Management Sales

APOLONIA D. LINTAG

** ******** ***** * Little Rock AR, 72211 * Phone: 501- 416 – 7367 * opo9yj@r.postjobfree.com

EDUCATION

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University of Arkansas in Little Rock Master of Science degree in Information Quality (MSIQ)

Mapua Institute of Technology B.S. Degree in Management and Industrial Engineering (BSMIE)

SUMMARY OF QUALIFICATIONS

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•Wrote proposal and worked on certifiable Green Belt projects.

•Worked closely with SMEs in improving the quality of data/information for use in a particular application.

•Extensive background in Statistics, process improvement, Information quality, Data mining/profiling/analytics.

•Strong track record in gaining customer trust and good working relationship with diverse range of coworkers across functional areas.

WORK EXPERIENCE AND ACHIEVEMENTS

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HEWLETT- PACKARD COMPANY

ITO Service Consultant – Enterprise Service Management (ESM)

August 15, 2011 - Present

•Managed, gathered, analyzed and troubleshoot user’s (internal/external to HP) account data as per specification with Incident Management, Change Management and Service Level Agreement modules while providing support and resolution to end user’s information issues.

•Escalated incidents to the Regional Development Engineering, Level 3 and 4 support, Portal, Back Office, ONB (with Load Data Spreadsheet) and Catalog administrator for resolution when necessary.

•Loaded end user’s profile data into production and staging instances (Service Requests) to with LDSS.

•Verified the user’s data access account information via SM9.21, ONB process tool to Portal applications before troubleshooting and escalating when necessary.

•Performed testing for fixes, upgrades and patches to AMS, VALE Leveraged and USPS instances before they are used for production.

•Worked as part of a team, virtually and globally.

Information Specialist II - Americas Sales Operations - Customer Services & Deal Management

May 21, 2009 - August 2011

•Configured and quoted systems through all HP and external product lines (software and hardware) for West Enterprise accounts as well as being the primary Configuration and Quote Specialist dedicated to Microsoft and Walmart requests which require immediate attention.

•Worked and collaborated directly with HP Field, Inside Sales forces and Program Managers to build the most efficient systems and environments for clientele while educating them in both HP Hardware and Management Software.

•Assisted and collaborated with Business Development and Order Management teams to ensure accuracy and consistency of HP product’s pricing while pursuing on-time shipment and delivery.

•Mentored/coached sales team by providing crucial information, improvement recommendations (that fit customer needs and satisfaction) recommendations for continuous process improvement.

•Resolved technical quote configuration and complex business process issues with Tech Specialists, Solution Architects and Presales to improve processes, increase speed, and accuracy.

•Maintained and continuously monitored Microsoft’s B2B value quotes for obsolete and unbuildable clic error issues. Ensured proper documentation of all the crucial information necessary in configuring solution of complex diversity and scope for Microsoft account

•Ensured configurations and quotations reports are based on customer request specifications.

•Continuously updated and managed customer profile for information relevancy and completeness.

Proprietress - Apparel business specializing in T-shirt manufacturing

1992 to 2001

Cuteme Enterprises

•Managed the product from inception to delivery. Applied core Industrial Engineering practices like time and motion studies, process flow analyses and material handling design. Coordinated manufacturing resources needed to support business cost, production schedule, and technical requirements.

LEADERSHIP and ACCOMPLISHMENTS

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Continuous Process Improvement Efforts and Accomplishments:

2010 to 2012

•Wrote proposal and worked on certifiable Green Belt project with this goal, “Reduce the ticket resolution turnaround time in the Service Management Operations while improving the quality of information in the resolution of incidents and reducing the cost of processing Incident tickets.” (Spring 2012).

•Approved by the Enterprise Business Lean Six Sigma Program to participate in an EB Lean Sigma Green Belt Workshop to pursue QTAT project (July 2011 to October 2011). “Information Quality (IQ) Issues Impacting the "Turn Around Time" (TAT) of the Delivery of Quote and Configuration (QC) to the Customer.”

•Managed highly specialized and complex accounts like Microsoft, Wal-Mart and other several G1Ks to deliver buildable, legal and orderable quotes and configurations in a timely manner and with due diligence.

•Strong track record in gaining customer trust and good working relationship with diverse range of coworkers across functional areas.

Received an HP eAward - June 10, 2010

Achieved EE – Exceeded Expectations (formerly P+) job grade performance - 2010

•Served as Point of Contact for USPS environment project from September 2011 to December 2011.

Project Research Accomplishments:

2008 – 2009

•Presented a graduate research paper (Data Quality Issues in the US Mortgage Origination Process) at the MIT ICIQ 2008 Conference Program on November 15, 2008. This was held in MIT Cambridge, MA. (November, 2008) http://mitiq.mit.edu/ICIQ/ICIQ-2008_Program_Agenda.htm

•Information/Data Quality Survey (co-authored) –published by IAIDQ March 2009 http://iaidq.org/main/survey-idq-salary.shtml

•Master thesis research extension, “Spatial Temporal Analysis of Fetal Biomagnetic Signals” using Intervention Analysis and Spatial-Temporal Autoregressive Moving Average (STARMA) through a non-invasive fMEG(Fetal Magneto-Encephalography) measurement device

COMPUTER SKILLS

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•Data modeling, profiling, mining, management, manipulation techniques and basic SQL programming (Oracle 9i client), Statistical Analysis. Visio. HP Service Manager Software 7.11, 9.21, Open View Asset Management Onboarding Process (LDSS).Quotation and Configuration generation. Watson, Eclipse, Siebel, Microsoft Office Suite (Word, Advanced Excel, and PowerPoint) Java, Network Workbench Tool software (Network Clustering), Weka Data Mining software, SAS Data Flux dfPower Studio Data Quality Software for data profiling, HTML, Website construction using WordPress.

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