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MICHELE EATON

MICHELE EATON

** ******** ****, ********, ** 03848 • 603-***-**** *******@*****.***

SUMMARY

Dedicated customer service professional with extensive experience. Excellent interpersonal and leadership skills. Strong ability to develop customer relationships and loyalty through problem solving. Interfaced with multiple departments while training team members.

EXPERIENCE

SEARS HOLDING COMPANY, Kingston, NH 1998 – 2008

Customer Service Respresentative/Managers’Support

• Initiated and developed the Record of Return (ROR) department in the NH. Delivery Center which became the model for a national department.

• Coached and trained newly hired managers to follow ROR policies and procedures.

• Built loyalty and confidence with customers to improve customer satisfaction locally and nationally.

• Provided superior customer service to internal and eternal customers by scheduling, training and satisfying customers at managers’ requests throughout the country.

Worked in healthcare and provided safe homes for troubled teens through local police department. 1973 - 1998

INTERNAL REVENUE SERVICE, Andover, MA Prior to 1973

Data Transcriber

• Transcribed, coded , and edited tax forms.

• Scheduled and assisted team of associates.

• Ensured deadlines were met while entering tax form information.

EDUCATION

Diploma, Medford High School, Medford, MA

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