Superior Customer Service

Lakeysha Gordon

** ********* ***.

Brooklyn, New York 11206

Cell: 646-***-****

***.**************@*****.***

SUMMARY

Highly successful Customer Service & Sales professional with a strong track record of developing customer loyalty and managing operations. Looking to Grow within a company, with the Possibility of Advancement into a Managerial Position.

QUALIFICATIONS

Extensive knowledge and experience in the technical support and Customer Service Field field

Professional Computer Proficiency, 35-45 wpm: Mastered Microsoft Word, Excel, Power Point and Any Retail Operating System.

WORK EXPERIENCE

2009-2009

College Representative

Mohawk Valley Community College

Utica, NY

• Customer Service: Incoming/Out bound calls, The Updating of Alumni's Profiles Distribution of College Information to All Alumni and Recent graduates. The Managing of Customer Information Updates/Mail Outs, New School Service, Production and Events.

• Various Contribution Pay Methods of all Amounts

The Calculation and Distribution of Scholarships within Various Majors based on Alumni Contribution.

*Proven Track Record Raised $55,000 (Six Month Period)

Raised $55,000 In a Six Month Period For Scholarship Fund.

2008-2009

Customer Service Representative

Cablevision

Bronx, NY

• Customer Service/Solutions, Appropriate Dept. Transferring/ Call Coding, Distribution of Company Information (Internet, Phone, Cable), Account maintenance, Disconnection Prevention,

Trouble Shooting (HDTV and Cable Services) Setup of Repair and Services

• Sales : Upgrading/Downgrades,New Account Openings, Appointment Installation Setup

• Billing Management :Billing Information/Maintenance, Distribution of Credits, Various Payment Methods/ Late fees.

• The Order Placement of Various Boxing Matching Events

*Participated in Various Promotional Company Events

2007-2007

Testing Assistant

Mohawk Valley Community College

Utica , NY

• The Overseeing of Distribution of Examination to Students with Disabilities

• Managing of facility (Opening and Closing), Scheduling of Testing appointments and Sites of Examination, Scanning and Setup of Materials

• Overseeing and Ensuring of Timely Pickups & Delivery of Testing Materials.

*Complete Level of Trust In School Property, College & Students

Confidentiality.

2005-2006

Bank Teller

Washington Mutual

New York , NY

• Customer Service: Providing Superior timely and Effect Service

• Sales : Opening of Company Credit Cards, Providing Information of Various Accounts, Sale/Cashing of American Express Travelers Cheques

• Service: Deposits/withdraws, Lines of Credits, Cash Advances, Loan Payments

• Daily Cash Balances of Draws and Outside ATM's

*Personally Secured more than 100 new Customers through dedicated referrals and in person visits

2004-2005

Customer Service Representative

Best Buy

New York, NY

• Highly Successful Customer & Sales Service, Customer Solution, Selling of Warranties on All Store Brought Products, All Payment •Service: Various Payment Method Procedures, Cash Managing/ Daily Cash Balancing, Maintaining Administrative information, Distribution of Company Memberships.

*Participated/Setup of Various Company Events (Book Signings, Record Album Releases).

1999-2003

Program Trainer

Neighborhood Defender Service (Law Firm)

New York, NY

Administrative : Answering Phone Inquiries, Research of various Laws and Civil Rights/Violations, Police Conduct.

Service : Over seeing of a group of teens Monitoring and Conducting seminars and workshops within the Community, Focusing on Community Interactions with Police Officers within Various Communities, Editing of documentary Footage, The Organization of all Video Premier Projects (Final Product)

*Responsible for Three Made Documentaries

EDUCATION

2009 Mohawk Valley Community College

Associates of science Degree (Business Management)

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