Customer Service Administrative Assistant

KARLA GONZALEZ

**** **** **. **** ******, IL ****6 708-***-**** ********.***@*****.***

SUMMARY OF QUALIFICATIONS

• Bilingual-English & Spanish

• Filing & Data Entry

• Telephone Reception

• 10 years Customer Service Experience

• 50 wpm typing speed

• Copy, Scanning and Fax Machine Experience

• Sales Experience

• Scheduling Visits and Appointments

• EPX Citrix Payment Service

• Quickbooks

• Microsoft: Word, Excel PowerPoint, and Outlook

• Adobe Illustrator CS4

• Adobe Photoshop CS4

• Adobe In Design CS4

• Constant Contact Template

Program Designer Program

EDUCATION

International Academy of Design & Technology –Chicago, IL

BACHELOR OF FINE ARTS IN INTERIOR DESIGN, 2009

Council for Interior Design Accreditation (Formerly FIDER)

WORK EXPERIENCE

SANFORD-BROWN COLLEGE November 2010-Present Tinley Park, IL

Receptionist/Administrative Assistant

• Greet, welcome visitors and provide them with the proper direction of their destination

• Answer incoming calls and route the calls to the staff person, voicemail or take messages

• Assist with data entry and administrative duties for 11 admissions staff and over 15 faculty members

• Manage mail, schedule fed ex pick ups and deliveries and fax documents

• Maintain and organize Interview Rooms with proper documentation

• Provide hourly and daily appointment and enrollment updates to Director of Admissions via Microsoft Outlook

and Excel

• Provide a daily updated appointment schedule for the admissions department via their Outlook calendars

• Create and maintain file documentation for current and past students

• Provide support with Admissions and Campus events

• Process enrollments for new students and maintain enrollment records

CHARLIE’S MUSIC June1999-November 2010 Blue Island, IL

Sales Representative

• Assisted customers with merchandise selection by phone and in person

• Designed window displays and maintain organization of store

• Process customer’s merchandise selections

• Designed business advertisements for promotions within the store

• Maintained inventory of merchandise selection

STARK CARPET September 2009-December 2009 Chicago, IL

Intern: Sales Consultant Assistant/Sample Librarian

• Assisted designers in fabric and wall covering departments with their fabric memos and selections

• Shelved and stocked new products and organized/filed samples

• Assisted designers with pricing of products and shipments

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