Manager Assistant
Resume:
Alexandria Green
Meford, MA 02155
*******@*******.***
SKILLS PROFILE
Well-rounded background in customer/patient service,
Ophthalmic and optometric assisting, scribing, training, management of ophthalmic/optical offices’, triage, pre-certs, insurance verification, administration, and optical sales/retail.
Thoroughly trained in all aspects of clinical ophthalmic patient care including cataracts, Lasik surgery, glaucoma, dry macular degeneration, diabetes, and general ophthalmology
Experienced in optical measuring, frame styling, refracting with
plus and minus cylinders, diagnostic ophthalmic testing, contact
lens insertion/removal and maintenance and other optical
patient care and service
Types between 45-50 wpm, proficient in Word, Excel, NexGen, Optix, and EPIC.
Additional experience assisting in clinical trials/outcomes to some experimental ophthalmic drops, ReZoom IOL implants and AREDs.
WORK HISTORY Harvard Vanguard Medical Associates, Boston/Medford/Somerville, MA
2011 – PRESENT Ophthalmic Scribe/Technician/Assistant:
Proper documentation of all retinal ophthalmic patient records, ensuring
patient flow, insurance verification/pre-certifications of ocular injections, triage, ophthalmic clinic triage, assisting with research patient screening, diagnostic testing and chart maintenance, and other technician responsibilities including but not limited to:
OCTs, HVFs, PENTACAMs, Argon Lasers, Yag PI’s, Yag Capsulotomies, and Ophthalmic Photography for Ocular Plastics.
Mann Eye Institute and Laser Center, Houston, TX
2007 – 2011 Ophthalmic Technician/Assistant/Scribe/Trainer/Assistant Manager:
Thorough patient triage of emergency eye problems, training of new technicians/scribes, medical records maintenance, contact lens inventory, pre screenings for various ocular surgeries, and patient work-ups
These work-ups include any/all of the following:
visual acuities, pin-hole acuities, derive past medical and ocular history, confrontational visual field, Amsler Grid Testing, pupil evaluation, automated and manual lensometry, recognize extra ocular muscle imbalance, Schirmer’s tear test, scribing, Goldmann tonometry, tono-Pen tonometry, color vision testing (Ishihara), refractometry (plus and minus cylinder; utilizing both the phoropter and trial frames), patient education, OCTs, HRTs, HVFs, PENTACAMS, WAVESCANS, TOPOs, RETINOMAPs
Sears Optical, Houston, TX
2003 – 2005 Optical Store Manager/Senior Optician:
In charge of driving profitable store sales by increasing revenue up to
48% by limiting remakes, proper A/R and A/P, and understanding
insurance eligibility.
Recruited, trained, monitored, motivated, and retained
world-class junior associates who won awards for exceeding customer and company expectations.
Ensured high quality through accurate measurements,
correct pricing, computer entry, and realistic delivery time
quotes.
Maximized managed vision care relationships and sales
opportunities.
US Navy, Virginia Beach, VA
1997 – 2005 Yeoman Third Class Petty Officer:
Participated in the development, and maintenance of government
specific budgets totaling over $3.2 million.
Audited financial records of over six hundred military
personnel with less than 1% inaccuracy percentage.
Trained, and supervised subordinates in directives, and official
documentation.
Implemented office procedures that resulted in highest efficiency
rating in five years.
Maintained excellent working relationships with expertly trained military and civilian Optometrists and Ophthalmologists in enlisted, officer, and dependant patient eye care, including Lasik and Cataract eligibility, pre op and post op care, minor surgery assisting and glasses/contact lens fittings.
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EDUCATION High school Graduate Elsik High school
Bachelors of Science University of Houston Downtown
Certified Ophthalmic Assistant JCAHPO
ACTIVITIES/ US Navy 1997-2005
MEMBERSHIPS 3 Navy Battle “E” Ribbons awarded
National Defense Service Medal
Humanitarian Service Medal
Sea Service Ribbon
Volunteer/Special Olympics 2001-2003
Volunteer/Anti-Gang Task Force, “Operation Clean-Up”
Volunteer/Hurricane Katrina, “Adopt a Family”
Dear Hiring Manager,
I have 13 years of combined ophthalmic experience from serving in the military from 1997 – 2005 and working with several general ophthalmologists, nuero- ophthalmologists, ocular plastics surgeons, optometrists, opticians, and other ophthalmic professionals. I have a Bachelors of Science degree, am a Certified Ophthalmic Assistant, and love helping people see well!
I am willing to relocate! I am opened to moving back to Texas. I am available for phone interviews from 6:30pm Central Standard Time on Tuesdays thru Friday, Mondays from 10:00am all day, or Sat/Sunday at your earliest convenient time. I am also available for face-to-face interviews at the cost of the company of interest via airline and hotel accommodations outside of Houston, TX.
I bring with me a great sense of humor, sincere love of “the patient” and stellar patient care, a seasoned well-rounded understanding and knowledge of how a company serves its patients/community, and how a company’s image is very important to the success of that company. From the company website, to the call center, to the check in clerk, to the technician that does the diagnostic testing/patient work-up’s, to the look and atmosphere of the clinic, to the doctor; all the way to the check out of that patient and follow up email, text or survey.
Thank you for your consideration in advance. I look forward to hearing from you soon!
Respectfully,
Alexandria Green
COA/USN
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