**** * ****** ****** *******, Il *****•773-***-****•************@*****.***
Michael A Nelson
Objective
To obtain a challenging position within your company where I can
utilize my people skills as well as a positive attitude to build a
career, by being a valuable member of the team.
Experience
10/2007 to 3/2009 Ikon Office Solutions INC. Chicago, Il
Service Support Representative (Legal Document Services)
Service law firms and other business establishment throughout Chicago metropolitan area
Deliver documents, packages, and other items to business establishments
Help generate sales to existing and potential clients through offering and explaining company services
Work with account managers and co-workers to meet or exceed company revenue plan
Perform multi-tasking skills such as, service support representative, account manager, driver, receptionist, order supplies, and clerical duties
5/2006 to 8/2007 Champs Sports Lincolnwood, Il
Assistant Manager
Administer workers and uphold store
Keep track of store revenue and inventory
Stock, clerk, and order merchandise
Responds to and assists customers in a courteous manner; implements and enforces
company standards for customer service
8/2005 to 5/2006 Osco Drug Chicago, Il
Manager Trainee
Assist customers, stock, clerk, merchandising, and advertising
Develops and displays a proficient working knowledge of store operations in order to
understand and assist management in plans to increase store sales and profits
Communicates, supervises, and follows up on tasks assigned to associates
Pharmacy Technician
9/2002 to 5/2005 Vermilion Community College Ely, MN: General Studies Major East-West University Chicago, IL: General Studies Major
9/99 to 6/2002 Prosser Career Academy: Received high school Diploma
Skills
Microsoft Office 2007
Internet navigation
Customer service/Management
Licensed Pharmacy Technician
45 wpm/Self starter
References are available on request.
* working part time at IST Management Service
• Operating mailing, copy and fax equipment
• Typing correspondence, filing, copying, data entry, word processing, sending and receiving faxes, sorting mail and other administrative tasks as assigned
• Shipping & Receiving
• Ordering supplies
• Updating employee lists
• Pick-up and deliver mail, parcels, copy jobs and faxes to customers
• Lift large bundles of mail, overnight packages and shipments of paper
• Handle time-sensitive material like confidential, urgent packages
• Maintain copier equipment
• Maintain all logs and reporting documentation; attention to detail
• Participate in cross-training
• Adhere to all safety procedures
• Perform other tasks as assigned