Project Engineer
Resume:
Monica A. Harris
*************@*******.***
PROJECT, BUSINESS AND SYSTEM ANALYST
Talented Project, Business and System Analyst with 15 years’ experience in public and private sectors.
HIGHLIGHTED EXPERIENCE
• Expert in project coordination: requirements gathering and fulfillment, planning, scheduling, resource management, project communication with project stakeholders, work breakdown structure (WBS), change control management.
• Expert in project scheduling: Advance proficiency in using MS Project to create, manage and maintain large project work plans, Advance project resource loading capabilities, Ability to manage and maintain Integrated Master Schedules, Experience using Earned Value Management (EVM) and Ability to drive real-time project schedule reviews. Ability to support multiple Project Managers on 300+ infrastructure projects.
• Expert in system analysis: all phases of software development life cycle (SDLC) including requirement analysis, preliminary and detailed system design, development, production support, retirement; integration (SIT), user acceptance testing (UAT), performance testing, implementation, security, browser compatibility.
• Expert in testing: knowledge and practicum in test planning, test cases creation, use case creation, test script creation, test execution and test results analysis.
• Expert in business analysis: policy translation, business requirement analysis, risk scope and issue management, defect tracking and resolution.
• Experienced in industry standards: HIPAA, ISO, CMM and PMBOK.
EDUCATION
Kaplan University (Davenport, Iowa), July 2009 – October 2011
Master Business Administration (MBA)
ITT Technical Institute (Indianapolis, Indiana), September 2004 – March 2005
Technical Project Management Coursework
National University (Sacramento, California), July 1992 – October 1994
Bachelor of Science, Computer Science
PROFESSIONAL HISTORY
SR. IT PROJECT MANAGEMENT ANALYST
Pacific Gas and Electric Company, Davis, CA. (December 2010 – Present)
Teksystems, Rancho Cordova, CA. (May 2010 – December 2010) (Contract for PG & E)
As an employee and contractor I work with PMO Supervisors, Project Managers and Program Managers to provide schedule management, training, and process development. Developed and maintain project scheduling procedures for the ISTS PMO Infrastructure Group, which consist of five functional areas. Train project managers, team leads and project schedulers on those procedures. Provide project scheduling quality assurance for 300+ ISTS PMO Infrastructure projects. Provide detailed project schedules, develop and maintain integrated master schedules, manage forecast and change control, collect and track performance metrics and assist in critical path and variance analysis using the technology MS Project 2003, 2007 and HP Project and Portfolio Management (PPMC). Provide analyses and recommendations regarding corrective action measures or changes regarding schedule revision resource adjustments, funding allocations and resource requirements to ensure that projects meet their scheduling deadlines. Provide project status reviews for upper management. Provide training recommendations for project managers to upper management. Provide oversight of other ISTS PMO Infrastructure project schedulers.
SR. PROJECT COORDINATOR (Contract for Lexmark International)
Manpower, Sacramento, CA. (January – February, 2010)
Direct the Lexmark Implementation team to meet all contract requirements per scope, budget, timeline and budget. Manage scope, margin, and project resources. Lead the Validation teams in the execution of all assignments. Execute PMO prescribed process, procedures and methodology. Develop and manage change control procedures. Determine areas of risk and develop appropriate contingencies. Report the accuracy of the Asset Registry used as the basis for the ARMS upload. Provide weekly updates within the Project Tracking Database (MS Project 2003). Review and approve all required PC hardware orders.
SR. REQUIREMENTS ANALYST (Contract)
Leadership Transformation, LLC, Sacramento, CA (June – October, 2009)
Help Project Director document the vision, scope and requirements of business process and system requirement specifications for the Community Prevention Initiative (CPI). Develop, review and approve Requests for Proposal (RFP). Lead the requirements analysis and verification process to ensure completeness, consistency and feasibility. Prioritize and schedule all project related deliverables, enhancements, estimates and deployment of defective software.
IT FIELD ASSISTANT (Contract)
California Department of Corrections and Rehabilitation (CDCR) – CWEX Program, Sacramento, CA (December, 2008 – July, 2009)
Technical support for desktops, workstations, notebooks, peripherals, Microsoft Windows operating systems and Microsoft Office 2003 and 2007 products. Install and troubleshoot all products. Support users in person and via telephone. Utilize Microsoft Office, Remedy, Dame Ware and MS Remote Desktop.
