Customer Service Human Resource
Resume:
OMYANA REGIS
Curriculum Vitae
NAME Omyana Regis
ADDRESS Marisule, Post Office, Bois D’ Orange Gros Islet
TELEPHONE 1-758-***-**** / 518-7942
DATE OF BIRTH 12th April 1981
MARITAL STATUS Single
NATIONALITY St. Lucian
EDUCATION George Charles Secondary School (1992- 1997)
Association of Business Executive (London)
Objective: To obtain a position that will enable me to utilize my strong organizational skills,education background, experience and ability to work as a team player.
Education : Caribbean Examination Council (C.X.C.)
English General General
Chemistry General
Biology General
Food and Nutrition General
Social Studies General
Mathematics General
Business World Agency (Hospitality)
Customer Service
Communication Skills for Business
Food and Beverage
Microsoft Office Suite
Microsoft Excel / Microsoft Words / Microsoft Access
Association of Business Executive (ABE London)
Certificate in Human Resource Management
(January 2005 – June 2006)
Business Communication
Introduction to Business
Managing People
Personnel Administration
Diploma in Human Resource Management
(August 2005 – December (2006)
Communication and Presentation
Organisational Behaviour
Human Assets Management
Human Resource Development
Pursuing an Second Diploma in Human Resource Management
( January 2011-20012)
The Business Enviroment
Organisational Behaviour
Human Resource Manager
Human Resource Development
Pursing an Advance Diploma in Human Resource Management
January (20011-2012)
Corporate Strategy and aplanning
Managing in Organisation
Stretagic Human Resource Management for Business
Managin Organisation Change and Development
Performance and Management Reward
Qulification Summary:
Excellent hands-on experience with over twelve years I customer services, an effective team player who is focus on increasing productivity.
Strong listening skills, interpersonal written and oral communication skills and proficiency in micro office suites.
Has gain extensive academic training in future workforce, recruiting and selection potential employees records also implementing training and development.
Professional Experience:
Customer Service Agent/Guest Relation
Inventory Clerk/Payroll
Enter new employees into computer system
Concierge Agent
Leadership Skills
Staff Management
Traning Skills
Administrative Skills
Employment History
Fastcash (Loan Officer) 2011-Present
o Provide impeccable services to customer by providing them with microloans
o Review loan agreements to ensure that they are complete and accurate according to policy
o Stay abreast of new types of loans and other financial services in order to better meet
clients needs
o Handle customer enquries, complaints and take appropriate action to resolve them
The Landings St.Lucia A Rock Resort ( Spa Concierge/Administrator) 2009-2011
o Responding to emails and faxes
o Scheduling appointments and meetings, preparing payroll and time keeping
o Answer, transfer, and switch telephone calls such as handling correspondence
o Maintain a well organise filing system
o Co-ordinate department day to day activity
Water and Sewage Company Inc. ( Data Clerk ) 2006-2009
o Attending to the public.
o Input new customer’s information into database and update existing customers information
o File all documents
The Body Holiday at Le Sport (Customer Service agent ) 2000-2006
o Attend and book appointments for guest
o Deal with queries and concerns
o Ensure that all services received are up to standards
Caribbees Hotel ( Administrative Assistant ) 1998-2000
o To perform all basic office tasks including drafting correspondences and manning the telephones.
o To prepare daily reports for manager
o Enter all information into Log Books
o Co-ordinate departments by maintaining all Office Supplies
REFRENCES :
Ed Dane Evan
Operational Manager
Coconut BayBeach Resort
Tel: 1-758-***-****/724-5731
Felix Francois
Centre Study Administrator
National Research Development Foundation
Study Centre
Tel. 1(758) 452- 4253
Lenroy Sealy
Hotel Manager F&B
ST George, Grenada
Coyaba Beach Resort
Contact this candidate