Sales Customer Service

Devyani Sud

SAP SD consultant

Experience Overview

3+ years of SAP SD experience with all project stages including business

•

blueprint, requirements determination, As Is and To Be, gap analysis, custom code

requirement determination, configuration, testing, issue resolution, training, go live

assistance and post implementation support.

5+ years of Business Development experience for ERP and allied technology

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consulting sales including pre sales, market analysis and market penetration strategy,

development of territory sales plan, understanding key business drivers for technology

adoption.

SAP Skill Summary

Worked on 3 implementation and 1 support project in industries including

•

consumer durables, IT and BPO services, Engineering and project services, Automotive

and Industrial Oils and greases.

Experience with global delivery model including offshore functional and

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development support.

Experience in areas of Sales and Distribution (SD) / Order to Cash (OTC)

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functionality including order processing, billing, output development, account

determination, user exits and reporting, complex pricing, Resource related billing, User

authorization.

Experience Detail

October 2010 Present: SAP SD Consultant – HCL AXON

Tide Water Oil Corporation, Noida/Kolkatta,2012

SAP SD consultant for multiple location support project. Contributed to the development and

implementation of custom programs like sales, tax and duty registers. Configured business specific Credit

blocks, free goods, credit and debit memo process. Undertook complete SD support for 5 plants and 30

depots. Areas covered included Copy controls, partner determination, text and output control, Pricing with

varied scenarios of duties and taxes for depots and factory region wise, enhancement for transporter

details in delivery and month end and year end activities.

Projects and Engineering India Ltd., Noida, 2010 2011

Primary SD consultant responsible for ECC6.0 implementation for Product and services businesses.

Responsible for requirement gathering, AS IS to Be presentations, configuration, Training, User

Acceptance Testing, Gap Analysis and fulfillment of areas including Proposals, Order, Resource related

billing for services and Sales, sales return, Scrap and export processes, master data conversions,text

determination and output development. Worked on SD PS touch points including pricing at WBS level.

Worked on SD FI touch points including Aging and Debtors reporting. Provided Go live and post

production support. Prepared functional specifications for custom code development.

August 2009 October 2010: SAP SD Consultant – Birlasoft

Orient Fans, Delhi, 2010

Responsible consultant for SD/CS for ECC 6.0 Implementation for Fans and Lights business.

Requirement gathering for Sales and After sales processes, including order to cash and returns and

repairs after sale. Configured different Sales & distribution scenarios like Stock transfer order; Export

sales; Depot sales; Factory sales etc. Configured different Customer Service Scenarios like 1:1

replacement; Returns & repairs and On site repairs. Performed system testing, unit testing, integration

testing including SD CS scenarios like returns and repairs from notification creation to delivery of repaired

product. Planned, coordinated and Conducted Business Process owner and End User Training for the

Core User Group

Interglobe Technologies, Gurgaon, 2009

Joined the project from realization phase by finishing the base line configuration of SD Module,

Configured different billing scenarios like Milestone and Resource related billing; Pricing conditions at

WBS level; Sales document types for projects; Item categories for period; milestone and resource related

billing; Configured copy controls, incompletion logs, partner functions, text determination procedure

Performed system testing, unit testing, integration testing including SD PS scenarios like account

assignment and resource related billing Tested pricing conditions, project structuring, Compared cost and

revenue Actual vs planned, workforce planning and time sheet uploads using BDCs. Maintained SD

Master data, condition records, Rates for activity types in conjunction with cost elements.

Business Development Experience

Aug 2006 July 2008 : Business Development Manager Intelligroup Inc., Greater Los Angeles

Business Development Manager for Greater Los Angeles region. Defined business strategy to derive

maximum value with current resources and leverage external resources for areas that are not core

competence or cost prohibitive. Specialized in Supply Chain Management domain with key focus towards

identifying gaps and application of SAP best practices. Involved in S&OP reviews at the client end to give

feedback on any oversights. Supervised and engaged in delivery of SAP implementation and support

projects. Created and monitored high level project plan and associated onsite offshore resource split.

Nurtured strong working relationships with C Level and the key decision makers. Interfaced extensively

with client’s user and management community to gain a comprehensive knowledge of their business

processes, key success drivers, their strategy to leverage SAP in their business in order to enable

technology driven growth. Used industry best practices as a value proposition to the client. Improved

business performance, create sustainable competitive advantage, deliver innovation in technology.

Mar 2005 Aug 2006: Business Development Executive Intelligroup Asia Pvt. Ltd, Hyderabad

Main responsibilities included understanding and developing International SAP and Oracle consulting

business through pre sales for Non ERP clients, creating industry specific capability documents and

collaterals for the clients and giving online presentations, utilizing CRM to forecast upcoming initiatives in

different geographical locations, understanding and working as per the international quality standards.

Oct 2003 March 2005: Sales Specialist Oracle Corporation, Bangalore

Worked in a customer interfacing role for pre sales for Oracle database and technology stack. Drove,

influenced, built a strong working relation with the Oracle DB client community, educated customers about

up and coming Oracle technologies like RAC, 10g etc. Engaged in online and offline activities to

understand the pain areas of the prospects and did a fit gap analysis for Oracle products, drove customer

and partner satisfaction through understanding customer needs, integrating partners into the sales

process and building relationships with key customer, identified and coordinated promotion of solutions on

Oracle platform, jointly planned with Group Director & Team to determine key challenges for future growth

Education

SAP SCM –SD ECC 6.0 Certification October 2008

Masters in Business Administration July 2003

ICFAI Business School, Hyderabad

Bachelors in Business Administration July 2001

APJ institute of Management in Collaboration with TVU, London

Contact

Devyani Sud

Cell:+919*********

email: orq55z@r.postjobfree.com

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