Customer Service Manager

SEAN T BROWN **** Watermill Dr. Orange Park, FL **073

oqnhfx@r.postjobfree.com • Cellular 904-***-****

Objective

To obtain a position where my technical skills and knowledge can be utilized to benefit and profit the company

in which I am employed.

Profile

As a former field service specialist and service manager, I have extensive experience Installing, troubleshooting and repairing electrical and electronic systems and equipment in field service appications,including digital and analog switching, power supply, control circuit boards in many different circuit layouts, this equipment involved retail electronic merchandising and commercial energy monitoring and management equipment, I have extensive travel throughout the U.S. And Puerto Rico.

Areas of Expertise

* Installing new electronic and electrical equipment.

* Troubleshooting and repair of various manufacture specific electronic systems.

* Successfully managed 10 Field Specialist in daily activities.

* All aspects of recruiting, hiring and training new employees.

* Building a topnotch service team from ground floor.

* Providing excellent customer service in a retail environment.

* Extensive field service experience with 80% overnight travel.

Experience

Elutions Inc. - Tampa, FL 2007 to 2012

Field Service Specialist

Performed installation, configuration and commissioning of energy monitoring equipment, configuration involved

setup of IP, Sub Netmask and Gateway addresses, set stand alone meters to properly calculate energy consumption,

confirm tempature and current readings with hand held meters and place offsets to correct equipment reading errors.

Equipment installation included, mounting contractor panels, running conduit, pulling all wire, thnn 600v and class 2 low voltage wire, properly ending cat 6 cable, throughout numerous story buildings

Alliance Automart Inc, Macclenny,FL 2005 to 2007

President & Owner

As company owner, my responsibilities included all aspects of business operations

Pertaining to operating a used car dealership, from office management, purchasing, sales,

repairs and reconditioning of inventory.

Serv Mart Inc, Plano, TX 1991 to 2004

Regional Service Manager

As Regional Service Manager, Duties include recruiting, hiring, training, disciplinary

action, daily reporting, payroll reporting, customer service calls, technical support

for Specialist and Field Service.

Numerous years of recruiting, allowed me to build a first class group of Specialist, with very low employee turnover in the region, when compared to other regions in the company.

Hundreds of hours of troubleshooting experience, that has allowed me to talk Specialist through almost any technical problem that arises.

Flawless record for troubleshooting equipment problems, either the problem is repaired on the same visit or the problem has been properly diagnosed and parts placed on order.

SEAN T BROWN 2641 Watermill Dr Orange Park, FL 32073

oqnhfx@r.postjobfree.com • Cellular 904-***-****

Serv Mart Inc, Plano, TX 1986 to 1991

Field Specialist

As a Field Service Specialist, duties included visiting approximately 110 store locations

in Florida and Georgia and performing update of equipment, proper display electronic

function and customer care.

As a Field Service Specialist, Maintained all electronic equipment at 100% functions, while performing product updates.As a very detail oriented person, I am able to spot all problems, major and minor that could potentially shutdown the electronics of the fixtures.

Have gained extensive travel experience throughout the Southeast, with approximately 50K miles driven annually.

American Technical Ceramics, Jacksonville, FL 1985 to 1986

Lab Process Technician

As a Lab Process Technician, Took part in Research and Development projects that

involved Development of electronic parts for the Department of Defense

Education

Florida Technical College, Jacksonville, FL 1985

900 Hours / Diploma - Electronics Computer Technology

AC/DC Electronics, Semiconductor devices, Circuits, Circuit trouble shooting,

Digital techniques, Microprocessor Theory and Microprocessor Interfacing.

Florida Junior College, Jacksonville, FL 1983

H.S., General Studies

Graduated with High School Diploma in General Studies.

Technical Skills

Technical Skills

Use of an Oscilloscope, Multi-meters, Curve tracer, Temperature meters, Temperature graphs, Capacitance meters and IR meter, Configuration of manufacture specific equipment through USB and ethernet ports, placing ends on cat 5 cable and testing,

Additional Skills

Extensive travel experience throughout US and Puerto Rico.

Proficient in MS Office, Excel and Word.

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