Management Manager

Frankie R. Elmore

**** **** ***** ***** • Valrico, Florida 33596

Residence 813-***-**** • Cell 407-***-**** • email ********@*******.***

Senior IT Executive

With 28 years of IT Experience and Track Record of Success in Delivering Profit-driven Technology Solutions

Career Profile

M.B.A. graduate and strategically focused Senior IT Executive with 28 years experience in leading and directing information systems and telecommunication operations; Creative problem solver with strong leadership skills developed, honed, and tested as the result of a 23 year military career; thrives in ambiguous, fast-paced, high growth environments.

Core CTO areas of expertise include:

Business/IT Strategy Alignment IT Strategy & Execution Change Management

IT Governance Capability Gap Analysis Team Building & Leadership

Budgeting & Resource Optimization Regulatory Compliance Enterprise IT Systems

Product Development/Engineering Program/Project Management IT Portfolio Management

Professional Characteristics:

Global Experience; Led technology operations spanning the globe, providing real-time information to organizational decision-makers, resulting in highly effective business decisions.

Accountability and responsibility; held positions requiring the highest degree of accountability and responsibility; specifically, as the Director of Security of the American embassies in Paris, France and Havana, Cuba.

Multi-cultural; comfortable working in multi-cultural environments and experienced in developing highly effective teams consisting of members from a wide array of ethnicities and geographic locations.

Driving force for strategic Business and IT alignment; ensuring services, processes, and organization effectiveness are focused on operational vision and strategies.

Professional Experience

Chief Information Officer Mar 2011 – Dec 2011

Mortgage Contracting Services Tampa, Florida

Field servicing company providing mortgage and construction support services, as well as property inspection and preservation, REO property maintenance, hazard claims administration, environmental remediation, and valuation services. Leading a combined team providing software development as well as network and infrastructure support to a geographically dispersed company. Reporting directly to the CEO and the Board of Directors for all technology related issues.

• Created IT Steering Committee, resulting in the alignment of business and IT strategies.

• Established an IT and Business Operations Executive level meeting, ensuring Operational technology needs are quickly and accurately met.

• Responsible for continuous development of proprietary suite of software products, facilitating the overall business operations; resulting in improved customer satisfaction, increased work orders; positively impacting bottom-line profits.

• Led the development of unique suite of software products, facilitating the management of a nation-wide network of Property Field Service Providers.

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• Built and administered a multi-million dollar annual IT budget.

• Realigned IT organizational structure, improving overall departmental effectiveness and efficiency.

• Introduced IT Governance principles, including IT Portfolio Management, ITIL and elements of CoBIT.

• Created a Strategic Project Management Office, dedicated to managing corporate wide technology projects.

• Introduced off-shore (India, Tatvasoft) software development practices; resulting in lowered development costs.

• Led the development of processes and controls resulting in achieving SSAE 16/SOC 3 certification.

• Directed the establishment of software engineering standards based on industry best practices.

• Restructured software development lifecycle practices, resulting in reduced development time and improved efficiency.

• Drove the replacement and standardization of the Storage Area Networks, resulting in reduced costs and improved performance and support.

• Led the selection and implementation of an Enterprise Management System (LANDesk), providing the company with a true Service Desk and improved network management capabilities.

• Developed a comprehensive training plan for all IT personnel, ensuring rapid assimilation of new best practices.

• Identified technology capability gaps through in-depth consultations with Business Operations leadership.

• Researched and identified potential solutions to established capability gaps; resulting in rapid productivity gains.

• Guided the development of detailed enterprise architecture documents; resulting in elimination of all network single points of failure.

IT Program Director Feb 2007 – Mar 2011

U.S. Central Command/SAIC/Lockheed Martin Tampa, Florida

Large military contractor, providing equipment and services to the United States government. Led a diverse team providing consulting services to the U.S. Central Command CIO and CTO; in the areas of IT governance, IT strategic planning, Enterprise architecture, project management office, portfolio management, data/information lifecycle management, IT Financial Analysis, capability gap analysis, solution engineering, development and implementation; directly impacting the highly matrixed, geographically disbursed real-time global information system.

• Counseled U.S. Central Command CIO on IT strategy, governance, and industry best practices and procedures.

• Authored original US Central Command Headquarters Information Resource Strategy.

• Mentored CTO in best practices while establishing the Office of the Chief Technology Officer.

• Created and staffed the Software License Manager position, saving $900,000.00 in 3 months.

• Advised CIO Staff in IT Governance Procedures, including streamlining procedures for introducing new I.T. systems, IT system portfolio management and IT financial analysis.

• Revised Disaster Recovery Strategy; providing for instant access to mission critical systems and data.

• Performed system analysis in support of CCJ6 Strategic Planning Section.

• Researched and identified latest in portable satellite communications in support of US CENTCOM Commander.

• Led the evaluation and selection of customer facing Task Management solution.

• Drove re-engineering of Change/Configuration Management processes; resulting in a 40% increase in efficiency.

• Analyzed organizational storage environment, and advised concerning the most cost effective solution to meet operational needs; resulting in a savings of more than $1,000,000.00.

• Assigned as the organizational point of contact for Information Sharing initiative, facilitating the exchange of mission relevant information between USCENTCOM and external partners.

• Liaised with DoD CIO as the Command IT Compliance point of contact.

• Developed product development project management procedures; resulting in a 25% reduction in product delivery timeframes.