TECHNICAL LEADER/INFORMATION SYSTEM ANALYST
Electronic Data Systems (EDS), Sacramento, CA (October 1997 – October 2006)
Systems Development life Cycle (SDLC) and business analysis, including requirement analysis, system design, system development, system integration test and user acceptance testing (UAT), technical and business documentation, system implementation, issue management, risk management, business process analysis, defect tracking and resolution.
Technical Leader (2001 – 2006): Tyler vs. Anderson System (TVAS) and the California Department of Social Services- claims adjudication and payment processing. Monitor project requirement fulfillment, planning, scheduling, resource management, using MS Project 2003, and client and vendor relations. Assign, track and report project progress. Manage change control. Facilitate training for California State personnel on the use of the TVAS system. Process 1099 forms for TVAS work.
Information System Analyst (1997 – 2006): for In-Home-Supportive-Service (IHSS) Case Management, Information and Payroll System (CMIPS)- Design system for the California Department of Social Services to manage case load and process payroll payments for IHSS recipients and providers. Facilitate training for California State personnel on IHSS system enhancements. Process FICA refunds and wage increases. Customer base was 58 counties.
SYSTEM ENGINEER
CGI-AMS (formerly American Management Systems, Inc.), Sacramento, CA. (October 1996 – October 1997)
System Engineer: California Child Support Automation System- Design system for the California Department of Child Support Services to collect child support payments. Responsible for overall design, development, testing, implementation and maintenance of system interfaces between CCSAS and the various federal, state, and county agencies.
JR. SOFTWARE ENGINEER
Science Applications International Corp. (SAIC), Sacramento, CA. (November 1994 – November 1995)
Jr. Software Engineer: United States Air Force Operational Test System- Design diagnostic and maintenance tool for aircraft maintenance personnel. Design, develop, test, implement and document the OTS and the OTS Database Entry Tool. Establish procedures for collection and implementation of SEI CMM matrixes to achieve the SEI CMM Level 3. As a result the OTS project achieved SEI CMM Level 3 and the SAIC Sacramento site achieved SEI CMM Level 2.
MILITARY EXPERIENCE:
United States Air Force Reserves, (October 1987 – October 1994)
Command Post Specialist, 314th Air Refueling Squadron, McClellan, AFB (October 1993 – October 1995)
Provide training and operational support for the 314th Air Refueling Squadron command post. Transmit instructions to coordinate, execute and control deployment and redeployment of aircraft and maintain required dispersal. Operate and monitor voice and electrical communication systems including ground communication networks, ground-to-air and point-to-point communication systems. Prepare command and control displays and briefings by extracting pertinent information from various sources into graphic displays. Enhance and facilitate training procedures on SORT program.
Jet Engine Mechanic, 349th Air Mobility Wing, Travis AFB (October 1987 – October 1993)
Troubleshoot, diagnose and repair aircraft engines. Study drawings, wiring and schematic diagrams, technical instructions, and analyzed operating characteristics of aircraft engines to solve maintenance malfunctions. Inspect, certify, and approve completed maintenance actions. Train new mechanics on troubleshooting and repair procedures.
TECHNICAL SKILLS
Programming Languages: VS COBOL II, COBOL, C/C++, PL SQL, Visual Basic, JCL, DCL, CICS
Databases: Oracle 8.0/8i/9i, MS Access, My SQL, SQL Navigator 3.2d.11, DB2 SQL
Technologies: BIS, Remedy, COOLGen, CorelDraw, Adobe PhotoShop, MS Office 97/2000/XP/2010, Internet Tools, WinRunner6/7, MS Visio 2003/2007/2010, MS Project 2003/2007/2010, FTP, Report Composer, MS Excel 2000/2003/2007/2010, MS Word 2000/2003/2007/2010, MS Publisher 2000/2003/2007/2010, MS Power Point 2000/2003/2007/2010, PPMC
Operating Systems: MVS, VSAM, Windows 95/98/NT/2000/XP
Testing Tools: WinRunner, LoadRunner, Bugzilla
Version Control Tools: PVCS
REFERENCES FURNISHED UPON REQUEST
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