Customer Service Sales
Resume:
Amanda E. Sanchez.
Summary
• I have over five years combined experience in Customer Service
• I have one year experience in a professional office setting and over two years experience training and supervising others
• I have exceptional organizational skills and posses the desire to complete tasks in a timely and efficient manner
• I am a friendly person that works well with others as well as independently
• I am able to maintain a professional appearance and know proper office etiquette when dealing with staff and the general public
Accomplishments
• In an 2010 audit of my work as a data entry clerk, performed by the internal auditor of New Mexico Military Institute, it was determined that out of nearly 13,900 entries in the Fall of 2009, there were only minute discrepancies and every entry was accounted for
Skills:
• I have extreme accuracy in 10 key and general keyboard entry
• Previous jobs required use of Microsoft Office on a daily basis and I have general knowledge of Power Campus software
• I have experience operating fax machines, copiers, scanners, printers and multi- line
IP telephones
• I am able to multitask and find it is pertinent to prioritize all tasks and complete them to the best of my ability
Education:
Goddard High School
• I recieved my high school diploma in 2005
Eastern New Mexico University-Roswell
• I have currently completed 25 hours majoring in University Studies
Employment History:
08/2010-Present Allstate Insurance 12238 Silicon Drive San Antonio, TX 78249
At Allstate Insurance I have been given the opportunity to better define my own expectations of customer service. As a licensed insurance agent I am able to provide unremarkable customer service while making sure that all of the clients needs are met. On any given day I service an average of twenty policies ranging from billing questions and issues to customer retention efforts. I have made it my own personal goal to try to find a reslolution for the customer so that they can have a great customer experience.
07/2009- 07/20010 New Mexico Military Institute 101 W College Roswell, NM 88201
As the Data Entry Clerk I reported to the Commandant of Cadets and the Deputy Commandant of Operations. My main duties were to enter and/or remove disciplinary actions into cadet's records, enter status and furlough dates for cadets that have been approved, maintain organized files of all data requests, print out daily as well as weekly reports that correlate directly to the data that is entered. I also answered phones, filed, typed up letters as well as talking points for staff call meetings, assisted cadets, parents and other campus departments with any questions or request they may have had, as well as assisting the Commandant's Executive Secretary and Special Projects Analyst with any tasks they may have had.
07/2007-07/2009 Anchor Blue Retail Group 4501 N Main Roswell, NM 88201
Working as the Lead Sales Associate, I was given the responsibilities of opening and closing the store on scheduled shifts, counting down registers after shifts, counting and dropping off deposits, making change orders, assisting customers, checking out customers, supervising and training sales associates on proper protocol, and checking in and merchandising stock on a daily basis.
08/2004-07/2007 Coach House Gifts 4501 N Main Roswell, NM 88201
My shift duties as a Senior Sales Associate included assisting customers, ringing customers up on the register, counting down drawers at the end of shifts, checking in and back-stocking freight, organizing the stock room, dusting and rearranging merchandise, actively participating in annual inventory scans, and contacting various other stores within the company to locate products for customers.
Conclusion:
I believe that my hard work, organization and persistence aide my abilities to work in a fast paced office environment. I aim to please, not only others around me, but myself as well. I am a quick and motivated learner that enjoys the office environment setting and believe that I would be a great asset to any organization or company that sees in me what I see in myself.
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