Office Receptionist

Charles Eric Struwe

*** ********* *******, ** *****

(H) 972-***-**** © 214-***-**** *******@*****.***

Core Competencies

Accountability - Customer Service – Sensitivity – Integrity - Teamwork - Commitment

Education:

Richland Community College, Dallas, TX 75243

June 1998 – August 2001

Associate of Arts Degree

University of North Texas, Denton, TX 76203

August 2001 – December 2004

Bachelor of Arts

Hospitality Management Major

Business Minor

Work Experience

Holiday Inn Express & Suites, Desoto, TX 75115

June 2011 – October 2011

Night Auditor/Night Manager

• Checked in late arrivals and checked out early departures

• Responded to all customer needs, complaints and requests in a timely manner

• Reconciled credit card settlements through Protobase

• Provided information about hotel and area attractions and businesses to customers

• Responsible for handling petty cash throughout the shift and ensuring a balanced drawer

• Inventoried and stocked food mart items

• Drafted bills and levied expense charges per the services requested

• Completed the nightly audit through Opera

Crowne Plaza Market Center, Dallas, TX 75247

August 2007 – February 2011

Night Auditor/Night Manager

• Provided efficient, hospitable and friendly check in and out services

• Promptly answered the phone with a clear and concise voice

• Created, updated and canceled reservations

• Ran night audit

• Responsible for handling petty cash throughout the shift and ensuring a balanced bank

• Verified credit cards for authorization

• Posted charges to guest room and accounts through the computer

• Provided information about hotel and area attractions and businesses

• Communicated with security and housekeeping about guest concerns and requests

Bradfield Recreation Center, Garland, TX 75040

September 2002 – September 2007

Recreation Aide

• Registered individuals for offered classes

• Communicated with potential clients of classes over the phone and in person about what classes the recreation center had to offer

• Handled cash and credit card transactions

• Provided supervision to ensure that the gym rules were followed

Holiday Inn Select, Richardson, TX 75080

December 2006 – June 2007

Front Desk Agent/Relief Night Auditor/Night Manager

• Ran night audit

• Created, updated and canceled reservations

• Responsible for handling petty cash throughout the shift and ensuring a balanced drawer

• Provided information about hotel and area attractions and businesses

• Checked in late arrivals and early departures

Stoneleigh Hotel, Dallas, TX 76201

March 2005 – November 2006

Night Auditor/Night Manager

• Run night audit

• Create, update and cancel reservations

• Check in late arrivals and early departures

• Responsible for handling petty cash throughout the shift and ensuring a balanced drawer

• Communicate with security about guest concerns and housekeeping requests

Verde Catering and Avesta Restaurant, Denton, TX 76203

August 2004 – December 2004

Student Intern

• Assisted coworkers with setting up banquet rooms for organized events

• Served each guest politely and sufficiently

• Assisted with breaking down everything and ensuring things were properly stored

Audubon Recreation Center, Garland, TX 75043

August 1999 – September 2002

Recreation Aide

• Registered individuals for offered classes

• Answered the phone and provide information about recreation center and classes

• Handled cash and credit card transactions

• Ensured building was clean before closing

IT Training

• MS Office: Windows, Microsoft Word, PowerPoint ,and Excel

• Micros-Fidelio and Micros-Opera

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