avp sales
Resume:
Saravpreet Singh
Tel: (011-******** ~ Mobile: 097******** ~ E-mail: ***************@*******.***
SENIOR MANAGEMENT PROFESSIONAL
Strategy Planning ~ Business Development ~ Profit Centre Operations ~ Process Management
Senior Executive offering over 13 years of strong, decisive executive leadership in well known organisations across Media, Banking and Financial Services Sector. Product Purview: Radio ad sales and events sales,Car-Loans, Two Wheeler-Loans, Credit Cards, Life & General Insurance. Extensive background in complex and challenging environments with proven ability to represent the company with Customers and Business Partners. Strong business acumen with skills to remain on the cutting edge; drive new business through conceptualising strategies, augmenting & streamlining networks. Extensive experience in complex and challenging real time market environments. An accomplished professional who has successfully managed Business Operations as well as achieved year on year growth in business and revenue targets across assignments. Excellent communication and people management skills that have been honed through managing multi skilled teams.
Acting as an escalation gate to resolve critical issues of the team members. Skills in conducting various training sessions for enhancing the performance and quality of service. Deft in customer service operations including conceptualising & implementing short / long term plans; managing teams with focus on excelling business targets & service delivery metrics. The stints with leading organizations in diverse sectors have honed abilities in identifying potential, deconstructing complex situations and further conceiving and implementing streamlined solutions that have led to increased revenues, profitability and overall success. Exceptionally well organised with a track record that demonstrates self motivation, creativity, and initiative to achieve both personal & corporate goals.
AREAS OF EXPERTISE
Managerial
Strategy Planning New Initiatives / Set-ups Business Plans / Models
Operations Strategy Business Expansion Decision Making
Relationship Management Liaison / Coordination Executive Leadership / Recruitment
Business Operations
Profit Centre Operations Business Development Revenue Generation
Market Penetration Competitor Evaluation Business Analysis
Market Research / Expansion Product Strategies Key Account Management
Channel Management New Market Development Marketing Strategies
Branch Operations Brand / Product Promotions / Launches Portfolio Management
Underwriting Customer Service Excellence Training & Development
Process Management
Project Management Process Enhancement Business Excellence
Client Servicing Quality Implementation Service Delivery
Best Practices SOP’s / SLA’s Customer Relationship Management
Management Skills:
Excellence in Analysis and Problem Solving
Sound Judgement and Decision Making Skills
Strong Influencing Skills, persuasive Communicator
Achievement oriented Team Builder
Time Management
Analytical Approach
CAREER HIGHLIGHTS
HT MEDIA LTD (FEVER 104)
Vice President
Responsible for top line for north for the radio business and the events business which involves recruitment, structuring of the team, strategy planning for the business thru various categories by driving strong relationships,servicing,integrations and innovations with the media agencies and clients.
Significant highlights across the tenure with organization include:
• Set up of the sales team across levels to optimal man the territory resulting into highest possible efficiencies.
• Structuring the team as per various categories and geography to ensure the best results
• Set up of the events sales team to sell sponsorships.
• Development of a robust team to handle the new clients business
• Key role in analyzing the industry trends and data crunching to study the patterns of business
• Setting up the Annual operating plans basis the business parameters
• Took up the annual revenue from 21 cr to 31 cr for the year 2010-2011
• Primary challenge entails Sales Focus, Product Knowledge, Resource Management, Training and Development
• Monitoring the overall functioning of processes, identifying the improvement areas
• Taking escalations for resolving critical issues; business issues
• Driving rewards and recognition programs to ensure the universes strives for higher efficiencies
• Tracking the operations with a view to achieve business objectives and ensure top line profitability
BHARTI AXA LIFE INSURANCE COMPANY LTD
Associate Vice President Since Mar 08
Handled a wide array of responsibilities from setting up branches to recruitment of manpower to recruitment of advisors to administration to strategy planning to business development to administration to liasoning with support functions.
Significant highlights across the tenure with the organization include:
Set up of 7 branches across Western UP right from location hunting to finalizing to operating out business centers.
Hiring of 130 managers across these branches, setting up operations to moving into main branches.
Fastest pan India in recruitment of 1000 advisors
Second in target vs. achievement PAN India for the year thus achieving great success in execution of business plans.
Primary challenge entails Sales Focus, Product Knowledge, Resource Management, Training and Development
Headed operations with a view to achieve business objectives and ensure top line profitability.
Formulated Strategic Initiatives and Decision Making along with the Top Management using Business Intelligence with workforce in various concerned/-allied departments.
Managing annual turnover worth 9 crores.
Successfully handled Regional Operations in Western UP and provided end to end business leadership with profit centre responsibility for the region.
Analyzing the financial capabilities of HNI clients for providing them apt investment solutions, ensuring that the solutions provided carry the minimum investment risk.
Preparing Standard Operating Procedures, Manuals to facilitate smooth functioning of process, ensuring conformance to Service Level Agreements.
Successfully training to all Advisors on Product and Selling Skills.
Key role in Data crunching and portfolio analysis to see the behavior of the business.
Driving the Rewards and Recognition initiatives & driving loyalty programs for staff and advisors.
Charting business requirements; coordinate in developing process flows, implementing and transitioning processes in line with internal guidelines.
Monitoring the overall functioning of processes, identifying improvement areas and implementing adequate measures to maximise customer satisfaction level.
Taking escalations for resolving critical issues; ensuring Business Continuity.
Determining training needs of employees; conducting suitable training programs to enhance their operational efficiency leading to increased productivity.
