Medical Assistant Customer Service

NAFEESAH A. ANSARI

**** ******** ***** *** * Cincinnati, Ohio 45239

(Home) 513- 473-5743 (Local) 770-***-****

(Email) **********@*****.***

OBJECTIVE

To work in an environment that will provide me with the opportunity to grow and develop my skills in the medical field, and have the opportunity to enhance patient care and customer service.

SKILLS (COMPUTER SOFTWARE)

Typing 50 wpm, Microsoft Word, PowerPoint, Excel, EMR, NextGen Chart Abstraction, E-prescribing, i2i Tracks Training, Misys/Tiger, IDX, Muse,ICD-9, CPT, Urinalysis, Medical terminology, Phlebotomy, OSHA and HIPPA Regulations,Wombat, Immunizations,and volunteers at health fairs often.

PROFESSIONAL EXPERIENCE

August 2009-Present

Neighborhood Healthcare Inc./fqhc

Cincinnati, Ohio 45206

513-***-**** ext. 308

Supervisor: Felecia Betts

Position: Medical Assistant, Referral Coordinator

Duties: Medical Assistant in Clinic. Triage patients (e.g. blood pressure, vitals, weight), injections, ppd readings, call in prescriptions, answer phone, appointment scheduling, pull charts, give reports to physician follow up. Process all referrals for Adults, Peds, and Ob-Gyn . Cross trained in registration area, helping to check in patients, checking and verifying insurance information, and precerts. Responsible for making sure patients have financial assistance, and that they go to their appts, or any testing ordered by the physicians. Fill in for Triage nurse/site manager when needed.

January 2007- August 2008

Northside Hospital

1000 Johnson Ferry Road

Atlanta, Georgia 30342

Supervisor: Janet Jones

Position: Radiology Reading Room Assistant

Duties: Process orders for scheduled mammograms, cyst aspirations, and bone densitometry procedures. Scanned documents into IDX, faxed all schedules to departments, answered phones, distributed x-ray films and orders to physicians, and made courtesy phone calls to patients as a reminder to bring in orders for scheduled appointments.

Position: Secretary I in Employee Health

Duties: Worked at the front desk scheduling appointments. Answered phones and filed medical records. Processed drug screens, ID photos for new employee badges and helped with checking PPD results.

October 2005- November 2006

Saint Joseph’s Hospital

Peachtree Dunwoody Road

Atlanta, Georgia 30342

Supervisor: Tracy Reshard

Position: EKG Technician

Duties: Performing 12 lead electrocardiograms on patients. As needed used 3 lead holter monitors, rhythm strips, and bio-z impedance tests. Entered patient EKG orders into IDX and MUSE. Carried beeper responding to stat and routine calls.

September 2002-January 2003

Cincinnati Bell

West. 7th Street

Cincinnati, Ohio 45210

Position: Telephone Operator

Duties: Worked in call center environment receiving inbound calls from Cincinnati Bell customers requesting telephone numbers for businesses and residential homes.

EDUCATION

Sanford Brown Institute

Atlanta, Georgia

05/2004-09/2005

Medical Assistant diploma

*GPA: 3.54

Wheeler High School

Holt Road

Marietta, Georgia

EXTERNSHIP

Atlanta Cardiology

Peachtree Dunwoody Road

Atlanta, Georgia

Position: Medical Assistant -Performed vitals, electrocardiograms, phlebotomy, processed lab work, stocked supplies, answered busy phone lines. Interacted with physicians, office staff, visitors and patients.

REFERENCES GIVEN UPON REQUEST

Contact this candidate