Customer Service Manager

JOHN D. POPPER

ostd56@r.postjobfree.com

Current Address

**** ********** *****

Dublin, OH 43017

Cell Phone 614-***-****

Objective

To obtain a position that contributes to your success, while using my educational achievements in Finance, Accounting, and Economics. My achievements include organization, strong initiative, goal driven, and superb work ethic.

Education

Valparaiso University, Valparaiso, IN

Bachelor of Science in Business Administration May 2010

• Major:

o Accounting (3.3/4.0)

Process Specialist

Pool Manager Experience

Huntington National Bank, Columbus OH Summer 2010

• Set-up of initial refinance and purchase loan files presented to centers from mortgage loan officers

• Ability to outperform other team members by 50%

• Responsible for leadership of 3 interns and the training of 5 colleagues

• In charge of imputing 50+ mortgage applications per day

• Command strong control over the record production of mortgage loans this quarter

• Contact various companies with customer permission for verification of documentation (including Employers, Depositors, Insurance Companies, Income, Rental History, etc.)

• Complete file tasks for denied and/or written files to HMDA team

• Complete file tasks for Credit Files to post-closing team

• Provide “Simply The Best” customer service at all times

• Audit completed loan files (comparing HUD Settlement Statement to the title companies HUD Statement)

• Possess strong knowledge of the Unifi System

Endless Summer Pool and Spa, Dublin, OH Summer 2009

• Privately owned $5M pool maintenance company Summer 2008

• Communicated with Pool Managers about pool-related issues

• Diagnosed pool-related issues

• Trained fellow employees

• Motivated co-workers

• Responsible for maintenance on 10-12 pools daily

Research Intern

Managed Strategic Retail Promotion, Columbus, OH Summer 2007

• Privately owned automotive marketing company focusing on used car success

• Researched market and financial information for various client projects

• Re-organized client information

• Communicated with clients regularly

Honors and Achievements

GMAT score of 640/800 and 5.5/6

Pioneer Football League Academic Honor Roll (2006-2009)

Elected to VU Football’s Players’ Council

5x Offensive Player of the Week

8x Special Team Player of the Week

2x Pioneer Conference Player of the Week

Honorable Mention All-Conference (2007)

2nd Team All-Conference (2008

Sports, Affiliations and Community

Valparaiso University Football Team, 2006-2009; 4-year Starter

Theta Chi National Fraternity

• Inter-Fraternal Council Delegate

• Vice President

Fellowship of Christian Athletes

Member of Accounting Society

Captain of Core Leadership Program (2008)

Community Involvement:

• American Red Cross

• Meals on Wheels

o Delivered meals to people less fortunate during the holidays

• American Cancer Society

o Raised money for the foundation

• Youth Football Camps

Skills

Computer Software: Microsoft Office (Excel, Word, PowerPoint), Mini-Tab, SAP, UniFi

Spanish Language (Basic)

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