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Director, Corporate Information Technology Services Jan. 2005-Feb 2007

Dynetech Corporation Orlando, Florida

An INC. Magazine 500 top 10 company specializing in direct to consumer marketing, with offices in 3 countries and 4 states. Led dispersed technology staff responsible for the design, implementation, and support of a heterogeneous I.T. services infrastructure, specifically: PC/Mac Services, Business Services, All Platform System Administration, QA, Information Assurance, Telecom Services, LAN/WAN Services, Database Administration, Data Management, Network Operation Centers, and Service Desk on Windows and Unix/Linux based back-end platforms.. Reported to and advised CEO on all matters pertaining to I.T.

• Created corporate IT strategy and authored all corporate I.T. and Telecom policies and procedures.

• Developed and administered a $1.3 million dollar annual IT budget.

• Lead member of team negotiating $1.5 million Oracle ERP Contract.

• Worked closely with Corporate General Counsel in the evaluation and selection of Law Practice Management System, and the establishment of e-discovery policy and procedures.

• Established off-shore (Ukraine) development and infrastructure support contracts; reducing overall development and support costs.

• Engineered an agile network infrastructure supporting a wide array of custom built, customer facing, web-based applications and services.

• Implemented an Enterprise Management System (Altiris), resulting in improved service management, and a 14% reduction in full time employees.

• Reorganized departmental structure to achieve strategic business alignment; including the development of an IT Project Management Office staffed with certified Project Management Professionals.

• Instituted IT Portfolio Management Program with certified Asset Management professionals; improving IT financial analysis, a 20% reduction in application licensing costs, and a 15% reduction in hardware costs.

• Shaped all information technology governance practices and direction; introducing ITIL and COBIT.

• Established Corporate level programs and policies ensuring compliance with relevant laws; including SOX.

• Reduced data center footprint and costs through the introduction of virtualization technology (VMWare).

• Negotiated a $1 million upgrade in telecommunication infrastructure; upgrading PBX to provide VOIP.

• Directed substantial changes to network and application architecture resulting in compliance with Payment Card Industry (PCI) Data Security Standards.

• Coordinated with the President of large Marketing Company (MyMediaWorks), resulting in improved database management and greater return on marketing campaign investments.

• Led the integration of acquired companies’ IT infrastructure and that of Dynetech Headquarters.

• Created standardized IT architecture supporting, new acquisitions and a wide array of .Net eCommerce platforms.

• Drove the development of an Asset Management Program, reducing hardware and licensing costs by 25%.

• Instituted the creation of IT specific finance reporting, improving the accuracy of ROI analysis.

• Renegotiated Microsoft Enterprise Agreement; reducing annual Microsoft licensing costs 20%.

• Led company-wide process re-engineering projects, resulting in immediate improvement to bottom-line revenue.

Pre-Marketing Manager Jan. 2004-Jan 2005

Ocwen Federal Bank Orlando, Florida

Ocwen Financial Corporation is a leading business process outsourcing provider to the financial services industry, specializing in loan servicing, mortgage fulfillment and receivables management services. Led a group of Pre-Marketing Analysts in the location and preparing for sell of Department of Veterans’ Affairs Real Estate Owned (REO) properties; member of original operations management team responsible for establishing all departmental processes and procedures.

• Led the successful processing of REO properties value in excess of $250 million.

• Created new and streamlined existing procedures in support of strict Service Level Agreements (SLA).

• Won recognition as the only Manager to achieve 100% compliance with SLA’s.

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• Interfaced directly with local officials across the U.S. in attempts to preserve REO properties for market.

Director of Information Systems /Information Officer 2000-2003

Navy and Marine Corps Intelligence Training Center Virginia Beach, Virginia

Joint military training facility responsible for providing entry and advanced level military intelligence training. Led a staff responsible for the design, implementation, training and support of all organizational IT assets and network environment, including Microsoft and Unix platforms. Responsible for all I.T. and Information Assurance related policies and procedures.

• Proactive strategic planner, responsible for the overall direction of the Information Technology Department.

• Program Administrator of contract with General Dynamics and Titan Systems for support of tactical systems.

• Successful strategic project manager and change manager during migration to enterprise wide intranet service.

• Developed successful Virtual Education product utilizing the Blackboard Learning System.

• Directed policy changes resulting in a 50% reduction in network failures.

• Directed technology up-grades that improved network performance by a factor of 10.

• Laid ground work for organizational Knowledge Management initiative.

Director of Information System Support Operations 1996-2000

9th Communication Battalion Camp Pendleton, California

Military unit responsible for providing I.T. and telecommunication support for Middle and Far East operations. Led a multicultural staff of over 160 information technology professionals. Responsible for the operational direction of departments representing all aspects of information technology and telecommunications.

• Successful strategic planner; developing I.T. systems and procedures supporting global operations.

• Responsible for overall design, implementation and support of organizational I.T. enterprise architecture.

• Reviewed operational requirements and developed IT solutions for each unique technology requirement.

• Identified potential technology capability gaps, and developed solutions using government-off-the-shelf and commercial-off-the-shelf products and services.

• Analyzed operational procedures: reduced average mean-time-to-repair by 30%.

• Created and managed an internal auditing program tasked with oversight of all operational support programs.

• Built and led teams of IT Professionals supporting situational unique global information networks.

Education, Credentials & Affiliations

Master of Business Administration: Major Concentration: Information Systems

Old Dominion University, Norfolk, VA Minor Concentration: Finance

Graduated in Dec. 2002 GPA 3.51

Certified Federal Chief Information Officer: Completed May 2008

Carnegie Mellon University, Pittsburg, PA

Executive Leadership Program - Duke University, Fuqua School of Business Executive Education - 2006

Society of Information Management

Quality Improvement Training and Education

CompTIA Network + - 2009

ITIL v3 Familiarization - 2008

Six Sigma - 2004

TQM Managing Methods of Quality – 1998

TQM Group Facilitator – 1997

TQM Process Re-engineering - 1997

http://www.linkedin.com/in/frankelmore

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