Naima Spencer

**** ******** ** *** ***

Columbia, MD 21044

Phone: 610-***-****

Email: oqegz8@r.postjobfree.com

US Citizen

CLEARANCE: Current, Active Secret

PROFESSIONAL PROFILE:

PROGRAM MANAGEMENT SPECIALIST with over 10 years of progressive experience providing analysis, strategic planning, program and project management to government and public sector organizations. Expertise in strategic and tactical planning, program and management analysis and resource analysis/optimization. Solid record of performance managing analytical studies, key initiatives and high-profile performance improvement projects. Technical expert and analyst on complex program issues. Very strong critical thinking, problem solving, research and liaison skills. Recognized for outstanding communication skills, flexibility, and leadership abilities. MBA and BA in Economics and International Business.

Fluent in Arabic, French and English.

Work as a translator and interpreter for the Department of Defense. Work closely with DoD lawyers to interpret and monitor conversations for classified inmate trials at the Federal Court level.

Work as a translator and interpreter for the Department of Justice. Translate Classified documents and audio conversations from Arabic and French to English.

2009 - Present, PROGRAM MANAGEMENT SPECIALIST, URS, Federal Services, Washington, DC

• DIRECT SENIOR LEVEL ADMINISTRATIVE AFFAIRS: High profile, executive level position supporting the Program Management Office. Provide expert support, analysis and advice on complex and sensitive programmatic and administrative issues. Independently plan and lead special research and management projects.

• PLAN AND EXECUTE WIDE RANGE OF ADMINISTRATIVE ACTIVITIES to ensure the optimal effectiveness of the organization. This includes, but is not limited to, managing extensive travel arrangements and scheduling a hectic calendar. Also generate reports; prepare presentation materials; develop, edit and track approval of acquisition documents; and draft internal and external communications

• COORDINATE KEY DOCUMENTS AND REPORTS: Develop, edit and track approval of acquisition documents for milestone decisions. Review and comment on Contract Data Requirement Lists and other documents forwarded by Program Office. Coordinate/compile Program Management Weekly Report.

• PROGRAMMATIC RESEARCH AND ANALYSIS: Research and analyze program requirements, policies and operational issues. Implement process improvements within delegated authority.

• DEVELOP AND FOSTER EFFECTIVE WORKING RELATIONSHIPS: Assist in conducting meetings with other consultants, relevant team members, subject matter experts and industry professionals.

• ORAL, WRITTEN AND INTERPERSONAL COMMUNICATION: Interact with customers and other government contractors and anticipate ways to improve processes and address current needs without supervision.

2008 - 2009, ANALYST, Octagon Research Solutions, Inc., Wayne, PA

• PROVIDED EXPERT ANALYSIS, SUPPORT AND RECOMMENDATIONS on complex and sensitive programmatic and administrative issues for a leading company providing regulatory services to the life sciences industry.

• EXPERT QUALITY ASSURANCE: Reviewed all documents to ensure quality, accuracy and consistency. Ensured that documents submitted were accurate and properly reflected costs and contained appropriate language consistent with the project parameters/specifications.

• COMPILED DATA TO DEVELOP REPORTS for various audiences. Provided translation of complex, highly technical concepts into simple, plain language. Developed talking points, summaries, reports, data analyses, project timelines and schedules, briefing packages, and correspondence to present to senior level management.

• FINANCIAL ANALYSIS: Conducted program reviews to support budget planning. Performed complex quantitative/qualitative analyses of budgets using data extracted from multiple reports.

• ASSISTED AND PARTICIPATED IN PROPOSAL DEVELOPMENT AND DOCUMENTATION: Generated a schedule for each proposal and action items for the Request for Proposals (RFP) Team. Coordinated and participated in proposal meetings and strategic planning conferences.

• DEVELOPED AND MAINTAINED PROFESSIONAL WORKING RELATIONSHIPS: Proactively built and established key relationships and liaised effectively with senior management, staff and other Departments.

2007- 02/2008, PROJECT SPECIALIST, United Biosource Corporation, Wayne, PA

• PROJECT LEAD DEVELOPING INTERNAL AND EXTERNAL COMMUNICATION TOOLS for a global pharmaceutical services organization assisting life sciences companies gather and analyze evidence to develop and commercialize medical products.

• MONITORED AND TRACKED ACTIVITIES for each assigned study throughout the duration of all projects. Prepared rater experience surveys, response sheets, data spreadsheets and other documents required for rater management projects.

• EXPERT STATISTICAL ANALYSIS: Performed statistical analysis (e.g., AVERAGE, STDEV and MODE) and collaborated with clinical team to generate performance reports.

• STREAMLINED EFFECTIVE DOCUMENTATION AND REPORT GENERATION: Communicated site status to internal team and client sponsor. Provided weekly status reports documenting project activities, planned steps and issues. Developed study-specific web pages for electronic data collection and report generation.

