Project Manager/Network Engineer

RAHZAK ABIBOU OYEDELE

**** ****** ***** *** ** Charlotte, NC 28262

*******@*****.***, 504-***-****

Summary of Qualifications

Experienced IT Specialist with strong knowledge of but not limited to windows operating system and windows 2000/2003/XP/Vista and Office 2003/2007,MS-Mail/Exchange Server, IIS,IE, Novell, Citrix, Norton Ghost, Macromedia suite, Outlook, Active Directory and Basic Windows Server 2003/2008 knowledge and TCP/IP. Have solid customer service skills, including good communication and the ability to demonstrate professionalism. Troubleshoot issues as 1st and 2nd level support for desktop and enterprise applications provide superior phone support with enterprise level experience.

Programming: C++, C#, NET, VB, HTML, CSS, and SQL database. Experienced with computer hardware problems in a standalone and/or networking environments, with the ability to provide end user support and instructions; or an equivalent combination of education, training, and experience.

Communications:

TCP/IP Networking, LAN/WAN, WIRELESS

Education/Achievements:

Tulane University, BS Computer Engineering Graduate 2007

New Orleans, Louisiana 3.5 GPA

Dell Certification

Basic Wireless Technology, Client DMS Soft skills, Foundation 2007 Portables, Foundation 2008 Portables

Professional Experience

6 Years Computer Technician Experience

3 Years Computer Field Technician

1 Year Networking

BP HOLC (Help with the Oil Spill)

IT Ops Support Analyst III

Houma, Louisiana May 2010 to October 2010

Install all new hardware, systems, and software for networks. Configuring and maintaining network services, equipment and devices. Manages all system back-up and restore protocol. Plans and supports network and computing infrastructure, documenting network problems and resolution for future reference. Manage user accounts, permissions, email and network security. Trouble shoot issues on IT systems, follow procedural guidelines, provide onsite or remote support for desktops, laptops, printers, peripherals, handhelds, servers, according to contract specifications, provide full support of systems for break-fix, install, move, add, change, and preventative maintenance activities, perform additional support activities including monitoring, back-ups, imaging, patch implementation, incident resolution, account maintenance, password resets, system upgrades, and data migrations, conduct hardware, software, and network troubleshooting and problem resolution within the IT systems environment. Coordinate the resolution of end user problems, providing the appropriate level of support and escalating issues as needed and define and document support processes. Participate in collaborative work and service restoration teams as needed to ensure standards are being followed and that service is restored quickly and correctly. Perform root cause analysis to prevent repeat issues, multi-vendor maintenance with customer satisfaction, participate in successful transition of new applications into the organization and in incident and crisis and asset management.

Capital One Bank

Field Service Engineer, IT

New Orleans, Louisiana Feb 2008 to May 2010

Manage customer issues and requests by creating, tracking and documenting technical solutions.

Provide in-person, desk-side support for installation, configuration, troubleshooting for operating systems and software applications as well as hardware. Install and maintain desktops; setup and configure laptops; create accounts, accesses, and permissions. Communicate technical information in a non-technical manner. Monitor and resolve issues to completion using the call tracking system. Troubleshooting of multiple areas of networking such as routers, firewalls and client VPN's. Develop credibility with customers by providing timely and accurate support and maintaining positive relations through effective customer follow-up.

ONFORCE, Online Marketplace for IT specialists

Field Service Engineer

New Orleans, Louisiana: January 2007 to March 2009

Operate, install, maintain, configure, and troubleshoot a variety of highly technical computer equipment and peripherals. Support users by providing technical support and troubleshooting for all aspects of computer hardware and software to businesses and privates. Also, included but were not limited to TV troubleshoot, home theater install, POS install and computer software and hardware problems of commercial and private users. I resolved any issues with PC's / Laptops, system configuration and Printers. Setup new pc's for deployment of Operating system and software.

Synergy Technology Corporation, Online IT company

Field Service Engineer

New Orleans, Louisiana: January 2006 to September 2008

Performs proficient troubleshooting and repair of hardware and network related issues on site at client facilities (includes travel time). Coordinates repair in a time efficient and courteous manner to minimize disruption in system utility and earn excellent customer satisfaction. Work through ticket monitoring system for reported end-user issues and or system problems. Completed assigned incidents within the given time frame based on the severity of the issue and or problem(s). Complete work for PC/Laptop setups and troubleshoot for end user as well as TV repairs, POS and other technical materials.

Payson Center Tulane University

System Administrator

New Orleans, Louisiana: February 2004 to March 2007

Document all procedures and installs of new products such as computers, printers and network devices. Participate in on-call support and disaster recovery activities as required. Extensive skills in administering system security tools (Symantec End Point Protection, and McAfee).Administer Active Directory, Exchange 2003/2007, Citrix, DHCP, DNS, Print Server's and File Server's. Create and document a template for Windows configurations settings. Perform configuration and set-up of physical and virtual severs. Review documentation to ensure that it meets testing standards, document troubleshooting and restoral activities. Create test plans which will allow for a proper evaluation of hardware and software being considered for implementation. Prepare specifications for commercial off the shelf hardware, software, and services. Evaluate vendor submissions for compliance with customer's specifications. Prepare and present training information to technical staff and user personnel.

Tulane Information Systems (TIS) Tulane University

Onsite and Field IT Specialist

New Orleans, Louisiana: March 2001 to March 2007

Set-up and install computer hardware and software including disk, tape, printers, modems, and related peripherals. Perform maintenance and repairs on computer hardware including backup, recovery and equipment cleaning. Respond to and resolve difficult inquiries and complaints.

Train users on computer hardware/software and other electronic office equipment.

Monitor operational performance and troubleshoot system problems. Isolate the cause of system failures. Attend and participate in professional group meetings; stay abreast of new trends and innovations in the field of information systems; research products and enhancements and their applicability. Interact with various outside support and sales organizations.

Research and purchase computer, network and other electronic office equipment hardware/software. Design, install, support and integrate centralized and distributed network hardware, operating systems and applications.

Skills:

Languages: English, French, and Spanish

Teaching: Teach computer classes, Personal trainer in kickboxing and Tae Kwon Do

References: Will provide upon request.

Have: A US Government TWIC

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