) Installation of all telephone equipment digital, setup voice mail. Audio conference sound stations, Call Accounting System (CAS)

• Avaya Intuity Audix R5.1 Voice Mail System. Installation of voicemail for all employees and password or software changes, Backup all telecommuting related equipment. Work with AT&T and Avaya installing ISDN / T1 lines. Install communication software on personal computers and laptops: Office moves and Upgrades to the system.

• Hardware and Software Manager:

Hardware and Software Management – Updating spreadsheet to keeping track of all hardware and Software coming in and leaves the company or giving to another employee, Hardware inventory tracks employee that has the equipment, type, department, serial model number. This is for new and old equipment.

Software Management – Updating spreadsheet to keeping track of all software and that comes in and leaves the company. Installation of applications on computers and Laptops, Patches, Anti- virus, definition files, VPN, AT&T dialup service. Also shooting problems that may come up.

Courses Attended: AT&T Definity Phone System, AT&T Intuity Audix, Windows 2000, Windows XP,

Chase Manhattan Bank N.A.

Computer Operator – IBM 3090 600J Mainframe

EDUCATION: New York City Community College / Brooklyn New York

• Associates in Computer Science.

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