Customer Service Representative

**** **** ***** *** **** Duluth, GA. *****•770-***-****•******.******.**@*****.***

Erica Sherie Fields

Objective

To be a part of a team where I can further my customer service skills.

Qualifications

• Six years of Customer Service experience via call center

• Strong organizational skills

• Able to multi-task

• Excellent communication skills

• MS Windows proficient

• Strong Client Relations

• Credit Cards processing through oracle

Feb. 2006-Present

DS Waters of America, Inc Flowery Branch, GA

Customer Service Representative

• Answer incoming calls with the purpose of selling and arranging the delivery of water and other products

• Acquire and continually update knowledge of products, computer and reference materials available

• Process orders; Handle billing inquiries through Oracle or MSI

• Answer associate questions effectively; Project a friendly and helpful image

• Attend all company and departmental meetings at the scheduled time as well as trainings

• Special Projects as acquired

• Effectively handle collections calls

• Effectively handle National and Key Accounts

• Responsible for maintaining a high level of customer service through monthly monitors.

Oct. 2005-Dec. 2005 Kohl’s Gainesville, GA

Point of Sale

• Processed orders from customers

• Collect payment from customers via credit card and cash

• Responsible for balancing register at the end of each shift

Education

East Hall High School 2000-2004 Obtain GED

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