Project Manager
Resume:
CHRISTOPHER GRACE
** **** **** *******, ************* 01730
********@*******.***
QUALIFICATIONS PROFILE
Technically sophisticated, seasoned, and results-driven IT executive powered with broad-based experience in Project Management, Enterprise System Implementation, Business Analysis, and Finance. Exemplify keen expertise in all facets of project life-cycle development as well as in delivering simultaneous, large-scale projects within quality, budget, and time constraints. Demonstrate stellar reputation in creating and implementing unique strategies to optimize efficiency and improve operational process while significantly reducing cost and achieving multi-million savings. Hands-on manager with superior record of success in leading, training, and coordinating technical teams to enhance team morale and provide innovative business solutions. Possess a keen eye for detail with proven effectiveness to multitask in fiercely competitive and multi-platform environment.
AREAS OF EXPERTISE
- Project Management and Operations
- System Administration and Development
- Technical Support and Troubleshooting
- Continuous Process and Performance Improvement
- Leadership, Training, and Team Building
- Budget Implementation and Cost Control
- Time Management and Prioritization
- Outstanding Clients and Vendors Relations
- Superior Interpersonal and Presentation Skills
- Problem Resolution and Decision Making
- Organized with Strong Analytical Abilities
- Articulate Oral and Written Communication
EMPLOYMENT HISTORY
BANK OF AMERICA ~ BOSTON, MA: 2002–2009
Senior Project Manager 2006–2009
Directed and coordinated daily operational aspects of high-level financial and IT projects that overlapped multiple divisions. Administered corporate-wide Policy and Operating Procedure System (POPS) to ensure compliance with federal regulations, SEC and FINRA. Worked collaboratively with executive leaders and senior managers to develop project requirements, solutions, alternative future-state approaches, budget parameters, and input updates in ECMS and SharePoint. Evaluated the business process, mapped out their process, and conducted risk assessments to develop action plans that remediate deficiencies found. Interacted with corporate legal counsel, as appropriate, to rectify issues concerning regulatory matters.
Notable Accomplishments:
- Obtained the Six Sigma Black Belt by leading six legal counsel Green Belt candidates on a DFSS Fund Prospectus Harmonization project to develop a process of generating and updating fund documents electronically by the Legal Support Team consisting of legal product managers
- Cost-effectively achieved a $2M annualized cost savings by transforming the manual process into a completely electronic process
- Spearheaded a project team responsible for reinstituting revenue sharing payments for Banc of America Investments from advisors and distributors of mutual funds which significantly results to $20M new revenue for the organization
- Demonstrated keen expertise in Six Sigma methodologies, including DMAIC, Lean, and DFSS for 40+ initiatives
- Recognized as a proficient technical resource for integrating cross-over accounts from US Trust to Columbia Management as well as in providing technical direction and system architecture for individual initiatives
- Exemplified in-depth knowledge of enterprise-wide requirements along with definition processes and methodologies to analyze information needs as well as business objectives and goals
IT Project Manager 2004–2006
Conferred with software and hardware implementation groups along with other inside technology groups and outside vendors to clarify and improve requirements and solutions. Convened with subject matter experts, developers, and outside vendors to establish technical vision and analyze tradeoffs to meet business needs of the project. Rendered assistance in the development of user training and test scripts to ensure each user was trained on new software and hardware. Conducted quality assurance testing to ensure test plans and enhancements were executed and delivered under time constraints; encoded updates into ECMS.
Notable Accomplishments:
- Initiated the development of summary project plans, cost benefit analysis, and business rationale for on-time completion of each project
- Honored for demonstrating exemplary performance in leading a Six Sigma Green belt certification project that accumulated a $2.6M annual savings; nominated for Best of Six Sigma
- Served as the liaison between the business unit and the technology teams helping to serve as the conduit between the customer and the development team
- Instrumental in translating business needs into functional business requirements to ensure technology initiative conforms to requirement and provide a competitive advantage to the organization
Manager / Systems Administrator 2002–2004
Displayed unsurpassed leadership and expertise for a wide variety of business applications, along with client/server and relational database design utilizing Oracle and MS-SQL Server. Provided expert oversight and guidance to a staff of eight to develop their competencies and achieve maximum performance level toward fulfillment of corporate goals and objectives. Carried out all phases of system backup maintenance and optimization as well as system load balancing. Utilized Crystal Reports in designing and implementing reports for Monitoring / Auditing Department database.
Notable Accomplishments:
- Coordinated 200+ contractors at 85+ locations across the country and provided technical support to 200+ users, encompassing re-imaging of PCs, laptops, software installs, upgrades, drive mapping and firewall troubleshooting
- Primarily held responsible for creating password accounts including e-mail through Active Directory, encryption, licensing and configuration of a corporate-wide AFIS system
- Developed, documented, and tested disaster recovery plans and implemented security measures in order to protect data, software, and hardware
THE CENTER FOR MENTAL HEALTH ~ LEXINGTON, MA
Supported Housing Manager 1997–2002
Supervised all facets of the daily clinical operations of a 68-client psychiatric residential program. Effectively led 15 counselors and oversaw staffing duties such as interviewing prospective job candidates
Notable Accomplishments:
- Played an integral part in the development of a networked computer system, which was used to send confidential records from one department to another
- Pivotal in the development and maintenance of treatment plans for each client
EDUCATION
MASTER OF BUSINESS ADMINISTRATION
Dual Specialization in Finance and High Technology
- Northeastern University, Boston, MA: Expected Graduation: Jan 2010
BACHELOR OF ARTS IN PSYCHOLOGY AND POLITICAL SCIENCE
- Boston College, Chestnut Hill, MA: 1989–1994
PROFESSIONAL TRAINING & CERTIFICATIONS
Six Sigma Black Belt: 2008 | Six Sigma Green Belt: 2006
Oracle Database Administrator Certification Program, Clark University, Woburn MA: 2000–2001
TECHNICAL PROFICIENCY
OPERATING SYSTEMS: Windows, Macintosh, UNIX
SOFTWARE: MS Office Suite: Word, Excel, PowerPoint, Access Microsoft Project, Visio, Minitab, Crystal Reports, MicroStrategy, Terminal Services, PC Anywhere, SharePoint
LANGUAGES: SQL, PL/SQL, HTML, XML, JAVA, C++
ACTIVITIES
Toastmasters Member | Eagle Scout | 3rd Degree Black Belt, Martial Arts
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