AVIVA INDIA LIFE INSURANCE COMPANY PVT LTD Since Nov’06-Feb’08
Branch Manager - Delhi Region
Steered diverse responsibilities pertaining to Strategy Planning, Business Development, Key Account Management, Relationship Management, Customer Support Operations, Technical Services, Administration across various assignments.
Significant highlights across the tenure with the organisation include:
Key focus is on driving the achievement of goals through executing Business Plans geared towards capitalising on horizontal / vertical business opportunities.
Primary challenge entails Sales Focus, Product Knowledge, Resource Management, Training and Development
Headed operations with a view to achieve business objectives and ensure top line profitability.
Formulated Strategic Initiatives and Decision Making along with the Top Management using Business Intelligence with workforce in various concerned/-allied departments.
Managing annual turnover worth 5 crores.
Successfully handled Regional Operations in Delhi and provided end to end business leadership with profit centre responsibility for the region.
Handling operations for Insurance; monitor the client’s portfolio performance and render sustained advisory services for securing high ROI.
Analysing the financial capabilities of HNI clients for providing them apt investment solutions, ensuring that the solutions provided carry the minimum investment risk.
Preparing Standard Operating Procedures, Manuals to facilitate smooth functioning of process, ensuring conformance to Service Level Agreements.
Handling Branch Operations & recruiting and managing a team of 20 Sales Managers.
Successfully training to all Advisors on Product and Selling Skills.
Key role in Data crunching and portfolio analysis to see the behavior of the business.
Driving the Rewards and Recognition initiatives & driving loyalty programs for staff and advisors.
Charting business requirements; coordinate in developing process flows, implementing and transitioning processes in line with internal guidelines.
Monitoring the overall functioning of processes, identifying improvement areas and implementing adequate measures to maximise customer satisfaction level.
Taking escalations for resolving critical issues; ensuring CTQ Delivery & Business Continuity.
Determining training needs of employees; conducting suitable training programs to enhance their operational efficiency leading to increased productivity.
TATA AIG GEN INSURANCE COMPANY LTD Nov’04 – Oct’06
Profit Centre Head
Conceptualising & implementing long-term strategic business plans in tune with market trend, competitive scenario, macro business opportunities and channel readiness.
Conducting Business Strategy Planning & Analysis for assessment of revenue potential & opportunities so as to tap new business sources to achieve planned targets.
Served as Profit Centre In Charge for Motor and Home Insurance for Punjab.
Managed Loss Ratios below 60%.
Enabled business growth by developing and managing a network of Channel Partners across assigned territories for deeper market penetration & reach.
Guided and trained Partners to accomplish set revenue and business targets.
Implemented business practices and deploying Company strategies and programs to the core.
Successfully handled alternate channels like GE, Kotak Life and identifying and working on cross selling opportunities and working with brokers.
Functioned as Underwriting and Approving Authority for the entire portfolio.
Supervised the overall operations for the Motor and Home Insurance Business lines in the region.
Generated business worth Rs 7.5 Crores.
Significantly increased the business through launch of Tele-calling set up, pioneered the cross sell with TATA AIG LIFE and increased the Agency Force by 100% to ensure business delivery.
ICICI BANK LTD. Aug’00 – Oct’04
Area Manager - Retail Sales
Instrumental in identifying, qualifying and pursuing business opportunities through market surveys and mapping as per targeted plans as well as through lead generation across North Zone.
Created an environment that sustains and encourages high performance; motivate teams in optimising their contribution levels.
Instrumental in Credit Card Business across Punjab, Haryana, Himachal Pradesh & Chandigarh.
Ensured monthly Card Set Up of 6000 Cards which translated into a good chunk of North Volumes with a team of 4 Managers and managing 250 Outsourced Employees.
Achieved growth of 150% over the previous 6 months and managed a penetration level of 70% in Credit Card Sales for the region.
Generated business worth Rs 8 Crores and ensured maximized sales and consistency in volumes for the Auto Loan Business.
Increased customer penetration in assigned territory through proactive geographical expansion to open areas for loans and by building strong brand equity in the channel through fast turnarounds.
Managed and reduced the cost of acquisition through effective Sales Promotion Schemes and organized Events with multiple dealers.
Established Dealership Funding Lines for all manufacturer dealerships, subject to the dealer meeting the requisite norms for DFF.
Worked closely with Credit and Collections Team to ensure portfolio delinquency below 2%.
GE COUNTRYWIDE Jan’00 – Jun’00
Territory Manager - Retail Sales
Spearheaded the business & operations for profitability & growth of Business with a team of personnel.
Analysed business potential, conceptualised & executed strategies to drive sales, augment turnover and achieve desired targets.
Deployed suitable market research tools to gauge market trends & competitor activities, consumer behaviour etc. to gain a competitive edge.
Maintained excellent relations with clients to generate avenues for further business.
Generated business worth Rs 2 Crores.
Led business delivery through Hard-Core Channel Management comprising Dealers and DSAs.
EAGLE POONAWALA INDUSTRY LTD Feb’98 – Dec’99
Engineer - Sales
Managed Sales, Business Development, Channel Management, Operations, Concept Selling/introduction of Product.
Involved in Pricing Strategy for OEM and End User.
Generated business worth Rs 20 Lacs.
Commenced career with Blue Star Ltd. from Aug’96 – Nov’96 as Trainee Engineer
EDUCATION
Master of Business Administration (Finance and Marketing)
GNIM in 1998
B.E (Mechanical)
MIT, Manipal, Karnataka in 1996
PERSONAL VITAE
Date of Birth : 22nd May, 1975
Address : 215, Narmada Apartments, Alaknanda, New Delhi – 19
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