Customer Service Representative

***-** ***** **** • Hollis Hills, NY • *****

TEL 516-***-**** • ****.**********@*****.***

REUT BERENHOLTZ

EDUCATION

**** – 2007 Ariel University, Ariel, Israel

Bachelor of Science in Economics and Business Management

2003 – 2005 The Academic College of Tel Aviv, Tel Aviv, Israel

Associates Degree in Industrial Management Engineering

MILITARY EXPERIENCE

February 1999 – Israel Defence Forces, Israel

November 2000 Military Police

• Enforced laws and regulations pertaining to military personnel

• Responsible for the administration and Management of all violation reports in my Military Base

WORK EXPERIENCE

2008 – Current Brink’s Global Services, New York, NY

Head of Customer Service, Import Division

• In charge of all imports coming from Israel, Italy, Russia, Canada, Belgium, and Switzerland

• Responsible for all jewelry and diamond shipments

• Make sure that all shipments will be released by customs on time

• Follow-up on the status of shipments in order to provide clients with accurate information

• Answer inquiries by clients, brokers, and affiliates to ensure customer satisfaction

• Ensure that all information is recorded digitally to efficiently process shipments

• Coordinate pick-ups and deliveries of shipments with the dispatch, operations, and vault employees

2001 – 2008 Brink’s Global Services, Ramat Gan, Israel

Customer Service Representative, Import and Export Divisions

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SKILLS

Computer Microsoft Office,

Languages Fluent in Hebrew

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