Customer Service Administrative Assistant

Location:

Posted:

August 30, 2011

Laura Niles

Fitchburg MA, 01420

**************@*****.***

Skills:

Proficient in Microsoft Office

Excellent organizational and customer service skills

Commitment to excellence in work performance and a helpful true team player

Outstanding multitasking capabilities

Experience:

Receptionist/ Administrative Assistant/ Security 2006 – 2008

Advanced Micro Devices, Boxborough, MA

Efficiently handled all incoming calls transferring them in a friendly manner

Retrieved phone messages from the company’s general voicemail box and forwarded appropriately

Processed and distributed incoming and outgoing mail and faxes

Scheduled conference rooms utilizing Microsoft Outlook

Arranged conference calls utilizing online website

Ensured smooth operation of copiers, fax machines and postage meter

Coordinated maintenance and service for all office equipment

Ordered office supplies

Updated and distributed the company telephone list

Processed invoices for Accounts Payable/Accounts Receivable

Kept important employee badge information confidential took new hire photos and processed badges for new employees for Security

Receptionist 2001 – 2005

Amatech / Acton, MA

Greeted and directed all visitors

Directed calls in a friendly helpful manner to customer support

Receptionist (Temporary assignment) 2001-2001

Indus River/Enterasys Networks, Acton, MA

Scheduled conference rooms using Microsoft Office

Receptionist 1998 – 2000

Concord Family Youth Services/Acton, MA

Efficiently processed incoming calls on a multi-line switchboard for 70 people

Education:

Mount Wachusett Community College, Gardner, MA

Medical Office Certificate; Graduated May 2009

Related courses: Medical Terminology, Coding and Billing, Secretarial Procedures I & II

Portfolio and References available upon request