Customer Service Quality Assurance
Resume:
ALAN R. BRIGGS
Mundelein, IL 60060
Home: 740-***-****
Email: ***********@*****.***
QUALIFICATIONS SUMMARY
Senior Operations Executive with proven accomplishments in food and consumer products industries. Extremely effective managing multi-site, low cost, high quality production facilities. Experienced in optimal integration of operations during mergers and acquisitions.
Areas of expertise:
• Supply Chain Management • Manufacturing
• Raw Material Procurement • Tactical Finance
• Quality Assurance • Product Development
PROFESSIONAL EXPERIENCE
HJ HEINZ 2007-2012
Senior Plant Manager – Florence, SC (240 employees) 2009 -2012
Responsible for the first green field start up HJ Heinz had in 35 years. Areas of responsibility included project management of a $103MM capital expense and development of a leadership team, culture, and both strategic and tactical programs to support a plant capable of producing 13,000,000 cases of product per year. Start up began August, 2011.
• Started up factory on time and under budget
• Hired and trained management team.
• Developed start up schedule to maximize efficient plant start up.
• Led the management team to develop a hiring and training plan that on-boarded 200 employees between March, 2011 and February, 2012.
• Generated and implemented plans for start up, integration of systems and culture development for this state of the art production facility.
• Logged over 400 hours of on-line and external training in one year to ensure that the latest planning, quality, personnel development, and engineering technologies were in place at start up.
Senior Plant Manager– Massillon, OH (700 employees) 2007 - 2009
Responsible for management of production of Smart Ones, Nancy’s and Boston Market frozen Entrées. Authority included engineering, local purchasing, production planning, labor relations), manufacturing controls, quality assurance, cost avoidance through Lean and Six Sigma problem solving techniques.
• Implemented programs to reduce COGS by $7 million
• Reduced Consumer Complaints by 7%
• Improved Customer Service to 98.7%
• Improved Union relations through development of team climate and a gain share incentive program
• Served on planning team building and starting up a new Heinz entrée production facility in South Carolina
• Served on project team to modify all frozen entrée packaging to increase shelf spacing for Smart Ones and Boston Market
• Managed capital projects valued at $9 million
ALAN R. BRIGGS 740-***-**** Page Two
V & V SUPREMO FOODS COMPANY, Chicago, IL 2003 - 2007
Privately held Hispanic Dairy Products Company
Vice President, Manufacturing
Responsible for the management of a multi-site operation consisting of three company-owned plants and three co-packer arrangements. Areas of authority include distribution, logistics, manufacturing, engineering, quality assurance, product development, value analysis, and purchasing. Managed six direct reports and reported to the owner of the company.
• Led modification of manufacturing procedures to eliminate 90% of the consumer complaints for a major brand within the company
• Increased line efficiencies and output per line hour through use of line metrics and closest to the process decision making
• Reduced corrugated packaging cost by 15 percent by converting from a broker network to direct supplier purchasing
• Led development of three new products to significantly increase market share within the Hispanic dairy products category
• Led development of new process stirred curd method for making low cost high pH cheese
• Developed planning process that improved service level to 98% as well as product availability
• Served as lead negotiator in union negotiations, developing and receiving ratification for a five year contract that was acceptable to both the company and union representatives
NESTLÉ ICE CREAM COMPANY, San Ramon, CA 1999-2003
Formerly known as Ice Cream Partners USA, LLC, a joint venture between Nestle and Pillsbury
Vice President, Operations
Responsible for the management of a multi-site operation including three company-owned production facilities with 1,250 employees and seven co-packer arrangements. Annual sales exceeded $700 million. Areas of authority include logistics, distribution, customer service, manufacturing, engineering, quality assurance, product development, value analysis, site human resources and organizational leadership development. Managed nine direct reports and reported to President/CEO.
• Led the integration of two diverse cultures and operations to form a solid, high performance team
• Saved $6 million through operational improvements during the first year of the joint venture
• Reduced expenses by $9.3 million through operational improvements in one year
• Reduced obsolete finished goods through attention to detail in reporting and forecast planning
• Chosen as a member of selection committee for enterprise software; executive member of the SAP implementation team
• Relocated Haagen Dazs Product Development Laboratory from Minnesota to California and developed a new staff
• Selected as a member of the merger transition team for the Dreyer's/Nestle merger
NESTLÉ FOODS – USA, Solon, OH 1996 - 1999
Vice President, Operations – Frozen Products
Responsible for management of a multi-site operation including two company owned production facilities and five co-pack arrangements with annual sales of $250 million. Areas of authority included logistics, distribution, customer service, manufacturing, engineering, quality assurance, product development, and value analysis.
• Led the effort to significantly reduce Lost Time Accidents through the use of a Behavior Based
Safety Program
ALAN R. BRIGGS 740-***-**** Page Three
Vice President, Operations – Frozen Products, continued;
• Reduced manufacturing costs by 4% through the use of value analysis and industrial engineering
• Led the effort to start up a new production facility on time and under budget
• Received Nestlé Best Award for work in cost savings and quality improvement
ATO-FINDLEY, INC., Milwaukee, WI 1994 - 1996
Major petrochemical adhesives manufacturer with world wide distribution
Director of Materials Conversion
Responsible for management of a multi-site operation which included six production facilities with annual sales of $200 million. Areas of authority included logistics, purchasing, distribution, customer service, manufacturing, engineering, quality assurance and value analysis.
• Developed and implemented programs optimizing productivity by 20%, saving $1.5 million
• Directed capacity enhancement program that lead to capital avoidance of $6 million
• Led quality effort that reduced consumer complaints by 25%
• Led purchasing effort to manage a soft polymer and resin market that reduced cost of goods sold by $6 million
KRAFT GENERAL FOODS, INC. 1982 - 1994
Vice President, Operations – Frozen Products Division, White Plains, NY 1992 - 1994
Responsible for management of a multi-site operation which included seven production facilities and three outside warehouses with annual sales of $500 million. Functional activities included management of purchasing, logistics, distribution, customer service, manufacturing, engineering, quality assurance and cost containment.
• Developed and implemented process to increase adherence to Total Quality/Customer Service Principles resulting in focused training for 70% of the field workforce
• Executed $5 million in cost avoidance through projects in dairy solids substitution, energy conservation and productivity increases
• Eliminated 60 non-profitable SKUs while executing the introduction of six new profitable flavors of Breyers Ice Cream and Frozen Yogurt
Factory Manager – Huntington, IN (200 employees) 1990 - 1992
Factory Manager – Memphis, TN (100 employees) 1988 - 1990
Factory Manager – Atlanta, GA (250 employees) 1986 - 1988
National Product Manager - Food Service, Soft Cheese & Spray Dried Products 1982 - 1986
EDUCATION
Bachelor of Science in Chemistry and Economics
University of Wisconsin- Stevens Point, WI
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