Customer Service Manager
Resume:
Tina M. Bogart
Amenia, New York 12501
845-***-**** (cell)
Professional Experience:
Sharon Hospital - Sharon, Connecticut
Emergency Room Registrar
July, 2009 - present
Front line registrar in the Emergency Room who registers/admits patients with efficiency in a timely, responsible and confidential manner (includes inpatient and outpatient hospital based procedures).
Interviews patients and/or representatives to ensure the collection of accurate information (required for demographic and financial purposes) is entered into the computer database efficiently.
Responsible for training and education for new hired employees.
Knowledge of medical terminology.
Excellent written and verbal skills.
Responsible for keeping manager informed of daily activities and potential problems and procedures.
Collects payment for any non-covered services rendered at time of services.
Demonstrates a professional attitude to all I come in contact with and performs all duties in an ethical and efficient manner.
Created, designed and maintained a communication database used by all employees to share helpful hints, tools, ideas, and personal experiences to help build a team environment among employees.
Responsible for cash drawer settlement of co-pays daily.
Responsible for obtaining accurate information for worker's compensation and auto/no fault claims.
Responsible for entering accurate charges for Observation patients daily.
Daily interaction with ancillary departments to allow seemless support within the Hospital at all times.
Reserve America / Ticket Master - Ballston Spa, New York
Reservationist (Work at home)
May 2008 - February 2009
Working part-time for Reserve America / Ticketmaster from my home office taking Camping and Tour Reservations for State and Federal Campgrounds all over the United States. A typical day can vary from 30 to over 65 calls a day during peak season. I am an expert in customer service, and I am always courteous and professional when handling customers on the phone or in person.
IBM Corporation - East Fishkill, New York
Administrator Analyst
December 2000 - February 2002
Working in a high call volume Customer Service Center providing technical support to IBM internal account customers and support personnel. Specializing in knowledge to identify, evaluate, and resolve various interrelated problems. Assist customers in all aspects of hardware, software, network, printer, windows, lotus notes, laptop, and mainframe-related issues.
Knowledge of MVS, VM, TSO, DB2, IMS, JCL, JES2, TCP/IP, CICS
Basic trouble-shooting, handling printer problems, network connectivity, and password issues.
OAO Technologies Corporation, Inc.
Poughkeepsie, NY & Southbury, CT
Lead Operator July 1995-July 2000
Lead Technician/Operator responsible for staff of 10 System Engineers.
Worked with Service Managers and Availability Managers to create and execute action plans when necessary to ensure continuous improvement.
Assisted in training and education for new hired employees for Data Center Hardware experience of ATL, Silo, DASD, Tape Drives, Printers, Unix As400, Job Scheduler, JCL, Master Console Messages. Experience in IBM laptops, desktops, printers, Windows 98 / 2000 / XP. Provided network support of the network servers and LAN/WAN monitoring.
Responsible for monitoring and providing technical support for all Business Recovery Systems, which include the immediate response to disaster declarations and emergency outages. Strive on providing seamless support to nationally recognized companies such as Merrill Lynch, Lehman Brothers, and Bank of America while monitoring and troubleshooting any problems related to NCP's, T-1's, Cisco Routers, and DS3's.
Ensure SLA's (service level agreements) are adhered to and met with the highest level of expertise.
Maintained and developed documentation on policies and procedures.
Served as the focal point for all questions and concerns, and feedback about the workstations and incident reports.
Maintained daily operations turnover log.
Provided system monitoring, problem determination, and managed all aspects of hardware, software and network-related issues.
Participated in meetings and conference calls about issues or outages and helped to direct the situation to a resolve.
Education:
F.D. Roosevelt High School - graduated in 1988
Mitchell College (September 1988-May 1989) Business Management Major
Dutchess Community College - (September 1989 - May 1990) - Business Management Major
References Available Upon Request
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