Administrative Assistant Customer Service

PINKIE ELIZABETH LYLES

**** ********** ** **********, ** 30052

Tel: 678-***-**** Email: ***************@*****.***

OBJECTIVE

Seeking an administrative position that will utilize my computer knowledge, strong people skills, organizational abilities and business experience.

TRAINING

Microsoft Suite Word, Excel, Access, Imaging, PowerPoint & Outlook.. Additionally, Timeslips, Quickbooks, AS/400 systems and Adobe PDF Files.

WORK EXPERIENCE

Colby Resource/Attorney Resource November 2010 - January 2011

Crady, Jewett and McCulley, Houston, TX - Temporary Law Firm Receptionist

Answered calls, greeted visitors and assisted other legal support staff with various general office functions.

HT Staffing October 2009 - January 2010

Kirby Corporation, Houston, TX - Temporary Data Entry Billing Clerk

Alpha-numeric data entry, basic mathematical calculations and provided customer service to outside vendors.

Alliance Personnel Service January 2008 - March 2008

Delta Chemical Company, Deer Park, TX - Temporary H.R. Administrative Assistant

Input weekly payroll, new employee I-9 verification and maintained personnel files.

Affiliated Computer Services/ResCare September 2005 -April 2007

Texas Workforce Solutions, Baytown, TX - Contract Project Support Assistant

Answered calls and directed individuals seeking information on Unemployment Insurance claims. Coordinated distribution of gas and gift cards to eligible participants and performed data entry as required and assisted with file preparation.

Homemaker September 2001 - September 2005

Resigned full-time position with Regions Financial Corporation to assist spouse and young children with transition from Birmingham, AL to Houston TX. Spouses employment was to end after ten years due to an acquisition by a Houston, TX company. Relocation was necessary to allow spouse to retain full-time employment.

Regions Financial Corporation Birmingham, AL, May 1994 - September 2001

Staff Support Specialist - Corporate Accounts Payable (02/00 - 09/01)

Requested issuance and forwarded check payments to vendors. Matched invoices to documentation using company policy and procedure.

Administrative Assistant Litigation - Corporate Legal Department (02/98 - 02/00)

Direct liaison to management, outside counsel, vendors and consultants in Florida, Georgia, Alabama and Tennessee for pending litigation matters. Verified back-up documentation. Reviewed and coded legal invoices assuring each conformed to bank policies for payment. Supported two attorneys with document creation, scheduled meetings and travel arrangements.

Legal Secretary - Corporate Legal Department (02/95 - 02/98)

Supported three attorneys working in the areas of Securities Finance and Mergers Acquisitions. Transcribed letters, memos and various agreements for the bank and its’ subsidiaries. Also, scheduled meetings and travel arrangements.

Receptionist - Corporate Legal Department (5/94 - 2/95)

Managed a twenty-one line telephone system. Greeted visitors received garnishments, subpoenas and other documents being served upon the bank. Maintained department’s law library and routed mail to appropriate personnel within the department.

EDUCATION & CERTIFICATIONS

Associate Applied Science Degree, Paralegal Studies, July 1993

Phillips Junior College, Birmingham, Alabama, ACICS Accredited

National Career Readiness ACT Certificate, Atlanta, GA February 2011

Silver Certificate Number: J78XGQWYGN6R

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