MBA Bilingual Spanish/English

MONICA L. CONLEY

Irvine, California ***** - Cell 949-***-**** - *********@*****.***

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SUMMARY OF QUALIFICATIONS

Recent MBA graduated bilingual Spanish/English with excellent communication skills. Highly motivated with good organization skills. Outstanding problem solver with a proven ability to successfully overcome obstacles. Positive team player with excellent interpersonal skills; able to work effectively with corporate governance, staff, and company clients. Proficient in providing outstanding customer service by building positive client relationships.

Computer proficiency: MS Word, Excel, Outlook, PowerPoint, Internet applications, Publisher.

Customer Relations Organizational Skills Policy Analysis

Customer Service Communication Skills Leadership

Management Problem Solving Goal Setting

Meeting Facilitator Translation

PROFESSIONAL EXPERIENCE

Master in Business Administration Graduate 2008-2010 UNIVERSITY OF PHOENIX Management, Human Capital Management, Business Law, Organizational Leadership, Quantitative Reasoning for Business, International Corporate Finance, International Economics, Accounting, International Marketing, Applied Business Research & Statistics, International Operations Management, International Strategic Planning Implementation and Cases in Cross-Border Management.

Program Manager 2006-2008

AMERICAN LUNG ASSOCIATION OF CALIFORNIA- Santa Ana, California Responsible for the marketing, promotion, and implementation of the Open Airway School, Asthma 101, and the Exercise and Asthma programs for Orange County. Taught programs to children, parents, Physical Education teachers and coaches. Managed the youth and adult smoking cessation programs for South Orange County. Promoted the Tobacco Free Communities project at hospitals/health care facilities, schools and local businesses.

•Implemented Open Airway School program at four schools in four months

•Promoted smoking cessation program to 35 new health care facilities in 12 months

•Started two new youth smoking seminars at two high schools in 12 months

Spanish Program Coordinator 2004-2006

ARTHRITIS FOUNDATION-Fountain Valley, California Administered the Spanish Arthritis Empowerment Program for Orange County. Responsible for managing a staff of five Spanish speaking volunteer leaders. Maintained ten, fifteen-student, classes per year for the Arthritis Self-Help Course. Provided outreach for class participation and answered Spanish arthritis information calls.

•Expanded Empowerment Program to 8 areas of Orange County that had not previously been served.

•Increased participant involvement and retention by 25% compared to prior years

•Broadened media awareness of the Arthritis Foundation programs and services by having a newspaper article published and broadcasting on TV and radio for the Latino community

•Translated numerous documents related to program and services to increase non-English speakers access to information on arthritis.

Spanish Interpreter 2004 to 2006

BAL SEAL ENGINEERING–Foothill Ranch, California

Verbally translated monthly meetings between company president and the Spanish speaking employees. Translated written business documents from English to Spanish.

•Increased company morale by solving language barrier problems related to employee policies, procedures and safety regulations.

Coordinator-Health Fairs and Speakers Bureau 2004 to 2005

AMERICAN CANCER SOCIETY–Santa Ana, California

Represented the American Cancer Society as a volunteer at different events throughout the year. Educated the Latino community about cancer and the mission of The American Cancer Society.

•Increased leadership skills through assisting in planning and goal setting

•Improved Spanish speaking population satisfaction by addressing their concerns, answering their questions, and educating them about cancer in their own language.

Spanish Interpreter 2001 to 2003

STATE OF UTAH/DEPARTMENT OF WORKFORCE SERVICES– Ogden, Utah

Extensive experience in Spanish translation and in providing excellent customer service between the case workers and Spanish speaking clients.

•Recognized by superiors in the areas of creative problem solving skills, communication skills and seeing projects through to completion on or ahead of schedule.

College Internship Davis County Attorney Office

UTAH STATE COURT-2ND DISTRICT

•Supported survivors and families of Domestic Violence.

•Facilitated Education, accompaniment and advocacy services.

EDUCATION

University of Phoenix–MBA/Global Management; 2010 Graduate

Weber State University– Ogden, Utah, B.A. Integrated Studies; 2006.

Degree Emphasis: Social Work, Psychology and Spanish.

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