2003 - 2006, CONTRACT SPECIALIST, Life Sciences of Washington, Inc., Philadelphia, PA

• CONTRACT MANAGEMENT: Use technical expertise to assist organizations in documenting the funding process in accordance with contract guidelines and criteria. Reviewed contracts for completeness and accuracy. Monitored and reported project status to funding organizations. Work closely with suppliers to track, expedite and improve on-time delivery and price performance.

• ADVISED MANAGEMENT AND PROVIDED REPORTS to funding organizations regarding the research process, project activities, planned steps and all issues. Kept abreast of project activity, clinical studies and other relevant information. Advised management of any issues that could negatively affect company strategic objectives. Acted as a liaison between the organization and funding entities.

• COORDINATED AND REPORTED results sections of final reports for sponsors. Partnered with research teams to ensure accurate and comprehensive reports. Consolidated and analyzed statistical data utilizing metrics to develop reports for clients and management.

• WRITTEN AND ORAL COMMUNICATION: Prepared and proofread correspondence, memos and reports for management. Processed wide variety of data and information and compiled into various types of reports. Routinely contacted funding entities and researchers and communicated effectively and efficiently to meet company goals and objectives.

• DEVELOPED AND MAINTAINED EFFECTIVE RELATIONSHIPS with internal colleagues and external entities to deliver streamlined services. Established and maintained supportive working relationships with others in a team environment.

1999 - 2002, SALES EXECUTIVE, Hi-Tech Communications, Inc., Philadelphia, PA

• PROJECT MANAGER: Controlled and managed a territory of 200+ corporate and federal accounts. Planned and implemented strategic initiatives with clients in the federal and private sectors. Identified and met client strategic objectives and organizational goals, partnering with them to exceed performance goals through implementation of short and long term projects.

• BUSINESS DEVELOPMENT: Developed new business through prospecting, cold calling, referrals, telemarketing, trade shows, corporate mailings and networking. Prepared proposals, negotiated deals, closed sales and developed contracts. Generated new sales, renewed existing clients and coached new sales consultants to generated leads and communicated with prospects.

• CUSTOMER SERVICE: Collaborated with technicians to demonstrate equipment and make presentations to key decision makers. Implemented strategies to facilitate customer requirements. Anticipated and responded to customer needs, maintained flexibility and professional attitude even under extreme pressure. Consistently exceeded customer expectations and developed long term relationships for meeting future customer needs. Coordinated delivery schedules and conducted product training.

10/1996 - 10/1998, INTERNATIONAL FINANCIAL BANKER, CIH Bank, Casablanca, Morocco

• PROGRAM MANAGER: Supervised the day-to-day operations of a multi-million dollar international banking department. Managed over 10 employees, created work schedules, trained and disciplined subordinates. Oversaw international transactions with overseas companies and reconciled banking transactions.

• ANALYZED WORKLOAD to facilitate staffing needs through recruiting, training, coaching, and developing staff to achieve desired financial objectives. Monitored performance and developed incentive programs and staff recognitions.

• IMPLEMENTED STRATEGIC INITIATIVES: Performed business risk analyses that led to the development and implementation of new business strategies. Balanced competing demands of operations with results. Created and tracked performance measures.

• ADVISED SENIOR LEVEL MANAGERS on solving critical business challenges. Consulted with management on alternative techniques, program structure and program control mechanisms. Recommended organizational change management strategies by developing reports, creating business models for the future, and developing successful marketing campaigns.

• ADVISED CLIENTS UTILIZING EXCEPTIONAL CUSTOMER SERVICE: Conducted client interviews to determine needs, objectives and financial resources. Recommended appropriate options in line with client needs. Processed applications for loan qualifications.

EDUCATION

MASTERS IN BUSINESS ADMINISTRATION, 2008, Biotechnology and Health Industry Management, Pennsylvania State University, Malvern, PA.

BACHELOR OF ARTS, 1996, Economics and International Business. University Hassan II, Casablanca, Morocco.

PROFESSIONAL TRAINING / CERTIFICATIONS:

+ Lean Six Sigma Green Belt Certification, 2008

DEFENSE ACQUISITION UNIVERSITY COURSES:

+ Introduction to Earned Value Management (CLB016), 2008

+ Performance Based Payments Overview (CLC026), 2008

+ Six Sigma Concepts and Processes (CLE008), 2008

+ Lean Six Sigma for Manufacturing (CLE007), 2008

+ Planning, Programming, Budgeting, and Execution (PPBE) and Budget Exhibits (CLB009), 2008

+ Introduction to Lean Enterprise Concepts (CLE004), 2008

+ Contracting Overview (CLM024), 2008

+ Contracting for the Rest of Us (CLC011), 2008

+ Cost Analysis (CLB007), 2008

LANGUAGES:

+ Fluent in Arabic, French and English.

COMPUTER SKILLS: Word, Excel, Access, PowerPoint, Visio and Project

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