Medical Assistant Customer Service
Resume:
Gemma T. Smith
Home: 551-***-****: ***********@*****.***
Summary of Qualifications
Highly Responsible, well organized and self-motivated, respectful.Dynamic leadership qualities/team player follow directions and discipline. Follow Leadership and carry out company's set rules, regulations, and policies.
Patient-focused Medical Assistant with over years of experience working in a busy medical office working with diverse populations. Resourceful Medical Assistant with accredited training in clinical and laboratory procedures as well as 4+ years honing medical administrative skills on-the-job. Efficient Medical Assistant skilled in tackling administrative and patient-oriented tasks in a fast-paced medical office. Certified Medical Assistant with over 3 years medical practice experience in a Pediatric medical office. Customer service oriented Medical Assistant skilled with greeting patients, scheduling appointments and preparing patient charts.
Detail-oriented Medical Assistant with extensive experience performing medical clerical duties and patient screenings in a busy clinical setting. Emergency Room Medical Assistant with overyears of experience working in urgent and high patient volume settings. Enthusiastic Medical Assistant with excellent people skills and dedicated work ethic. Demonstrated medical procedurecompetency. Dedicated Medical Assistant skilled in technical, clerical and patient support. Strong ability to communicate clearly and effectively to patients and staff.
Accomplishments
Patient Care
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Ensured quality control through admissions, assessment, treatment, and referral for a broad range of patients.
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Treated patients suffering from trauma, acute chest pain, respiratory failure, and drug overdoses.
Clinical Skills
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Monitored patient's respiration activity, blood pressure and blood glucose levels in response to medical administration.
Quality Assurance
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Ensured and enforced medical office compliance with HIPAA, OSHA and CLIA regulations for maximum quality and control.
Patient Education
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Educated patients in regards to office policies, medical procedure steps, recovery measures and medication instructions.
Vitals Testing
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Measured average of 30 patients' weight, height, body temperature, pulse rate and blood pressure daily.
Patient Care
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Delivered compassionate care that exceeded hospital requirements.
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Successfully provided quality care to [number] of patients in [healthcare environment].
Family Support
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Provided support to families through education on procedures, regimens, prevention and care.
Training
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Trained team of staff nurses in medical office procedures to guarantee consistent quality of care.
Certified Clinical Medical Assistant/Patient Care Tech. II
September 2006 to September 2010
Metropolitan Family Health - Jersey City, NJ
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Coordination of specialty care referrals, information entry and communication with the managed care support contractor
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Performed routine specialized procedures, such as venipuncture and catheterization
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Provided dressing changes under established protocols
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Maintained stocks of medicines and medical supplies as necessary, interviews and reviews patients for financial status, as appropriate
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Educated and advised patients on specified medical issues within established parameters
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Scheduled and monitored patient appointments
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EKG and any other duties that are required
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Ensured efficacy of treatments through monitoring of treatment regimens. Evaluated patient care needs, prioritized treatment, and maintained patient flow. Coordinated with doctors and registered nurses to develop care plans for patients. Frequently commended for maintaining the safety, respect and dignity of residents.
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Assisted doctors with surgeries and non-invasive procedures. Prepared for HIPAA and JCAHO reviews, ensuring required brochures and pamphlets were available to patients in all clinics. Authorized drug refills and provided detailed prescription information to pharmacies. Maintained patient privacy and confidential patient information. Took and recorded patients' temperature, pulse and blood pressure. Tested patients' blood glucose levels. Utilized strong assessment skills to determine necessary patient care. Ensured safety and well-being of patients. Helped physicians examine and treat patients by assisting with instruments, injections and suture removal.
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Interviewed patients to obtain medical information, weight and height measurements and vital signs.
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Organized, updated and maintained over 200 patient charts. Performed monthly inventory and maintained office and medical supply counts. Performed pregnancy tests and sent specimens for laboratory testing. Performed vitals/glucose testing and assisted in administering injections and urinalysis.
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Recorded patients' medical history, vital statistics and test results in medical records. Routinely retracted patient throat cultures and prepared them for lab submission.
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Escorted patients to examination rooms and prepared them for physician exams.
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Performed lab tests and communicated results. Provided patient diagnoses under strict time constraints.
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Created children's area in waiting room to make practice more family-friendly.
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Provided necessary health education training for patients.
Certified Clinical Medical Assistant
July 2004 – September 2006
JCMC/Jersey City Family Health - Jersey City, NJ
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Coordination of specialty care referrals, information entry and communication with the managed care support contractor
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Provided dressing changes under established protocols
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Maintained stocks of medicines and medical supplies as necessary, interviews and reviews patients for financial status, as appropriate
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Educated and advised patients on specified medical issues within established parameters
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Scheduled and monitored patient appointments
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Interviewed patients to obtain medical information, weight and height measurements and vital signs.
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Organized, updated and maintained over 200 patient charts. Performed monthly inventory and maintained office and medical supply counts. Performed pregnancy tests and sent specimens for laboratory testing. Performed vitals/glucose testing and assisted in administering injections and urinalysis.
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Recorded patients' medical history, vital statistics and test results in medical records. Routinely retracted patient throat cultures and prepared them for lab submission.
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Escorted patients to examination rooms and prepared them for physician exams.
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Performed lab tests and communicated results. Provided patient diagnoses under strict time constraints.
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Provided necessary health education training for patients.
Medical Assistant
November 2003 – July 2004
MediCenter One/Dr. Nicola Vernese - Bayonne, NJ
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Assists with direct patient care procedures and related tasks; checks in patients, in obtaining patient histories, takes vital signs, prepares charts, and assists with medical examinations.
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Educates and advises patients on specified medical issues within established parameters.
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Schedules and monitors patient appointments; may coordinate routine office activities and administrative functions in support of unit activities. Practices safety, environmental, and/or infection control methods.
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Performs routine specialized procedures, and sterile dressing changes under established protocols.
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Maintaining and stocking of all medicines and medical supplies as necessary.
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Coordination of specialty care referrals, information entry and communication with the managed care support contractor
Education and Training
Henry Snyder High School, 6/1988
Jersey City, NJ
Business/Computers
National Healthcareer Association, 2008
Elizabeth, NJ
Certified Clinical Medical Assistant Certification
MicroTech Training Center, 2003
Jersey City, NJ
Medical Assisting Certification
University of Phoenix, 2010 – Present
Associate Degree in Medical Assistant
Certifications
CPR certified through American Heart Association
BLS – Basic Life Support
Skills Highlights
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Computerized charting
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Medical terminology
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Inpatient and outpatient care
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Patient/family focused
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Blood Withdrawal certification
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CPR certification
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Venipuncture/blood draw
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Infection control standards
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Clinical experience
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OB/GYN experience
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ER experience
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Clinical training
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Medical Assisting
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Customer service
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Specimen collection/processing
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Flow sheet charting
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Pediatric experience
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ICD 9 forms
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Medical coding
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Medical clinical procedures
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Medical laboratory procedures
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Obtaining/charting vital signs
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