Customer Service Manager

James (Jim) Hanson

P. O. Box ***

Oneonta, New York 13820

Objective: Actively seeking to perform a home job where my time and income come together as I learn to sell your products. become

Summary of Qualifications:

Bernie Bus Service 05/2010 – 01/31/12 (Oneonta School District) New York Bus Monitor Providing support for disabled children, handling wheelchairs, lifts, lifting students, solving problems and monitoring behaviors.

Arc Otsego, 01/2001 – 1/8/2010 Oneonta, New York Vocational Counselor

Managed a case load of disabled adults, developed work and life plans in consideration of there wants, needs, and desires. Meeting and advocating for the clients as part of a team concept for over 9 years. Also reviewing with the client the progress or lack of it that is being made on these plans with the help of supervisors and other key staff. Assisted with the health needs and safety concerns of the clients in fulfillment of there plans and goals in a vocational work shop setting. Also I have the ability to execute a number of projects simultaneously.

Wal-Mart 08/00 - 01/01 Oneonta, New York (Temporary Christmas Employment) Worked in many different departments stocking merchandise and providing customer service to customers. Also a Cashier within a department and in the front of the store, door greeter and department change over from lawn and garden to Santa and the Christmas shop.

Oneonta Public Transport 05/00 - 08/00 Oneonta, New York Part Time City Bus Driver Drove assigned routs and special events. Customer assistance, rider comforts.

Ampco System Parking 02/98 - 02/00 Seattle, Washington. Acting Garage Manager. As acting manager I was involved in all aspects of parking Garage Management including billing, collections, cashier, and customer service at various locations.

Education:

Saint Luke Evangelical School of Biblical Studies August 1, 1998. Honorary PhD.

Freelandia Bible College and Seminary April 1, 1998 Masters of Ministerial Theology

Liberty University January 23, 1995 Bachelor of Science Degree

Computer Skills:

Daily use of the internet, Microsoft Work and Excel, and the use of several web browsers to locate data and information.

References available upon request:

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