Customer Service Representative
Resume:
Quanishea Stephens
Montgomery, AL 36116
CAREER OBJECTIVE
My objective is to become an employee
with a growing company.
SKILL PROFILE
*Well-developed human resource skills and customer service skills
*Experience coordinating training for employees
*Knowledge of -and experience in the hiring and ongoing training processes
*Solid detail oriented background in a timely manner
EDUCATION
Bachelor's Degree in Human Resource Management, Faulkner University(2008)
EMPLOYMENT HISTORY
Card Services Counselor, Max Credit Union, Montgomery, AL (2006-2009)
*Ordered 100-200 debit cards for all accounts daily by 3p.m.
*Resolved all card problems for members and employees
*Data entry of members' card notes and inquiries
*Audited card reports and corrected in timely manner
*Resolved card disputes
*Data entry of credit card applications and assisted with approvals and denials
*Trained co-workers with debit card new processes monthly
*Filed all card records with Mircosoft Excel and Word
*Processed return mail for department
*Distributed department mail
*Delivered cards through courier system to branches
*Processed all return cards from atm machines
*Assisted with balancing of atm machines
Customer Service Representative II, Regions Bank Call Center, Montgomery, AL (2005-2006)
*Handled all customer complaints and concerns with accounts
*Opened new checking, savings, and loan accounts
*Processed loans and stop payments
*Processed transfers on all accounts
*Trained new employees and acted as a team buddy
*Assisted with revising training manuals
*Sold products and services and achieved daily goal of five products of more
Unit Secretary and Monitor Technician, Jackson Hospital, Montgomery, AL (2003-2005)
*Ordered rooms and meals for all surgical recovery patients
*Data entry of patients' supplies with Microsoft Excel and Word
*Assisted doctors and nurses transporting and restraining patients
*Transcribed doctors' and nurses' orders
*Took inventory and restocked all supplies weekly
*Answered all incoming calls
*Monitored patients' heart rhythms hourly
Field Service Representative, Montgomery Advertiser, Montgomery, AL (2002-2004)
*Assisted managers and carriers delivering paper routes
*Covered paper shortages
*Redelivered carriers' routes mistakes
*Sold products and services
Customer Service Representative and Telemarketer, Fuller Fundraising, Montgomery, AL (2001-2002)
*Handled all fundraising inquiries
*Resolved customers' fundrainsing problems
*Sold products and services from cold calling
Human Resources Assistant and Reservationist, Intercall, West Point, GA (1997-2001)
*Trained new employees on services and positions
*Assisted with the new hire processes
*Revised training manuals and processes
*scheduled new reservations for conference calls
*resolved conference call issues
*executed conference calls
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